PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Wayfair

Amazon and Wayfair Overview

Total reviews
2382
1109
Company responses
0
0
Issues resolved
34
5

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2382 reviews. It is 1273 reviews more than Wayfair received since Mar 16, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amazon customer support team than with Wayfair customer service.

Amazon and Wayfair Consumer Ratings

Rank
43 out of 470 in Auctions and Marketplaces category
123 out of 2128 in Furniture and Decor category
Customer service
46 in category
105 in category
Website
38 in category
147 in category
Exchange, Refund and Cancellation Policy
21 in category
87 in category

Amazon and Wayfair Rating Details

Customer service
1.7 (1003 reviews)
2 (455 reviews)
Reviewer's quote

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167

...I love all the customer service people there they are awesome and polite..

Elany
Website
2.8 (842 reviews)
2.7 (383 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

...I will not buy in this website again they just make you waste your time..

Carlos M
Exchange, Refund and Cancellation Policy
2.3 (837 reviews)
2.1 (356 reviews)
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

I purchased four rugs and my home is infested from Mayfair they are bedbugs and I need a lawyer because I lost everything and in disabled I ordered a panel bed sheets,curtain and mattress I tried to get some of my disability back but I couldn't pleAse stop shopping here

Guccigurl1

Amazon and Wayfair Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Most of their products
  • Customer service
  • Completely careless customer service agent
  • Product
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Customer service
  • Delivery
  • False and misleading advertising

Amazon and Wayfair Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

Amazon and Wayfair Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

Amazon and Wayfair Latest Reviews

Recent published reviews
1

I joined amazon prime to get the free shipping so i order all my christmas through amazon , the packaging is horrible i...

Read all 2382 reviews
1

I purchased four rugs and my home is infested from Mayfair they are bedbugs and I need a lawyer because I lost...

Read all 1109 reviews

Amazon and Wayfair Products and Services

Most reviewed product and services
  • Amazon Shipping Service (239 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Wayfair Customer Care (171 reviews)
  • Wayfair Shipping Service (118 reviews)
  • Wayfair Credit Card (46 reviews)