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Amazon

Auctions and Internet Stores
  • 18 ISSUES RESOLVED
  • 1404 TOTAL REVIEWS
  • $730K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Most of their products 8
  • Ordering online 7
  • Ease of purchasing 7
  • Ease of checkout 7

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Negative feedback not excepted4
  • Apathy4
  • Poor shipping3
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Williams Sonoma

Shopping
Has verified representatives
  • 0 ISSUES RESOLVED
  • 5 COMPANY RESPONSES
  • 87 TOTAL REVIEWS
  • $11.8K CLAIMED LOSSES
  • $394 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Personnel in their stores are generally quite pleasant 2
  • Staff from store are usually pleasant 1
  • Quality of the product 1
  • Product quality is fine 1
  • Penguin soda stream 1

Customers don't like

  • That williams sonoma did not honor their promise2
  • Online shopping2
  • Not receiving package2
  • Lack of care about resolving the issue they caused2
  • False ad promotion2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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debralyn_62
#1371882

I would choose Amazon any day over Williams Sonoma.Why?

Becuase of the ease and dependability of Amazon's streamlined return process.

It has been a real significant hassle returning items to Williams and Sonoma.And, it's not worth the amount of time and hassle I have had.