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Amazon

2.2
?

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  • 29 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2124 TOTAL REVIEWS
Rank
39 out of 454
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Delivery Service
Statistics of Customer Service Calls
  • TOTAL CALLS
    95
  • SUCCESSFUL
    80%
  • AVG CALL DURATION
    05:20
  • ISSUES RESOLVED
    27%
Top Products and Services
2.8
205 reviews
2.4
198 reviews
2.5
192 reviews

Zootzi

1.2
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 41 TOTAL REVIEWS
Rank
750 out of 4482
in E-commerce category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Delivery Service
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.3
22 reviews

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Anonymous
#1471548

Zootzi is a flashy website promising nifty home goods. It appears to be administered from a house in Niagara Falls Canada.

(See Better Business Bureau) In the short time that have been operating, they have saturated social media with advertising for their wares. What they do sell is highly marked up in comparison to similar objects on Amazon. They then offer a 10% discount. It would seem that without exception, when a buyer is unhappy, they fob you off with a form email and then ignore you.

Their satisfaction guarantee is totally ignored. Their terms of service completely abrogate them of any responsibility. There is no phone number available for you to contact them. Buyer beware!

Amazon is a well-known, customer responsive organization which strives to ensure customer satisfaction. They most certainly do sell some trash in the marketplace. Any difficulty he may encounter there it's pretty much down to the way in which the marketplace seller responds. But it is very easy to have any issue sorted by contacting Amazon directly.

In the event that you are still unsatisfied, and email to Mr. Bezos results in almost instantaneous resolution. Bottom line is that Amazon will still be in business and looking after customers long after Zootzi has shut down the shonkey operation, found another house to operate from and come up with a new catchy name.

Ultimately it is your choice: buy from an established, trusted organization or give your credit card number to a fly-by-nighter who uses the pseudonym "Steph Green". My rating: Amazon A+ ; Zootzi Z-

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