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Amazon

Auctions and Internet Stores
  • 16 ISSUES RESOLVED
  • 1289 TOTAL REVIEWS
  • $710K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Turnaround Time
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service9
  • Customer service5
  • No manager follow up5
  • Apathy4
  • Poor shipping3
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West Marine

Boats and Bikes
  • 1 ISSUES RESOLVED
  • 59 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $5.2K AVERAGE LOSS
2.0
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Turnaround Time
  • No complaints 2

Customers don't like

  • Customer service1
  • Kelly or the manager1
  • Management staff1
  • Product is unavailable after purchase1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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