Amazon vs Zazzle

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1145 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service13
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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Zazzle

Auctions and Internet Stores
Has verified representatives
  • 1 ISSUES RESOLVED
  • 37 COMPANY RESPONSES
  • 128 TOTAL REVIEWS
  • $14.2K CLAIMED LOSSES
  • $296 AVERAGE LOSS
2.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Easy to use website 4
  • Product 2
  • Quick delivery 2
  • Victorian items 1
  • Warranty 1

Customers don't like

  • Customer service21
  • Difficult to contact directly9
  • Failure to process order4
  • Slow refund4
  • Quality and quality control3

Products by Zazzle

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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