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Amazon

2.3
  • 26 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1831 TOTAL REVIEWS
Rank
225 out of 4264
in E-commerce category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    34
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    03:21
  • ISSUES RESOLVED
    7%
Top Products and Services
2.3
177 reviews
2.6
142 reviews
2.8
138 reviews
  • 63 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 7029 TOTAL REVIEWS
Rank
40 out of 445
in Supermarkets and Malls category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    201
  • SUCCESSFUL
    38%
  • AVG CALL DURATION
    01:07
  • ISSUES RESOLVED
    3%
Top Products and Services
2.5
504 reviews
2.9
398 reviews
2.8
380 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare Amazon vs Walmart?

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lamoneta2
#1557556

In my opinion Amazon customer service is 100% better than Walmart. They seem to be professional and really want to resolve issues.

Iv'e had a few issues and they were resolved the same day. Walmart on the other hand it has been over 2 months and no one from the store has called me to resolve an issue.

Anonymous
#1539297

I've been a customer of both for many years. Amazon was the price leader until recently when Walmart seems to be price matching.

Amazon has the wider selection plus one day delivery of many items since I live in an Amazon Logistics area. Walmart also has their Savings Catcher program where local price differences are refunded. Excluding actual grocery stores - Walmart is where I purchase groceries or immediately needed items.

My purchases on Amazon continue to rise due to a larger selection plus one or two day Prime delivery. Not everyone has Prime but since we stream everything (cut the cord) it offsets the Prime membership cost.

OvalZebu
#1538775

Amazon has gotten so big and made so much money, they no longer care about the very people that made them successful, the customer. Arrogance and pride come before the fall!

Anonymous
#1470873

How would you compare Amazon vs Walmart?Previously I would of stated Walmart could not compare with Amazon but Walmart has now made a concerted effort to compete and as a result I believe they have bridged the gap. Amazon has gotten so big and made so much money, they no longer care about the very people that made them successful, the customer.

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