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Amazon

2.2
?

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  • 27 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2070 TOTAL REVIEWS
Rank
42 out of 433
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    85
  • SUCCESSFUL
    89%
  • AVG CALL DURATION
    05:20
  • ISSUES RESOLVED
    26%
Top Products and Services
2.9
198 reviews
2.4
197 reviews
2.5
183 reviews

Walmart

2.3
?

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  • 68 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 7827 TOTAL REVIEWS
Rank
36 out of 571
in Supermarkets and Malls category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    237
  • SUCCESSFUL
    44%
  • AVG CALL DURATION
    01:17
  • ISSUES RESOLVED
    32%
Top Products and Services
2.7
642 reviews
2.5
534 reviews
3
424 reviews

How do you compare Amazon vs Walmart?

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Anonymous
#1627844

I shop on Amazon all the time and am confident the product will be good or Amazon will make the transaction good. Have had to return some things or get a replacement but Amazon has Always satisfied.

About Walmart, let's just say they don't care about their customers! So I'm one less customer!

AdmirableElephantSeal
#1624128

amazon has been great. You don't like the product no matter what the reason.

You get an immediate full return even before you mail back the product. Walmart third party charges a restocking fee and you pay for return shipping.

Now who would you purchase from ??? Moondogie

lamoneta2
#1557556

In my opinion Amazon customer service is 100% better than Walmart. They seem to be professional and really want to resolve issues.

Iv'e had a few issues and they were resolved the same day. Walmart on the other hand it has been over 2 months and no one from the store has called me to resolve an issue.

AdmirableElephantSeal
to lamoneta2 #1624130

Next time E-Mail Walmart CEO Doug.McMillian@Wal-Mart.Com You will be contacted. Moondogie

Anonymous
#1539297

I've been a customer of both for many years. Amazon was the price leader until recently when Walmart seems to be price matching.

Amazon has the wider selection plus one day delivery of many items since I live in an Amazon Logistics area. Walmart also has their Savings Catcher program where local price differences are refunded. Excluding actual grocery stores - Walmart is where I purchase groceries or immediately needed items.

My purchases on Amazon continue to rise due to a larger selection plus one or two day Prime delivery. Not everyone has Prime but since we stream everything (cut the cord) it offsets the Prime membership cost.

AdmirableElephantSeal
to Kev #1624132

Next time E-Mail Walmart CEO if you have any issues. Doug.McMillian@Wal-Mart.Com You will be contacted. Moondogie

AdmirableElephantSeal
to Kev #1627892

Hey order on line and try to return your purchase. You will pay a restocking charge plus shipping.

Amazon what ever reason you get a mailing label from them and a refund even before the purchase get's back to them.

Who are you kidding. Moondogie

OvalZebu
#1538775

Amazon has gotten so big and made so much money, they no longer care about the very people that made them successful, the customer. Arrogance and pride come before the fall!

AdmirableElephantSeal
to OvalZebu #1624133

Next time E-Mail Walmart CEO As of 2019 I haven't had any issues returning product. Doug.McMillian@Wal-Mart.Com You will be contacted. Moondogie

AdmirableElephantSeal
to OvalZebu #1627893

Hey order on line and try to return your purchase. You will pay a restocking charge plus shipping.

Amazon what ever reason you get a mailing label from them and a refund even before the purchase get's back to them.

Who are you kidding. Moondogie

Anonymous
#1470873

How would you compare Amazon vs Walmart?Previously I would of stated Walmart could not compare with Amazon but Walmart has now made a concerted effort to compete and as a result I believe they have bridged the gap. Amazon has gotten so big and made so much money, they no longer care about the very people that made them successful, the customer.

AdmirableElephantSeal
to Mike #1624135

Next time E-Mail Walmart CEO That might be true wait till you want to return something you have to contact the CEO to get anyone to help. Doug.McMillian@Wal-Mart.Com You will be contacted. Moondogie

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