PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and WalMart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
2.2
WalMart
2.2
Amazon
WalMart

Amazon and WalMart Overview

Total reviews 9503 10511
Company responses 0 1
Issues resolved 84 98

Amazon and WalMart Consumer Ratings

Rank
51 out of 381 in Auctions and Marketplaces category
76 out of 362 in Supermarkets and Malls category
Customer service
43 in category
62 in category
Exchange, Refund and Cancellation Policy
28 in category
50 in category
Website
49 in category
56 in category
Product or Service Quality
33 in category
60 in category

Amazon and WalMart Rating Details

Customer service
1.8 (3006 reviews)
1.6 (3556 reviews)
Reviewer's quote

...the other day I couldnt get access to my account to order,called customer service,no help still cant get into my account,now called corporate office Matt at the switchboard wouldnt even help,the good thing out of this is ,cant buy from Amazon look at all the money Ill be saving,thanks Amazon..

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She brought them to Customer Service and they called up someone from Electronics who then proceeded to tell me they could not sell those that even though they scanned on my phone app and I showed her their scanner said cannot find in system or something to that effect. Ok which I will never...

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Exchange, Refund and Cancellation Policy
2.2 (2471 reviews)
2.2 (2918 reviews)
Reviewer's quote

I was promised a refund for a guitar that I ordered for my daughter and then I received a letter stating that they are refusing to honor that. I am about to have a nervous breakdown regard this. Every employee I speak with tells me a different policy and to call back on a specific date...

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After promising three different times my groceries would be delivered that day, I finally had to cancel my order and ask for a refund. I also canceled my membership..

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Website
2.6 (2438 reviews)
2.3 (3107 reviews)
Reviewer's quote

...they perform this action after a customer review is posted on the website . It is directly evident that this practice has been ongoing and on a large scale for many years without interference. ..

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I needed tires for my car and found a set on the website and called several Walmart locations to see if they were stock. The nearest Walmart with the tires in stock was 30 minutes away and was told by the associate to come in and have them installed. I get there the service technician looks at the...

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Product or Service Quality
2.4 (2376 reviews)
2.1 (2889 reviews)
Reviewer's quote

...Yall are a joke and I would not spend excuse me waste my money on any of yalls product. I have never felt so discriminated against by a company in my entire life. Guess my money isnt good here is all I can conclude at this time..

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While waiting for my prescriptions I tried to go to customer service 3 different times &;;;;;;;;;;;;;;;;;;;;; there was no one there. When she finally came she told me she had to carry a cart back. I finally found a chair...

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Amazon and WalMart Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Convenience
  • Prices
  • Location
  • Price
Cons
  • Poor customer service
  • Lack of customer support
  • Unhelpful customer service
  • Customer service
  • Service
  • Management

Amazon and WalMart Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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Amazon and WalMart Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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Amazon and WalMart Latest Reviews

Recent published reviews
1

I needed to change a phone # NOT able to access my account because no cell at address. offers emails

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1

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5

Good Morning, I have bought several items from Amazon in the past, and I notice today a vacuum "hoover max lifrr Pro pet...

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No votes

Store won't look it up by ime number they should realize that the receipts do get destroyed by water and fire thers and...

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