PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Wayfair

Amazon and Wayfair Overview

Total reviews 7545 1963
Company responses 0 0
Issues resolved 66 16

Amazon and Wayfair Consumer Ratings

Rank
44 out of 320 in Auctions and Marketplaces category
150 out of 1532 in Furniture and Decor category
Customer service
No votes
No votes
Delivery Service
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Website
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Exchange, Refund and Cancellation Policy
No votes
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Amazon and Wayfair Rating Details

Customer service
No votes
No votes
Reviewer's quote

...And the fact they have no real customer service department, no email address you can write to, is just wrong..

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...Very pleasant and helpful customer service. Thanks so much..

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Delivery Service
No votes
No votes
Reviewer's quote

...itself by meeting its scheduled dates and that is not being met, even taking for granted the benefit of the time required by the pandemic situation, the delivery service is not met. This causing loss of my time in the subscription and losing the confidence and security of receiving what is ordered. My request is that my...

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...Sunday May 10 I received a call from the delivery service that there were 30 minutes out. I hurried home only to find out that my items were not on the truck. I realized thief error not Wayfair...

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Website
No votes
No votes
Reviewer's quote

I returned it and after two weeks I had not received my refund, I contacted Amazon, and they refused to return my money, they gave me credit on the website, I tried to buy a Visa gift card with "credit" and they don't let you use it. I want my money back, I am being coerced into consuming products...

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Website says that my stuff been delivered I waited nothing came its 11 o'clock after 11 I don't think anything is coming today where is my stuff I need emergency clarify that situation I paid for the stuff it says it is delivered its not here fix it I immediately!!! Its frustrated!!! Upset and...

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Exchange, Refund and Cancellation Policy
No votes
No votes
Reviewer's quote

My refund and you helped me. Awesome!!!..

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... 2863503805 and found out the measurements of the pillow don't meet my requirements , so I called to cancel the next day and the representative issued pending refund. But I received a note today saying that they can't issue a refund while I have yet to receive any shipping confirmation. A rep told that it could be that the warehous...

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Amazon and Wayfair Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • Customer service
  • Completely careless customer service agent
  • Dissatisfied
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Customer service
  • Delivery
  • Delivery service

Amazon and Wayfair Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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Amazon and Wayfair Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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Amazon and Wayfair Latest Reviews

Recent published reviews
3.9

No complaints I dont need to put 5 words. Now Im annoyed

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1

Received a letter from Wayfair no reason why I was turned down I have a high credit rating score. I want to know why...

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1.7

Inever had an account with you and even so the last time I purchased any thing was three years ago when I finally got...

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1.8

I placed an order 2863503805 and found out the measurements of the pillow don't meet my requirements , so I called to...

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Amazon and Wayfair Products and Services

Most reviewed product and services
  • Amazon Shipping Service (532 reviews)
  • Amazon Customer Care (435 reviews)
  • Amazon Account (375 reviews)
  • Wayfair Customer Care (213 reviews)
  • Wayfair Shipping Service (161 reviews)
  • Wayfair Credit Card (47 reviews)