PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Walmart and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Walmart
Amazon

Walmart and Amazon Overview

Total reviews
8441
2518
Company responses
1
0
Issues resolved
78
37

Walmart was first mentioned on PissedConsumer on May 31, 2007 and since then this brand received 8441 reviews. It is 5923 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Walmart customer support team and Amazon customer service.

Walmart and Amazon Consumer Ratings

Rank
56 out of 483 in Supermarkets and Malls category
34 out of 434 in Auctions and Marketplaces category
Customer service
55 in category
No votes
Website
47 in category
No votes
Exchange, Refund and Cancellation Policy
32 in category
No votes

Walmart and Amazon Rating Details

Customer service
1.6 (2677 reviews)
No votes
Reviewer's quote

...Went to the Customer Service desk and asked for help. Customer service went into room next door. Came back out: "They're busy but will be right with you...

Tom D

...I dont understand why Amazon is doing this & having ZERO customer service. But 2 year old (who is the youngest of three kids) didnt have a main gift on Christmas morning. Amazon customer Alexis G..

Alexis G
Website
2.4 (2393 reviews)
No votes
Reviewer's quote

...The bottom of the computer directs you to a website for more information about the computer. That took me to the walmart site trying to sell me stuff. I searched high and low for any way to contact them for answers to my questions...

Kamylah

...DO NOT HAVE A AMAZON ACCOUNT WITH YOUR PAYMENT OPTIONS LISTED ON IT Amazon's website is apparently open to hackers..

Gary N
Exchange, Refund and Cancellation Policy
2.3 (2213 reviews)
No votes
Reviewer's quote

Scale did not work so I brought it back but left the receipt home thinking I didn't need it as Walmart has a BIG sign saying "WE WANT YOU TO BE HAPPY TO REFUND YOUR PURCHASE AND WILL ACCEPT ALL RETURNS WITHIN 90 DAYS - NO RECEIPT NEEDED So I took the scale back. Walmart would NOT refund my cash...

PissedConsumer1770755

Customer support told me that if I returned the item and purchased it again (at the normal price), that they would provide the discount via a refund after it arrived if I contacted them again. So I followed instructions, and returned the first item and purchased another (exchange option was not...

Krieger0311

Walmart and Amazon Pros and Cons

Pros
  • Prices
  • Location
  • Convenience
  • Product selection
  • Ease of checkout
  • Quick delivery
Cons
  • Customer service
  • Service
  • Management
  • Poor customer service
  • Customer service
  • No manager follow up

Walmart and Amazon Most Positive Reviews

Top rated reviews
5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Walmart and Amazon Most Critical Reviews

Lowest rated reviews
1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Walmart and Amazon Latest Reviews

Recent published reviews
5

Was told all of the sudden that returns over $50 werent possible, asked to remove an item making it within...

Read all 8441 reviews
5

He transferred me to UPS and they updated the address but theyre going to prolong it one day so Ill get the stuff on...

Read all 2518 reviews

Walmart and Amazon Products and Services

Most reviewed product and services
  • Walmart Customer Care (735 reviews)
  • Walmart Manager (544 reviews)
  • Walmart Cashier (428 reviews)
  • Amazon Shipping Service (255 reviews)
  • Amazon Customer Care (228 reviews)
  • Amazon Account (226 reviews)