PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wayfair and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wayfair
Amazon

Wayfair and Amazon Overview

Total reviews 2002 7833
Company responses 0 0
Issues resolved 16 67

Wayfair and Amazon Consumer Ratings

Rank
154 out of 1544 in Furniture and Decor category
43 out of 324 in Auctions and Marketplaces category
Customer service
102 in category
39 in category
Delivery Service
170 in category
30 in category
Website
155 in category
37 in category
Product or Service Quality
123 in category
29 in category

Wayfair and Amazon Rating Details

Customer service
2.1 (797 reviews)
1.7 (2503 reviews)
Reviewer's quote

When I contacted customer service they told me I would have to contact the manufacturer but couldnt even tell me who that was! The manager I spoke to gave me the name of some warehouse- who knows if Ill get any help there- and do I really want the same poor quality item? No! Ive learned my lesson-...

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...when I reach out to the customer service agent regarding this they said SORRY to me but there is no resolution given by them. the resolution they said you can reorder it. Now that product price is Rs...

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Delivery Service
2.4 (710 reviews)
2.2 (2051 reviews)
Reviewer's quote

...Sunday May 10 I received a call from the delivery service that there were 30 minutes out. I hurried home only to find out that my items were not on the truck. I realized thief error not Wayfair...

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Driver left package on driveway exposed to rain and weather instead of on front porch protected from rain and weather, where every other competent delivery service delivers packages. :dead:..

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Website
2.7 (663 reviews)
2.6 (2032 reviews)
Reviewer's quote

Website says that my stuff been delivered I waited nothing came its 11 o'clock after 11 I don't think anything is coming today where is my stuff I need emergency clarify that situation I paid for the stuff it says it is delivered its not here fix it I immediately!!! Its frustrated!!! Upset and...

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...$50 million per year plus a cut of sales, under which Toys "R" Us would be the exclusive supplier of toys and baby products on the service, and the chain's website would redirect to Amazon's Toys &;;;;;;;;;;; Games category. In 2004, Toys "R" Us sued Amazon, claiming that because of a perceived lack of variety in Toys "R" Us stock, Amazon had knowingly allowed third-party sellers to offer items on the service in categories that Toys "R" Us had been granted exclusivity. In...

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Product or Service Quality
2.3 (659 reviews)
2.4 (1954 reviews)
Reviewer's quote

They just drop your product anywhere. In the pouring rain. Everything is soaked and the person who assembled this just threw the broken leg in the box and didn't give me any of the other 3 it's warped...

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OI returned my product ID-408545****990**** Date-14. 10 2020. But unfortunately till today my problem has not solved...

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Wayfair and Amazon Pros and Cons

Pros
  • Customer service
  • Completely careless customer service agent
  • Dissatisfied
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
Cons
  • Customer service
  • Delivery
  • Delivery service
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up

Wayfair and Amazon Most Positive Reviews

Top rated reviews
5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Wayfair and Amazon Most Critical Reviews

Lowest rated reviews
1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Wayfair and Amazon Latest Reviews

Recent published reviews
No votes

ive been calling and stayed on the phone for at least an hour and still no one came through

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No votes

I have ordered 5 bed sheets ( 4 double bed and 1 single bed) on 27-09-2020 , order no 404-026****-915****. The order...

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No votes

This was not a pissed customer call- I'm not sure how it was flagged as such. I needed to cancel my order because the...

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No votes

I didn't get my refund kindly refund my money

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Wayfair and Amazon Products and Services

Most reviewed product and services
  • Wayfair Shipping Service (163 reviews)
  • Wayfair Credit Card (47 reviews)
  • Wayfair Commercial (32 reviews)
  • Amazon Shipping Service (542 reviews)
  • Amazon Prime Membership (337 reviews)
  • Amazon Delivery Service (262 reviews)