PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and WalMart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
WalMart

Amazon and WalMart Overview

Total reviews 8384 9673
Company responses 0 1
Issues resolved 70 85

Amazon and WalMart Consumer Ratings

Rank
44 out of 344 in Auctions and Marketplaces category
70 out of 350 in Supermarkets and Malls category
Customer service
43 in category
61 in category
Exchange, Refund and Cancellation Policy
28 in category
48 in category
Website
40 in category
57 in category
Product or Service Quality
29 in category
61 in category

Amazon and WalMart Rating Details

Customer service
1.7 (2653 reviews)
1.6 (3202 reviews)
Reviewer's quote

...A big lack of customer service. I am very, very disappointed of Amazon. It make me losing money and i was always a bad experience to me..

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...A customer service rep (I use the term loosely) tried to blame it on EBT policy but it's never happened when ordering from other stores..

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Exchange, Refund and Cancellation Policy
2.2 (2161 reviews)
2.2 (2628 reviews)
Reviewer's quote

I ordered and cancelled a surfboard August 1, cancellation # 113-287****-898****. Why was this surfboard delivered November 25 and $239. 00 taken out of my account November 23? I have the confirmation # and email I can send you...

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...00 promo code and were sorry that this happened to you but we can't reorder it or undo the cancellation...

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Website
2.6 (2153 reviews)
2.4 (2798 reviews)
Reviewer's quote

...$50 million per year plus a cut of sales, under which Toys "R" Us would be the exclusive supplier of toys and baby products on the service, and the chain's website would redirect to Amazon's Toys &;;;;;;;;;;; Games category. In 2004, Toys "R" Us sued Amazon, claiming that because of a perceived lack of variety in Toys "R" Us stock, Amazon had knowingly allowed third-party sellers to offer items on the service in categories that Toys "R" Us had been granted exclusivity. In...

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Horrible experiences trying to buy the PlayStation 5 that I see happening to thousands of people!! Not only does the website crash when your trying to checkout and at the last step of purchase, they also charge you multiple times and your order does not go through and wont get a refund for up to 2...

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Product or Service Quality
2.4 (2075 reviews)
2.1 (2600 reviews)
Reviewer's quote

I reached out to several customer service, they always asked me my information to fill a form then waited for email or phone call. But I never got any call back and no one replied my emails. I didn't get it, all the gift cards were bought from the grocery store and I redeemed it successfully, why I...

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...The person selling the product fixed most of the problem and the rest of the problem is a misunderstanding of the product..

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Amazon and WalMart Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Convenience
  • Prices
  • Location
  • Price
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Customer service
  • Service
  • Management

Amazon and WalMart Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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Amazon and WalMart Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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Amazon and WalMart Latest Reviews

Recent published reviews
1

I ordered and cancelled a surfboard August 1, cancellation # 113-287****-898****.
Why was this surfboard delivered Novemb...

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3.4

Had Xbox series X on my online order and when i went to check out it was gone! This is not the correct way to due...

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4.4

Had a payment issue and the lead went above and beyond to help

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No votes

Order number 601204****085, items were stolen by the carrier . Look at the picture and it will show only one item was...

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Amazon and WalMart Products and Services

Most reviewed product and services
  • Amazon Shipping Service (569 reviews)
  • Amazon Prime Membership (340 reviews)
  • Amazon Delivery Service (272 reviews)
  • Walmart Manager (548 reviews)
  • Walmart Cashier (434 reviews)
  • Walmart Gift Card (338 reviews)