PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about WalMart and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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WalMart

WalMart

2.2
Amazon

Amazon

2.2
WalMart
Amazon

WalMart and Amazon Overview

Total reviews
9095
6979
Company responses
1
0
Issues resolved
82
57

WalMart and Amazon Consumer Ratings

Rank
62 out of 323 in Supermarkets and Malls category
38 out of 308 in Auctions and Marketplaces category
Customer service
60 in category
39 in category
Website
49 in category
34 in category
Exchange, Refund and Cancellation Policy
39 in category
23 in category
Product or Service Quality
51 in category
30 in category

WalMart and Amazon Rating Details

Customer service
1.6 (2948 reviews)
1.7 (2171 reviews)
Reviewer's quote

...order returned to store??? And no communicating to me what was going on!!!!! The good service was from the shopper who filled/bagged my order and the second customer service lady who was finally able to contact the manager of the grocery delivery service department and call me...

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The hard part was getting a phone number to contact Amazon customer service. Once we were connected with people, everyone was very helpful and got us forwarded to the correct department and then once we got to the video department, the person managing the issue was very well-versed in how to solve...

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Website
2.4 (2610 reviews)
2.6 (1778 reviews)
Reviewer's quote

...That should be said on your website before a person orders. I have been on the phone for the past two days trying to deal with this situation. I have been running around town to FedEx UPS trying to get someone to help me print labels that were sent to me...

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Dear sir , I placed an order on A SISTER CONCERN WEBSITE OF AMAZON WHICH CLAIMS THAT SELLING OF GOODS AND SHIPPING ARE DONE BY AMAZON WHOSE WEBSITE IS www. kitchendiai. com for a Magic Bullet Blender, Small, Silver, 11 Piece Set with order no #8583026 dated Monday 29th June 2020 which was showing...

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Exchange, Refund and Cancellation Policy
2.3 (2427 reviews)
2.2 (1763 reviews)
Reviewer's quote

...If it is the store policy that you have to have one the least they could do is have them at the door. I have left the number of people who shop at walmart and will not return..

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...Still my refund pending. When will I get my refund amount..

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Product or Service Quality
2.1 (2393 reviews)
2.3 (1677 reviews)
Reviewer's quote

After I purchased the product I noticed no hose attached to the handle so I went to front of store where the cashier stands watching all the cashiers scan customers and that need help. I explained to her I wanted her to go get me another one because of no hose attached. I asked her because I am a...

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...and it still has not shipped, and even stuff I ordered a couple of days ago is already shipped and in route! After making two phone calls to customer service and to have both ladies tell me that they cannot find out any info other that it is “in stock” right now, so why has it not been shipped already? Very disappointed with the lack of help with customer service. I am not able...

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WalMart and Amazon Pros and Cons

Pros
  • Prices
  • Location
  • Convenience
  • I have used amazon many many times
  • Product selection
  • No help from customer service
Cons
  • Customer service
  • Service
  • Management
  • Poor customer service
  • Customer service
  • Unhelpful customer service

WalMart and Amazon Most Positive Reviews

Top rated reviews
5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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WalMart and Amazon Most Critical Reviews

Lowest rated reviews
1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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WalMart and Amazon Latest Reviews

Recent published reviews
No votes

Bought a iPhone and a two-year protection plan and a straight talk refill card Ive had problems before with refill...

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2.9

Hi, This is Nilesh
I want to cancel my order, I did It from Amazon app but it doesn't get cancel, Once shown that it has...

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1

Necesito retornar una orden de ropa que compré online y un agente de servicio me dijo que si podía retornar en un tienda...

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No votes

I was on Facebook and I clicked on this app that sounded interesting and a Amazon page came on. I thought it was my...

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WalMart and Amazon Products and Services

Most reviewed product and services
  • Walmart Customer Care (799 reviews)
  • Walmart Manager (544 reviews)
  • Walmart Cashier (431 reviews)
  • Amazon Shipping Service (475 reviews)
  • Amazon Customer Care (374 reviews)
  • Amazon Account (356 reviews)

How would you compare WalMart vs Amazon?

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Anonymous
 #1861106
Customer service
Walmart is better
Product or Service Quality
Face masks
Reply
0 0
Patricia A
 #1851239
Customer service
Walmart beats Amazon in customer service. Walmart cares whereas Amazon does not.
Product or Service Quality
Walmart's products and service quality are so much better.

From now on I will shop at Walmart. They still care about their customers unlike Amazon.
Reply
0 0
Anonymous
 #1850638
Customer service
I was an amazon customer for years and 95% of the time I needed customer service help they were useless at helping me. I more often left the Amazon chat angry with the company rather than feeling helped or even cared about.


