PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Walmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Walmart

Amazon and Walmart Overview

Total reviews
2371
8298
Company responses
0
1
Issues resolved
34
72

Walmart was first mentioned on PissedConsumer on May 31, 2007 and since then this brand received 8298 reviews. It is 5927 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Amazon customer support team and Walmart customer service.

Amazon and Walmart Consumer Ratings

Rank
42 out of 469 in Auctions and Marketplaces category
53 out of 614 in Supermarkets and Malls category
Customer service
46 in category
No votes
Website
37 in category
No votes
Exchange, Refund and Cancellation Policy
21 in category
No votes

Amazon and Walmart Rating Details

Customer service
1.7 (1000 reviews)
No votes
Reviewer's quote

...Never needed customer service. though. Purchased 5 holiday gifts for a charity to be direct shipped...

Susan

...my last gift card, I already exchange it twice for another Walmart gift card because it does not work, it is a waste of time, and sometimes customer service doesn't even know have to resolve this issue. I will never ask for a Walmart gift card in the future..

PissedConsumer1723762
Website
2.8 (841 reviews)
No votes
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

website are bad, bad attitude by employees..

PissedConsumer1701226
Exchange, Refund and Cancellation Policy
2.3 (835 reviews)
No votes
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

Receipt checkers at exits to Walmart/Sams stores are only harassment to the customer. Some level of mgmt must know that employee pilferage far exceeds any shop lifting. If Walmart were to hire independent store detectives they would stay busy all year long. While supervisors are at doors, no...

Edwin O

Amazon and Walmart Pros and Cons

Pros
  • Product selection
  • Ordering online
  • Ease of checkout
  • Prices
  • Location
  • Convenience
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Customer service
  • Service
  • Management

Amazon and Walmart Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

Amazon and Walmart Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

Amazon and Walmart Latest Reviews

Recent published reviews
1

After about half an hour wasted on asking a simple question, not understood by the robot, switched to several other...

Read all 2371 reviews
2.3

I take atrip to Sunnyside Wamart about 2 times a week (Which in about 40 plus miles round trip from where I live) And I...

Read all 8298 reviews

Amazon and Walmart Products and Services

Most reviewed product and services
  • Amazon Shipping Service (237 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Walmart Customer Care (715 reviews)
  • Walmart Manager (540 reviews)
  • Walmart Cashier (427 reviews)