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Amazon
Wayfair

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Amazon

Amazon

2.2
  • 34 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2273 TOTAL REVIEWS
Rank
40 out of 456
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Delivery Service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    114
  • SUCCESSFUL
    68%
  • AVG CALL DURATION
    05:21
  • ISSUES RESOLVED
    29%
Top Products and Services
2.8
226 reviews
2.3
209 reviews
2.5
205 reviews
Wayfair

Wayfair

2.3
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1033 TOTAL REVIEWS
Rank
140 out of 2100
in Furniture and Decor category
Rating Details
Customer service
Website
Delivery Service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    3412
  • SUCCESSFUL
    51%
  • AVG CALL DURATION
    04:53
  • ISSUES RESOLVED
    52%
Top Products and Services
3.2
162 reviews
2.4
118 reviews
2.2
47 reviews

How would you compare Amazon vs Wayfair?

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Anonymous
#1752050
Customer service
Both great Cust service
Product or Service Quality
SAme
I have something else to compare
Price are not better at amazon
Anonymous
#1728409
Customer service
Wayfair is beyond better than Amazon when it comes to customer service. Friendly, knowledgable and I can understand them. They are not outsourced to another country.

Product or Service Quality
Wayfair and Amazon tend to offer similar quality but Wayfair doesn't have the China knock off issues that Amazon has.
Anonymous
#1687763

Wayfair has much higher prices than Amazon. This is why they can offer free shipping because it is hidden in the price.

Anonymous
#1546589

Wayfair has been a total let down

Anonymous
#1512798

Hands down. Amazon.

For ease of ordering and fast delivery.Great customer service.No comparison to Wayfair. System issues.

Poor customer service. Buyer beware.

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