PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wayfair and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wayfair
Amazon

Wayfair and Amazon Overview

Total reviews
1921
7464
Company responses
0
0
Issues resolved
14
61

Wayfair and Amazon Consumer Ratings

Rank
152 out of 1512 in Furniture and Decor category
41 out of 313 in Auctions and Marketplaces category
Customer service
109 in category
42 in category
Delivery Service
169 in category
32 in category
Website
157 in category
36 in category
Product or Service Quality
119 in category
32 in category

Wayfair and Amazon Rating Details

Customer service
2.1 (744 reviews)
1.7 (2303 reviews)
Reviewer's quote

...I'm very disappointed with your customer service, no one picks up the phone they just hang up..

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...If you wish to cancel this order, click here" However, when I tried to cancel, the page said I had to contact customer service. So I did. And I spent 25 minutes in chat session with a rep who did nothing but lie and give me the runaround...

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Delivery Service
2.5 (655 reviews)
2.2 (1885 reviews)
Reviewer's quote

...Sunday May 10 I received a call from the delivery service that there were 30 minutes out. I hurried home only to find out that my items were not on the truck. I realized thief error not Wayfair...

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...itself by meeting its scheduled dates and that is not being met, even taking for granted the benefit of the time required by the pandemic situation, the delivery service is not met. This causing loss of my time in the subscription and losing the confidence and security of receiving what is ordered. My request is that my...

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Website
2.7 (621 reviews)
2.6 (1890 reviews)
Reviewer's quote

...AND MORE THAN TWO HOURS ON SUNDAY, DUE TO COVID I GUESS THEY HAD NOT UPDATED THEIR WEBSITE AND SO I CALLED THIS MORNING ONLY TO GET EXCUSES. THIS IS NOT THE WAY TO DO BUSINESS AND AFTER WRITING THIS COMPLIANT I WILL BE NOTIFYING BBB..

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sir, we are from India and this is third time we have ordered mobile phones in your website, first blackberry z3 got delivered and mobile ring not working, asked customer service and returned, second Samsung m 20 same problem total phone fault, returned, now third time order techno spark 5 and...

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Product or Service Quality
2.3 (610 reviews)
2.4 (1780 reviews)
Reviewer's quote

Your customer service person got indignant with me and on top of that hung the phone up on me so I called back and asked to speak to a supervisor..

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Different products received. Inner box not packed. return my product and refund my money immediately...

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Wayfair and Amazon Pros and Cons

Pros
  • Completely careless customer service agent
  • Customer service
  • Dissatisfied
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
Cons
  • Customer service
  • Delivery
  • Delivery service
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up

Wayfair and Amazon Most Positive Reviews

Top rated reviews
5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Wayfair and Amazon Most Critical Reviews

Lowest rated reviews
1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Wayfair and Amazon Latest Reviews

Recent published reviews
No votes

The order for the bathroom vanity order number 338587831 is broken. The top porcelain sink is cracked. I need a...

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2.8

For the third time in a month, I received open box or used items.

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No votes

Please let me speak with live person.

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2.3

Order the fire stick over three weeks ago just received it and now it doesnt work you have to send me another one I was...

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Wayfair and Amazon Products and Services

Most reviewed product and services
  • Wayfair Customer Care (211 reviews)
  • Wayfair Shipping Service (157 reviews)
  • Wayfair Credit Card (48 reviews)
  • Amazon Shipping Service (517 reviews)
  • Amazon Customer Care (393 reviews)
  • Amazon Account (368 reviews)