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Amazon

Auctions and Internet Stores
  • 21 ISSUES RESOLVED
  • 1530 TOTAL REVIEWS
  • $730K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Most of their products 9
  • Ordering online 8
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service55
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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Zales

Luxury / Jewelry
  • 1 ISSUES RESOLVED
  • 345 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product quality 2
  • Website 1
  • Store staff seemed sorry even while refusing to honor price 1
  • Staff at the store were very nice 1
  • Ring 1

Customers don't like

  • Customer service20
  • Quality7
  • Bad quality4
  • Poor product3
  • No solution3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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