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Amazon

Auctions and Internet Stores
  • 16 ISSUES RESOLVED
  • 1289 TOTAL REVIEWS
  • $710K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service9
  • Customer service5
  • No manager follow up5
  • Apathy4
  • Poor shipping3
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West Elm

Furniture and Decor
Has verified representatives
  • 5 ISSUES RESOLVED
  • 1 COMPANY RESPONSES
  • 481 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $877 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Design aesthetic 9
  • Design 6
  • Merchandise 6
  • Product design 5
  • Style and design 3

Customers don't like

  • Customer service20
  • Lack of action to fix the problem8
  • Customer service response6
  • Late delivery6
  • Delivery and product quality5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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