PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about WalMart and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

WalMart
Amazon

WalMart and Amazon Overview

Total reviews
9095
6979
Company responses
1
0
Issues resolved
82
57

WalMart and Amazon Consumer Ratings

Rank
62 out of 323 in Supermarkets and Malls category
38 out of 308 in Auctions and Marketplaces category
Customer service
60 in category
39 in category
Website
49 in category
34 in category
Exchange, Refund and Cancellation Policy
39 in category
23 in category
Product or Service Quality
51 in category
30 in category

WalMart and Amazon Rating Details

Customer service
1.6 (2948 reviews)
1.7 (2171 reviews)
Reviewer's quote

...order returned to store??? And no communicating to me what was going on!!!!! The good service was from the shopper who filled/bagged my order and the second customer service lady who was finally able to contact the manager of the grocery delivery service department and call me...

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The hard part was getting a phone number to contact Amazon customer service. Once we were connected with people, everyone was very helpful and got us forwarded to the correct department and then once we got to the video department, the person managing the issue was very well-versed in how to solve...

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Website
2.4 (2610 reviews)
2.6 (1778 reviews)
Reviewer's quote

...That should be said on your website before a person orders. I have been on the phone for the past two days trying to deal with this situation. I have been running around town to FedEx UPS trying to get someone to help me print labels that were sent to me...

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Dear sir , I placed an order on A SISTER CONCERN WEBSITE OF AMAZON WHICH CLAIMS THAT SELLING OF GOODS AND SHIPPING ARE DONE BY AMAZON WHOSE WEBSITE IS www. kitchendiai. com for a Magic Bullet Blender, Small, Silver, 11 Piece Set with order no #8583026 dated Monday 29th June 2020 which was showing...

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Exchange, Refund and Cancellation Policy
2.3 (2427 reviews)
2.2 (1763 reviews)
Reviewer's quote

...If it is the store policy that you have to have one the least they could do is have them at the door. I have left the number of people who shop at walmart and will not return..

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...Still my refund pending. When will I get my refund amount..

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Product or Service Quality
2.1 (2393 reviews)
2.3 (1677 reviews)
Reviewer's quote

After I purchased the product I noticed no hose attached to the handle so I went to front of store where the cashier stands watching all the cashiers scan customers and that need help. I explained to her I wanted her to go get me another one because of no hose attached. I asked her because I am a...

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...and it still has not shipped, and even stuff I ordered a couple of days ago is already shipped and in route! After making two phone calls to customer service and to have both ladies tell me that they cannot find out any info other that it is “in stock” right now, so why has it not been shipped already? Very disappointed with the lack of help with customer service. I am not able...

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WalMart and Amazon Pros and Cons

Pros
  • Prices
  • Location
  • Convenience
  • I have used amazon many many times
  • Product selection
  • No help from customer service
Cons
  • Customer service
  • Service
  • Management
  • Poor customer service
  • Customer service
  • Unhelpful customer service

WalMart and Amazon Most Positive Reviews

Top rated reviews
5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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WalMart and Amazon Most Critical Reviews

Lowest rated reviews
1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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WalMart and Amazon Latest Reviews

Recent published reviews
No votes

Bought a iPhone and a two-year protection plan and a straight talk refill card Ive had problems before with refill...

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2.9

Hi, This is Nilesh
I want to cancel my order, I did It from Amazon app but it doesn't get cancel, Once shown that it has...

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1

Necesito retornar una orden de ropa que compré online y un agente de servicio me dijo que si podía retornar en un tienda...

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No votes

I was on Facebook and I clicked on this app that sounded interesting and a Amazon page came on. I thought it was my...

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WalMart and Amazon Products and Services

Most reviewed product and services
  • Walmart Customer Care (799 reviews)
  • Walmart Manager (544 reviews)
  • Walmart Cashier (431 reviews)
  • Amazon Shipping Service (475 reviews)
  • Amazon Customer Care (374 reviews)
  • Amazon Account (356 reviews)