PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about WalMart and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

WalMart
WalMart
2.2
Amazon
Amazon
2.2
WalMart
Amazon

WalMart and Amazon Overview

Total reviews 9931 8799
Company responses 1 0
Issues resolved 89 72

WalMart and Amazon Consumer Ratings

Rank
70 out of 335 in Supermarkets and Malls category
50 out of 334 in Auctions and Marketplaces category
Customer service
59 in category
44 in category
Website
54 in category
42 in category
Exchange, Refund and Cancellation Policy
46 in category
27 in category
Product or Service Quality
59 in category
27 in category

WalMart and Amazon Rating Details

Customer service
1.6 (3305 reviews)
1.8 (2780 reviews)
Reviewer's quote

A customer service agent sent me: Beverly Houser bhouser55@***. com 682-803-**** I have lost the email she Annaliese) sent me with regards to a Pioneer Woman plastic ware set, which was inferior The people at Pioneer Woman contacted you about a full refund for the set. By the time I tried to return...

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...And the customer service rep. She was very nice and polite..

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Website
2.3 (2888 reviews)
2.6 (2257 reviews)
Reviewer's quote

But now these SAME systems are being sold through 3rd party retailers on Walmarts website for double the cost or even triple! They really need to work on a system (like maybe using captcha at checkout) to weed out all the bots these 3rd parties are bragging about using to grab all these high ticket...

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...00 item from their website www. tacticon. com...

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Exchange, Refund and Cancellation Policy
2.2 (2714 reviews)
2.2 (2266 reviews)
Reviewer's quote

...Now awaiting refund..

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...Oh you cannot its our policy no refunds until if we can see if its delivered. I am the customer why is it always they call the shots. They are like a dictatorship Hitler reincarnated...

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Product or Service Quality
2.1 (2688 reviews)
2.4 (2179 reviews)
Reviewer's quote

...Never order from this place if you have to return a item that doesn't work for you!! Poor Customer service..

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...I am very satisfied with her customer service..

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WalMart and Amazon Pros and Cons

Pros
  • Prices
  • Location
  • Price
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Convenience
Cons
  • Customer service
  • Service
  • Management
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up

WalMart and Amazon Most Positive Reviews

Top rated reviews
5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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WalMart and Amazon Most Critical Reviews

Lowest rated reviews
1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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WalMart and Amazon Latest Reviews

Recent published reviews
No votes

I have dealt with the WalMart Pharmacy on South Blue Angel Pkwy. In Pensacola, Florida for 2 1/2
years &;; before thi...

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No votes

I no longer have the number 704437****
And I can't not log into my account, I haven't been able to for months and I keep...

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No votes

Dear Sir / Madam,
I am writing to you to raise an issue about: Online items havent been shipped.
The issue that I have exp...

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5

Sorry I didn't quite understand the charges on my bill everything ok now. Thank you for taking care of me much...

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WalMart and Amazon Products and Services

Most reviewed product and services
  • Walmart Manager (548 reviews)
  • Walmart Cashier (434 reviews)
  • Walmart Gift Card (342 reviews)
  • Amazon Shipping Service (575 reviews)
  • Amazon Prime Membership (346 reviews)
  • Amazon Delivery Service (279 reviews)

How would you compare WalMart vs Amazon?

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Post Comment
#1861106
Customer service
Walmart is better
Product or Service Quality
Face masks
Reply
0 0
#1851239
Customer service
Walmart beats Amazon in customer service. Walmart cares whereas Amazon does not.
Product or Service Quality
Walmart's products and service quality are so much better.

From now on I will shop at Walmart. They still care about their customers unlike Amazon.
Reply
0 0
#1850638
Customer service
I was an amazon customer for years and 95% of the time I needed customer service help they were useless at helping me. I more often left the Amazon chat angry with the company rather than feeling helped or even cared about.


Product or Service Quality
Good, Amazon often has broken or falsely advertised products.

