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Amazon

E-commerce
  • 25 ISSUES RESOLVED
  • 1689 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Diversity of Products or Services
Turnaround Time
Discounts and Special Offers
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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West Marine

Water Transport
  • 1 ISSUES RESOLVED
  • 78 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $4.8K AVERAGE LOSS
1.9
Customer service
Website
Diversity of Products or Services
Turnaround Time
Discounts and Special Offers
  • No complaints 2

Customers don't like

  • Customer service6
  • Management staff2
  • Way west marine refused to honor the warranty1
  • Product is unavailable after purchase1
  • People not doing right by me when they know theres a problem1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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