Amazon vs West Elm

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1142 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 5

Customers don't like

  • Poor customer service22
  • Customer service13
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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West Elm

Furniture and Decor
  • 4 ISSUES RESOLVED
  • 437 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $860 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Design aesthetic 9
  • Merchandise 6
  • Design 5
  • Product design 5
  • Style and design 3

Customers don't like

  • Customer service35
  • Late delivery13
  • Delivery11
  • Delivery time frame10
  • Lack of action to fix the problem10

Products by West Elm

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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