PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Williams Sonoma as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon

Amazon

2.2
Williams Sonoma

Williams Sonoma

Has verified representatives
1.7
Amazon
Williams Sonoma

Amazon and Williams Sonoma Overview

Total reviews
2396
149
Company responses
0
13
Issues resolved
34
2

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2396 reviews. It is 2247 reviews more than Williams Sonoma received since Jul 4, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Amazon customer support team and Williams Sonoma customer service.

Amazon and Williams Sonoma Consumer Ratings

Rank
42 out of 475 in Auctions and Marketplaces category
35 out of 262 in Kitchen and Cooking category
Customer service
43 in category
31 in category
Website
36 in category
27 in category
Exchange, Refund and Cancellation Policy
20 in category
21 in category

Amazon and Williams Sonoma Rating Details

Customer service
1.7 (1008 reviews)
1.3 (84 reviews)
Reviewer's quote

...I asked how long the trader had to reply and was told customer service staff do not know about such things. I asked what information the trader had been asked to supply. I was told that customer service staff do not know about such things...

Alise

Ordered a toaster, weeks later it was shipped three day select, six days later I wondered what happened to it and emailed customer service. Two days later I asked if they were ever going to reply. They finally did with a lame excuse about delivery being delayed by weather, of which there was none,...

Lara
Website
2.8 (845 reviews)
2 (65 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

...In early January the item was listed on the Williams Sonoma website at a sale price of $3. 99 or $4. 99 a bottle (I can't remember and of course the website won't list it now)...

Scott L
Exchange, Refund and Cancellation Policy
2.3 (842 reviews)
1.5 (55 reviews)
Reviewer's quote

I paid for a new compost bin from Amazon. Inside a new good condition box was a completely smashed box with a damaged bin and a partial return label still attached. Amazon agreed to replace the product and assured me that I would not have to be home for it to be picked up. UPS refuses to pick up...

Catelyn

I ordered a grey leather sectional, they delivered 2 pieces that were grey and 1 piece that is taupe. I cannot get anyone to help me. I have called 7 times, I have sent emails with photo's.I ordered the grey color because it was supposed to be the quickest arrival, I needed for a graduation party I...

Debbie K

Amazon and Williams Sonoma Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Most of their products
  • Product quality is fine
  • Quality of products
  • Products they carry
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Lack of care about resolving the issue they caused
  • Customer service
  • Delivery

Amazon and Williams Sonoma Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

purchased a Brim Pour over coffee system in store/online on 08/16/2018 for $170.00. Loved it....until it stopped working...

Amazon and Williams Sonoma Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

I have been loyal to William Sonoma for over 25 years---i will NOT be any longer.
Your entire image of integrity and bei...

Amazon and Williams Sonoma Latest Reviews

Recent published reviews
2

I would advise anyone to refuse to buy from Markeplace (3rd party) sellers. Amazon allows these traders to advertise the...

Read all 2396 reviews
1

On Cyber Monday, 2019 William Sonoma online pricing for All Clad D3 Compact 10 piece set was $225.00 (original price...

Read all 149 reviews

Amazon and Williams Sonoma Products and Services

Most reviewed product and services
  • Amazon Shipping Service (243 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (215 reviews)
  • Williams Sonoma Customer Care (37 reviews)
  • Williams Sonoma Shipping Service (22 reviews)
  • Williams Sonoma Cookware (4 reviews)