Product or Service Quality
Good, Amazon often has broken or falsely advertised products.

Walmart never does that.
Reply
0 0
marilyn h
 #1827501
Customer service
What's to compare? They sound equally bad.
Reply
0 0
Anonymous
 #1806484
Customer service
Go with Walmart if you prefer to speak with someone that is able to reply with other than a scripted response.
Product or Service Quality
Amazon is ok as long as you you have a simple request. They are horrible in dealing with anything that falls outside of a straightforward service request. With Walmart you can at least speak with somebody empowered to respond.
Reply
0 0
Anonymous
 #1791593
Customer service
Walmart as amazon has no phone number
Product or Service Quality
Same though amazon had lots of counterfeit s
I have something else to compare
Amazon treats its non prime customers like crap; Jeff bezos won’t be happy till he’s crowned emperor
Reply
1 0
Anonymous
 #1758573
Customer service
FAST SHIPPING. GOOD PRODUCTS, BUT CONSTANTLY OUT OF STOCK ONLINE..
Product or Service Quality
FAIR
I have something else to compare
AMAZON MAKES YOU PAY FOR FAST FREE SHIPPING UNLESS YOU JOIN PRIME, WHICH IS HARD TO DO WITH A MONTHLY CHARGE FOR SENIORS ON VERY FIXED INCOMES..
Reply
0 0
Anonymous
 #1627844

I shop on Amazon all the time and am confident the product will be good or Amazon will make the transaction good. Have had to return some things or get a replacement but Amazon has Always satisfied.

About Walmart, let's just say they don't care about their customers! So I'm one less customer!

Reply
1 0
Ray A
 #1624128

amazon has been great. You don't like the product no matter what the reason.

You get an immediate full return even before you mail back the product. Walmart third party charges a restocking fee and you pay for return shipping.

Now who would you purchase from ??? Moondogie

Reply
1 0
Charlane
 #1557556

In my opinion Amazon customer service is 100% better than Walmart. They seem to be professional and really want to resolve issues.

Iv'e had a few issues and they were resolved the same day. Walmart on the other hand it has been over 2 months and no one from the store has called me to resolve an issue.

Reply
0 0
Ray A
 #1624130
@lamoneta2

Next time E-Mail Walmart CEO Doug.McMillian@Wal-Mart.Com You will be contacted. Moondogie

Reply
0 0
Anonymous
 #1539297

I've been a customer of both for many years. Amazon was the price leader until recently when Walmart seems to be price matching.

Amazon has the wider selection plus one day delivery of many items since I live in an Amazon Logistics area. Walmart also has their Savings Catcher program where local price differences are refunded. Excluding actual grocery stores - Walmart is where I purchase groceries or immediately needed items.

My purchases on Amazon continue to rise due to a larger selection plus one or two day Prime delivery. Not everyone has Prime but since we stream everything (cut the cord) it offsets the Prime membership cost.

Reply
0 0
Ray A
 #1624132
@Kev

Next time E-Mail Walmart CEO if you have any issues. Doug.McMillian@Wal-Mart.Com You will be contacted. Moondogie

Reply
0 0
Ray A
 #1627892
@Kev

Hey order on line and try to return your purchase. You will pay a restocking charge plus shipping.

Amazon what ever reason you get a mailing label from them and a refund even before the purchase get's back to them.

Who are you kidding. Moondogie

Reply
0 0
Gary J
 #1538775

Amazon has gotten so big and made so much money, they no longer care about the very people that made them successful, the customer. Arrogance and pride come before the fall!

Reply
1 0
Ray A
 #1624133
@Gary J

Next time E-Mail Walmart CEO As of 2019 I haven't had any issues returning product. Doug.McMillian@Wal-Mart.Com You will be contacted. Moondogie

Reply
1 0
Ray A
 #1627893
@Gary J

Hey order on line and try to return your purchase. You will pay a restocking charge plus shipping.

Amazon what ever reason you get a mailing label from them and a refund even before the purchase get's back to them.

Who are you kidding. Moondogie

Reply
0 0
Anonymous
 #1470873

How would you compare Amazon vs Walmart?Previously I would of stated Walmart could not compare with Amazon but Walmart has now made a concerted effort to compete and as a result I believe they have bridged the gap. Amazon has gotten so big and made so much money, they no longer care about the very people that made them successful, the customer.

Reply
1 0
Ray A
 #1624135
@Mike

Next time E-Mail Walmart CEO That might be true wait till you want to return something you have to contact the CEO to get anyone to help. Doug.McMillian@Wal-Mart.Com You will be contacted. Moondogie

Reply
1 0
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