Start a new comparison
Delete

Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1375 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Most of their products 8
  • Ordering online 7
  • Ease of purchasing 7
  • Ease of checkout 7

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Negative feedback not excepted4
  • Apathy4
  • Poor shipping3
Delete

West Elm

Furniture and Decor
Has verified representatives
  • 7 ISSUES RESOLVED
  • 16 COMPANY RESPONSES
  • 496 TOTAL REVIEWS
  • $150K CLAIMED LOSSES
  • $895 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Design aesthetic 9
  • Merchandise 6
  • Design 6
  • Style and design 5
  • Product design 5

Customers don't like

  • Customer service23
  • Lack of action to fix the problem8
  • Late delivery6
  • Customer service response6
  • Delivery and product quality5
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel