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Amazon
Walmart

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Amazon

Amazon

2.2
  • 34 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2270 TOTAL REVIEWS
Rank
39 out of 455
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    113
  • SUCCESSFUL
    68%
  • AVG CALL DURATION
    05:21
  • ISSUES RESOLVED
    27%
Top Products and Services
2.8
221 reviews
2.3
206 reviews
2.4
206 reviews
Walmart

Walmart

2.2
  • 70 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 8176 TOTAL REVIEWS
Rank
49 out of 611
in Supermarkets and Malls category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    249
  • SUCCESSFUL
    42%
  • AVG CALL DURATION
    01:17
  • ISSUES RESOLVED
    30%
Top Products and Services
2.6
699 reviews
2.5
537 reviews
3
430 reviews

How would you compare Amazon vs Walmart?

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Anonymous
#1758573
Customer service
FAST SHIPPING. GOOD PRODUCTS, BUT CONSTANTLY OUT OF STOCK ONLINE..
Product or Service Quality
FAIR
I have something else to compare
AMAZON MAKES YOU PAY FOR FAST FREE SHIPPING UNLESS YOU JOIN PRIME, WHICH IS HARD TO DO WITH A MONTHLY CHARGE FOR SENIORS ON VERY FIXED INCOMES..
Anonymous
#1627844

I shop on Amazon all the time and am confident the product will be good or Amazon will make the transaction good. Have had to return some things or get a replacement but Amazon has Always satisfied.

About Walmart, let's just say they don't care about their customers! So I'm one less customer!

AdmirableElephantSeal
#1624128

amazon has been great. You don't like the product no matter what the reason.

You get an immediate full return even before you mail back the product. Walmart third party charges a restocking fee and you pay for return shipping.

Now who would you purchase from ??? Moondogie

lamoneta2
#1557556

In my opinion Amazon customer service is 100% better than Walmart. They seem to be professional and really want to resolve issues.

Iv'e had a few issues and they were resolved the same day. Walmart on the other hand it has been over 2 months and no one from the store has called me to resolve an issue.

AdmirableElephantSeal
#1624130
@lamoneta2

Next time E-Mail Walmart CEO Doug.McMillian@Wal-Mart.Com You will be contacted. Moondogie

Anonymous
#1539297

I've been a customer of both for many years. Amazon was the price leader until recently when Walmart seems to be price matching.

Amazon has the wider selection plus one day delivery of many items since I live in an Amazon Logistics area. Walmart also has their Savings Catcher program where local price differences are refunded. Excluding actual grocery stores - Walmart is where I purchase groceries or immediately needed items.

My purchases on Amazon continue to rise due to a larger selection plus one or two day Prime delivery. Not everyone has Prime but since we stream everything (cut the cord) it offsets the Prime membership cost.

AdmirableElephantSeal
#1624132
@Kev

Next time E-Mail Walmart CEO if you have any issues. Doug.McMillian@Wal-Mart.Com You will be contacted. Moondogie

AdmirableElephantSeal
#1627892
@Kev

Hey order on line and try to return your purchase. You will pay a restocking charge plus shipping.

Amazon what ever reason you get a mailing label from them and a refund even before the purchase get's back to them.

Who are you kidding. Moondogie

OvalZebu
#1538775

Amazon has gotten so big and made so much money, they no longer care about the very people that made them successful, the customer. Arrogance and pride come before the fall!

AdmirableElephantSeal
#1624133
@OvalZebu

Next time E-Mail Walmart CEO As of 2019 I haven't had any issues returning product. Doug.McMillian@Wal-Mart.Com You will be contacted. Moondogie

AdmirableElephantSeal
#1627893
@OvalZebu

Hey order on line and try to return your purchase. You will pay a restocking charge plus shipping.

Amazon what ever reason you get a mailing label from them and a refund even before the purchase get's back to them.

Who are you kidding. Moondogie

Anonymous
#1470873

How would you compare Amazon vs Walmart?Previously I would of stated Walmart could not compare with Amazon but Walmart has now made a concerted effort to compete and as a result I believe they have bridged the gap. Amazon has gotten so big and made so much money, they no longer care about the very people that made them successful, the customer.

AdmirableElephantSeal
#1624135
@Mike

Next time E-Mail Walmart CEO That might be true wait till you want to return something you have to contact the CEO to get anyone to help. Doug.McMillian@Wal-Mart.Com You will be contacted. Moondogie

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