Amazon vs Wayfair

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1142 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 5

Customers don't like

  • Poor customer service22
  • Customer service13
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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Wayfair

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 383 TOTAL REVIEWS
  • $45.3K CLAIMED LOSSES
  • $440 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Not a single thing 9
  • Customer service 6
  • Product 6
  • None 3
  • Quality and price 3

Customers don't like

  • Customer service15
  • Delivery8
  • Delivery service8
  • Everything on experience8
  • Communication on shipping7

Products by Wayfair

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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