Walmart never does that.
Reply
0 0
#1827501
Customer service
What's to compare? They sound equally bad.
Reply
0 0
#1806484
Customer service
Go with Walmart if you prefer to speak with someone that is able to reply with other than a scripted response.
Product or Service Quality
Amazon is ok as long as you you have a simple request. They are horrible in dealing with anything that falls outside of a straightforward service request. With Walmart you can at least speak with somebody empowered to respond.
Reply
0 0
#1791593
Customer service
Walmart as amazon has no phone number
Product or Service Quality
Same though amazon had lots of counterfeit s
I have something else to compare
Amazon treats its non prime customers like crap; Jeff bezos won’t be happy till he’s crowned emperor
Reply
1 0
#1758573
Customer service
FAST SHIPPING. GOOD PRODUCTS, BUT CONSTANTLY OUT OF STOCK ONLINE..
Product or Service Quality
FAIR
I have something else to compare
AMAZON MAKES YOU PAY FOR FAST FREE SHIPPING UNLESS YOU JOIN PRIME, WHICH IS HARD TO DO WITH A MONTHLY CHARGE FOR SENIORS ON VERY FIXED INCOMES..
Reply
0 0
#1627844

I shop on Amazon all the time and am confident the product will be good or Amazon will make the transaction good. Have had to return some things or get a replacement but Amazon has Always satisfied.

About Walmart, let's just say they don't care about their customers! So I'm one less customer!

Reply
1 0
#1624128

amazon has been great. You don't like the product no matter what the reason.

You get an immediate full return even before you mail back the product. Walmart third party charges a restocking fee and you pay for return shipping.

Now who would you purchase from ??? Moondogie

Reply
1 0
#1557556

In my opinion Amazon customer service is 100% better than Walmart. They seem to be professional and really want to resolve issues.

Iv'e had a few issues and they were resolved the same day. Walmart on the other hand it has been over 2 months and no one from the store has called me to resolve an issue.

Reply
0 0
#1624130
@lamoneta2

Next time E-Mail Walmart CEO Doug.McMillian@Wal-Mart.Com You will be contacted. Moondogie

Reply
0 0
#1539297

I've been a customer of both for many years. Amazon was the price leader until recently when Walmart seems to be price matching.

Amazon has the wider selection plus one day delivery of many items since I live in an Amazon Logistics area. Walmart also has their Savings Catcher program where local price differences are refunded. Excluding actual grocery stores - Walmart is where I purchase groceries or immediately needed items.

My purchases on Amazon continue to rise due to a larger selection plus one or two day Prime delivery. Not everyone has Prime but since we stream everything (cut the cord) it offsets the Prime membership cost.

Reply
0 0
#1624132
@Kev

Next time E-Mail Walmart CEO if you have any issues. Doug.McMillian@Wal-Mart.Com You will be contacted. Moondogie

Reply
0 0
#1627892
@Kev

Hey order on line and try to return your purchase. You will pay a restocking charge plus shipping.

Amazon what ever reason you get a mailing label from them and a refund even before the purchase get's back to them.

Who are you kidding. Moondogie

Reply
0 0
#1538775

Amazon has gotten so big and made so much money, they no longer care about the very people that made them successful, the customer. Arrogance and pride come before the fall!

Reply
1 0
#1624133
@Gary J

Next time E-Mail Walmart CEO As of 2019 I haven't had any issues returning product. Doug.McMillian@Wal-Mart.Com You will be contacted. Moondogie

Reply
1 0
#1627893
@Gary J

Hey order on line and try to return your purchase. You will pay a restocking charge plus shipping.

Amazon what ever reason you get a mailing label from them and a refund even before the purchase get's back to them.

Who are you kidding. Moondogie

Reply
0 0
#1470873

How would you compare Amazon vs Walmart?Previously I would of stated Walmart could not compare with Amazon but Walmart has now made a concerted effort to compete and as a result I believe they have bridged the gap. Amazon has gotten so big and made so much money, they no longer care about the very people that made them successful, the customer.

Reply
1 0
#1624135
@Mike

Next time E-Mail Walmart CEO That might be true wait till you want to return something you have to contact the CEO to get anyone to help. Doug.McMillian@Wal-Mart.Com You will be contacted. Moondogie

Reply
1 0
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Compare Companies

WalMart Amazon
Rating* 2.2 2.2
Total reviews 9931 8799
Company responses 1 0
Issues resolved 89 72