PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Walmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
3.0
Walmart
2.4
Amazon
Walmart

Amazon and Walmart Overview

Total reviews 76021 14989
Company responses 0 1
Issues resolved 862 166

Amazon and Walmart Consumer Ratings

Rank
33 out of 676 in Auctions and Marketplaces category
106 out of 533 in Supermarkets and Malls category
Customer service
37 in category
114 in category
Exchange, Refund and Cancellation Policy
28 in category
109 in category
Website
40 in category
100 in category
Product or Service Quality
29 in category
110 in category

Amazon and Walmart Rating Details

Customer service
2.6
(24780 reviews)
1.7
(5349 reviews)
Reviewer's quote

...Hire more People for customer service..

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i experienced a very bad customer service from the team leader in Buffalo Minnesota today. Their machines got crashed and my card still got charged. One of the workers pulled me to another machine and it got crashed too, and the third time I had to go to a cashier...

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Exchange, Refund and Cancellation Policy
2.9
(21127 reviews)
2.2
(4473 reviews)
Reviewer's quote

Horrible! The item was not delivered, and I'm still waiting for the refund. They failed to get in touch with the driver who most likely stole my item and simply stated that it was delivered when no picture was provided and nothing was delivered..

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A block was put on my account for what reason I dont know Ive had three missed packages of Parina puppy chow, and the girl was very angered at me and said no refund for you and no longer. Can you shop at Walmart? What does that even mean?..

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Website
3.2
(20545 reviews)
2.4
(4628 reviews)
Reviewer's quote

...The website refuses to allow a return label to be printed and insists I take it to a UPS store. The closest one is 90 miles away. I contacted customer service...

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I went on the website to get 2 iPads on sale from Wireless Source through Walmart. I tried to get a refund after they sent my package to my old address. I tried personally to reroute it to my new address, before it was sent out, the website would not let me do it...

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Product or Service Quality
3.1
(20427 reviews)
2.2
(4417 reviews)
Reviewer's quote

Refund not received and customer service was very helpful and solve this problem as factory received the item but did not send refund ..

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Walmart won't answer their phone I need to contact them for a refund they won't resolve the issue of missing items very rude customer service..

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Amazon and Walmart Pros and Cons

Pros
  • Convenience
  • Fast delivery
  • Convenient
  • Prices
  • Convenient
  • Price
Cons
  • Poor customer service
  • Customer service
  • No customer service
  • Customer service
  • Service
  • Management

Amazon and Walmart Most Positive Reviews

Top rated reviews
5

They took time too listen and help me understand I ordered the wrong remote for my fire tv thank you so much. And they...

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5

Orders a TV that was delivered and left at the bottom of the driveway, at the gate, in the country. There is a call...

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5

AWESOME!!!
100%!!!{{Redacted}}

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5

After talking to Walmart over a product that sat a fedex facilities for over 2 weeks . I notified Walmart about it and...

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Amazon and Walmart Most Critical Reviews

Lowest rated reviews
1

I still have not heard anything from Amazon as to why my gift card was not authorized to use. The person I spoke to...

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1

Walmart insisted that the help I needed was online at walmart.com but after hours of deliberation. No one had a solid...

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1

These people are no help with 3rd party sellers, and I will not be buying anything from this seller or Amazon again,...

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1

Need an urgent update on my order 134487
Kindly contact me back as I'm not able to contact Walmart My number is 871733***...

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Amazon and Walmart Latest Reviews

Recent published reviews
No votes

I'm just asking hi my name is Shameaka Parker. I was asking a question about a cancellation on the product. It was a...

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No votes

Ola eu sou um usuario da plataforma mall entrei em em meio de ganhar um dinheiro extra,conforme o usuario vai fazendo...

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No votes

I trusted you with my refunds, but one day I checked my credit card and I found only two refunds
I have returned about 8...

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1

Very disappointed!don't buy an anything you want to last, cause it will break and even if you have the receipt you have...

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