PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Not enough votes
Wayfair
3.0
Amazon
Wayfair

Amazon and Wayfair Overview

Total reviews 76349 9810
Company responses 0 0
Issues resolved 878 150

Amazon and Wayfair Consumer Ratings

Rank
31 out of 691 in Auctions and Marketplaces category
119 out of 2284 in Furniture and Decor category
Customer service
39 in category
104 in category
Exchange, Refund and Cancellation Policy
29 in category
106 in category
Delivery Service
25 in category
178 in category
Website
39 in category
110 in category

Amazon and Wayfair Rating Details

Customer service
2.6
(24906 reviews)
2.8
(4015 reviews)
Reviewer's quote

This is the phone # for amazon customer service, why does it take 5 min to find on google 866-321-**** and the agent was great at helping me with my connection issues with alexa..

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...Have spend long time call the customer service..

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Exchange, Refund and Cancellation Policy
2.9
(21252 reviews)
2.7
(3402 reviews)
Reviewer's quote

YOU TOTALLY IGNORED the fact that cassettes are not returnable--YOU ISSUED A REFUND TO BUYER AND HIS CLAIM WAS BOGUS. WHEN DO YOU EVER TAKE THE SELLERS SIDE? THE TAPE CAME BACK TODAY AND IT HAS BEEN LOOSENED OFF THE SPINDLES, IS LOOSE, NO LONGER THE PEREFECT CONDITION I SENT IT IN. I received a...

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Called for damaged table and received 20% refund...

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Delivery Service
3
(21042 reviews)
2.9
(3557 reviews)
Reviewer's quote

...Even companies for delivery service have been damaging products before they get shipped to customers. It's not a civilized economy anymore. It's become corrupt and antisocial for enriching insanely wealthy psychopaths..

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Wayfair agents were phenomenal in handling this bungled up delivery service by Purolator. If in future if delivery is through Purolator, I'll decline it. Hopefully this has been resolved...

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Website
3.2
(20668 reviews)
3.3
(3341 reviews)
Reviewer's quote

...Wrong item was sent--nothing like pic on Amazon website. Amazon said it was a third party seller and they would send me a return label--they did not, only the address to return it to. Paid $18...

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...When I go on the website now it says "get it by Thursday" which clearly is not the truth..

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Amazon and Wayfair Pros and Cons

Pros
  • Convenience
  • Fast delivery
  • Convenient
  • Customer service
  • Dissatisfied
  • Price
Cons
  • Poor customer service
  • Customer service
  • No customer service
  • Customer service
  • Poor customer service
  • Delivery

Amazon and Wayfair Most Positive Reviews

Top rated reviews
5

No return on this third party seller. Purchased Mother's of the groom three piece pant set the pant fit perfectly but...

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5

Had an issue with product. They are sending parts to repair. Easy to work with. Competent people working in customer...

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5

Im not really complaining, just want to return one pair of those sneaker. Since I only ordered one pair instead of two...

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5

Hubby did not care for the curtains so we will return them, he likes lace, and I like print, but I will go along with...

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Amazon and Wayfair Most Critical Reviews

Lowest rated reviews
No votes
1

I had a scheduled pick up for a large item return for today 2pm-6pm. I was told someone needed to be home. I waited arou...

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No votes
1

This is the worst website to order furniture from. Been waiting two months for parts that werent in my deliver. They...

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Amazon and Wayfair Latest Reviews

Recent published reviews
No votes

My package says its in my city and is out for delivery, but after 3 days I do not have it. Puts says it may be lost and...

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2.8

i didn't spent $222.59 on february 25th and can't figure out what item it might be or what is going on with my account

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No votes

Amazon withdrew money from my account without my Authorization and I need answers as to why this is happening.

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5

I was missing the bottom glass and hardware for the glass to my light. First call, very friendly and I received the bott...

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