PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wayfair and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wayfair
Amazon

Wayfair and Amazon Overview

Total reviews
1157
2518
Company responses
0
0
Issues resolved
6
37

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2518 reviews. It is 1361 reviews more than Wayfair received since Mar 16, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Wayfair customer support team and Amazon customer service.

Wayfair and Amazon Consumer Ratings

Rank
127 out of 1895 in Furniture and Decor category
34 out of 434 in Auctions and Marketplaces category
Customer service
105 in category
38 in category
Delivery Service
146 in category
31 in category
Website
141 in category
31 in category

Wayfair and Amazon Rating Details

Customer service
2.1 (472 reviews)
1.7 (1064 reviews)
Reviewer's quote

Customer Service assistance was given..

Tashon

...I dont understand why Amazon is doing this & having ZERO customer service. But 2 year old (who is the youngest of three kids) didnt have a main gift on Christmas morning. Amazon customer Alexis G..

Alexis G
Delivery Service
2.5 (401 reviews)
2 (860 reviews)
Reviewer's quote

...Sunday May 10 I received a call from the delivery service that there were 30 minutes out. I hurried home only to find out that my items were not on the truck. I realized thief error not Wayfair...

Michele R

...They started using their own delivery service (Amazon Logistics) that they can't track. I've called customer service and they can't contact the warehouse or make sure that it will be delivered. The scheduled delivery time frame just comes and passes...

PissedConsumer1733044
Website
2.8 (397 reviews)
2.7 (888 reviews)
Reviewer's quote

... customers? When I went to write a review to explain this matter so other customers wouldnt be treated how I was treated, the order number disappeared off the website. That tells me that was an error on Wayfairs part. This order should have been honored! I will no longer purchase items from Wayfair, Birchlane or any company associated with Wayfai...

MARIA L

...DO NOT HAVE A AMAZON ACCOUNT WITH YOUR PAYMENT OPTIONS LISTED ON IT Amazon's website is apparently open to hackers..

Gary N

Wayfair and Amazon Pros and Cons

Pros
  • Customer service
  • Completely careless customer service agent
  • Product
  • Product selection
  • Ease of checkout
  • Quick delivery
Cons
  • Customer service
  • Delivery
  • False and misleading advertising
  • Poor customer service
  • Customer service
  • No manager follow up

Wayfair and Amazon Most Positive Reviews

Top rated reviews
5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Wayfair and Amazon Most Critical Reviews

Lowest rated reviews
1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Wayfair and Amazon Latest Reviews

Recent published reviews
5

Answered questions clearly and professional

Read all 1157 reviews
5

He transferred me to UPS and they updated the address but theyre going to prolong it one day so Ill get the stuff on...

Read all 2518 reviews

Wayfair and Amazon Products and Services

Most reviewed product and services
  • Wayfair Customer Care (178 reviews)
  • Wayfair Shipping Service (125 reviews)
  • Wayfair Credit Card (48 reviews)
  • Amazon Shipping Service (255 reviews)
  • Amazon Customer Care (228 reviews)
  • Amazon Account (226 reviews)