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Amazon

E-commerce
  • 26 ISSUES RESOLVED
  • 1749 TOTAL REVIEWS
  • $760K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Apathy5
  • Negative feedback not excepted4
  • Delivery hassles4
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Williams Sonoma

E-commerce
Has verified representatives
  • 1 ISSUES RESOLVED
  • 13 COMPANY RESPONSES
  • 120 TOTAL REVIEWS
  • $13.6K CLAIMED LOSSES
  • $378 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
  • Personnel in their stores are generally quite pleasant 2
  • Staff from store are usually pleasant 1
  • Quality of the product 1
  • Product quality is fine 1
  • Penguin soda stream 1

Customers don't like

  • Customer service5
  • Lack of care about resolving the issue they caused4
  • Online shopping policy3
  • Not receiving package3
  • That williams sonoma did not honor their promise2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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debralyn_62
#1371882

I would choose Amazon any day over Williams Sonoma. Why?

Becuase of the ease and dependability of Amazon's streamlined return process.

It has been a real significant hassle returning items to Williams and Sonoma. And, it's not worth the amount of time and hassle I have had.