PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Williams Sonoma as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Williams Sonoma

Amazon and Williams Sonoma Overview

Total reviews 7398 162
Company responses 0 13
Issues resolved 64 2

Amazon and Williams Sonoma Consumer Ratings

Rank
44 out of 317 in Auctions and Marketplaces category
49 out of 280 in Kitchen and Cooking category
Customer service
No votes
42 in category
Delivery Service
No votes
35 in category
Website
No votes
33 in category
Exchange, Refund and Cancellation Policy
No votes
24 in category

Amazon and Williams Sonoma Rating Details

Customer service
No votes
1.3 (95 reviews)
Reviewer's quote

...and they were supposed to get here on the eighth and they didnt get here on the eighth they didnt get here on the ninth didnt get here and I spoke to a customer service agent who said he was going to make a note and that he would call the postage to make sure it was one of the first deliveries so I could have it for the afternoon for my birthday party long story short I never have received the purple sneakers or The purple blouse sometime before that I ordered allure perfume two of them because it was my moms favorite and shes passing so I wanted to have it to where you know for my birthday but your agent says that it was put in...

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...I called customer service and they said: no problem, send it back and we will send you a new one. That was two months ago (I sent the defective one back the same day I called). I kept calling WS to check on when my new dehydrator would arrive and they kept changing the dates...

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Delivery Service
No votes
1.6 (48 reviews)
Reviewer's quote

...itself by meeting its scheduled dates and that is not being met, even taking for granted the benefit of the time required by the pandemic situation, the delivery service is not met. This causing loss of my time in the subscription and losing the confidence and security of receiving what is ordered. My request is that my...

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...When it did arrive it was the wrong countertop! Williams Sonoma didn't seem to communicate with their delivery service because no one knew what they were to pick up (i. e. , the broken top, the base, the whole thing, etc)...

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Website
No votes
2 (73 reviews)
Reviewer's quote

..."SHAREPHANNY" from which you accept payments, makes fraud all over the world by sending different products at super low quality, instead of the ones on his website, they don't take accountability about it neither, are people even From Chile complaining about this, I can share pictures and videos with this kinda joke of products, when I try to contact them, they do not respond because the phone...

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...In early January the item was listed on the Williams Sonoma website at a sale price of $3. 99 or $4. 99 a bottle (I can't remember and of course the website won't list it now)...

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Exchange, Refund and Cancellation Policy
No votes
1.5 (63 reviews)
Reviewer's quote

please refund my money credit card account. so please help me..

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...I went to the store and just wanted to exchange one item And I didn't want to be embarrassed to asking the friend for the receipt. They said that I could not exchange or return the item. I couldn't believe Them, so I called custom service, and they flat out told me no...

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Amazon and Williams Sonoma Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • Quality of products
  • Products they carry
  • Product quality is fine
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Customer service
  • Lack of care about resolving the issue they caused
  • Delivery

Amazon and Williams Sonoma Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

purchased a Brim Pour over coffee system in store/online on 08/16/2018 for $170.00. Loved it....until it stopped working...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

I am awaiting a return label for a cookie jar that was exchanged. The original order No.1874193WSM; replacement order...

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Amazon and Williams Sonoma Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I have been loyal to William Sonoma for over 25 years---i will NOT be any longer.
Your entire image of integrity and bei...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

I bought a rater expensive domed cake plate/punch bowl from Williams Sonoma as a gift for my sister in law. The dome...

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Amazon and Williams Sonoma Latest Reviews

Recent published reviews
No votes

Did not receive but updated that we have received

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1.8

On 7-3-20 I purchased a$14.95 strawberry slicer. I used it twice and it stopped working . When I went to return it 3...

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No votes

On 9th july,2020 I placed order no 402-8856592-2881105 for Bangalore Refinery 999 Purity Silver Bar 50 grams and paid...

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2

I decided to buy the Cuisinart that made a single cup of coffee for me every morning because thats all I drink and a...

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Amazon and Williams Sonoma Products and Services

Most reviewed product and services
  • Amazon Shipping Service (527 reviews)
  • Amazon Customer Care (421 reviews)
  • Amazon Account (371 reviews)
  • Williams Sonoma Customer Care (42 reviews)
  • Williams Sonoma Shipping Service (22 reviews)
  • Williams Sonoma Manager (4 reviews)