PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wayfair and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wayfair
2.4
Amazon
2.2
Wayfair
Amazon

Wayfair and Amazon Overview

Total reviews 2194 8763
Company responses 0 0
Issues resolved 20 72

Wayfair and Amazon Consumer Ratings

Rank
156 out of 1476 in Furniture and Decor category
49 out of 334 in Auctions and Marketplaces category
Customer service
No votes
42 in category
Delivery Service
No votes
28 in category
Website
No votes
40 in category
Product or Service Quality
No votes
24 in category

Wayfair and Amazon Rating Details

Customer service
No votes
1.8 (2768 reviews)
Reviewer's quote

...My customer service was excellent and corrected my problem and changed my address so that I won't have future issues. I am so thankful I had such understanding customer service representative..

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I received wrong items and I send back to Amazon received my money back but after 4 months Amazon charge again for the items what I returned, I called Amazon customer service and has very aggressive attitude with me and don't want to give me any information and don't want transfer to supervisor, i...

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Delivery Service
No votes
2.2 (2273 reviews)
Reviewer's quote

...Sunday May 10 I received a call from the delivery service that there were 30 minutes out. I hurried home only to find out that my items were not on the truck. I realized thief error not Wayfair...

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...No delivery service (USPS, UPS, FEDEX, PRIME so far) has ever done that! We just do not want this to happen again. DeLoma Cotter..

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Website
No votes
2.6 (2243 reviews)
Reviewer's quote

I contacted Wayfair to express my disappointment for the item I received today as I felt the picture on the website was misleading even though it matched the product description. I received assistance from a specialist who was very understanding and empathetic regarding my concerns. The specialist...

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...00 item from their website www. tacticon. com...

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Product or Service Quality
No votes
2.4 (2170 reviews)
Reviewer's quote

...Customer service rep was very pleasant and sent out a replacement desk. Thanks!..

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I purchased a Hoover brand paper vacuum bags from a seller at Amazon. The item listing picture was a Hoover Brand (made in USA) item package with 4 bags but the seller sent me a DVC brand (made in China) with only 3 bags. I contacted Amazon but was told that since it was a 3rd party seller, I had...

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Wayfair and Amazon Pros and Cons

Pros
  • Customer service
  • Completely careless customer service agent
  • Dissatisfied
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Convenience
Cons
  • Customer service
  • Delivery
  • Delivery service
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up

Wayfair and Amazon Most Positive Reviews

Top rated reviews
5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Wayfair and Amazon Most Critical Reviews

Lowest rated reviews
1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Wayfair and Amazon Latest Reviews

Recent published reviews
No votes

Wayfair, If what I here in the news is correct, I am very disappointed to find that your company is making your...

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No votes

CNC grabbing company is looting people in the name of your company Amazon.

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No votes

Im the consumer - I make the decisions on what I buy. Last time I looked I didnt live in a Facist country. Your...

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No votes

Hi it was brought to my attention that a temporary hold has been placed on my account. The card that was used obviously...

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Wayfair and Amazon Products and Services

Most reviewed product and services
  • Wayfair Shipping Service (168 reviews)
  • Wayfair Credit Card (47 reviews)
  • Wayfair Commercial (32 reviews)
  • Amazon Shipping Service (575 reviews)
  • Amazon Prime Membership (346 reviews)
  • Amazon Delivery Service (279 reviews)