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Amazon
Wayfair
i
Amazon

Amazon

2.2
?

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  • 31 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2176 TOTAL REVIEWS
Rank
40 out of 461
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Delivery Service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    99
  • SUCCESSFUL
    77%
  • AVG CALL DURATION
    05:20
  • ISSUES RESOLVED
    26%
Top Products and Services
2.8
210 reviews
2.3
199 reviews
2.5
196 reviews
Wayfair

Wayfair

2.2
?

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  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 964 TOTAL REVIEWS
Rank
159 out of 2060
in Furniture and Decor category
Rating Details
Customer service
Website
Delivery Service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    2874
  • SUCCESSFUL
    61%
  • AVG CALL DURATION
    04:53
  • ISSUES RESOLVED
    52%
Top Products and Services
3.1
147 reviews
2.5
114 reviews
2.2
46 reviews

How would you compare Amazon vs Wayfair?

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Anonymous
#1728409
Customer service
Wayfair is beyond better than Amazon when it comes to customer service. Friendly, knowledgable and I can understand them. They are not outsourced to another country.

Product or Service Quality
Wayfair and Amazon tend to offer similar quality but Wayfair doesn't have the China knock off issues that Amazon has.
Anonymous
#1687763

Wayfair has much higher prices than Amazon. This is why they can offer free shipping because it is hidden in the price.

Anonymous
#1546589

Wayfair has been a total let down

Anonymous
#1512798

Hands down. Amazon.

For ease of ordering and fast delivery.Great customer service.No comparison to Wayfair. System issues.

Poor customer service. Buyer beware.

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