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Amazon

2.2
?

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  • 26 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1878 TOTAL REVIEWS
Rank
28 out of 319
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    35
  • SUCCESSFUL
    89%
  • AVG CALL DURATION
    03:21
  • ISSUES RESOLVED
    43%
Top Products and Services
2.4
181 reviews
2.6
148 reviews
2.8
144 reviews

Walmart

2.3
?

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  • 63 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 7228 TOTAL REVIEWS
Rank
39 out of 451
in Supermarkets and Malls category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    212
  • SUCCESSFUL
    41%
  • AVG CALL DURATION
    01:14
  • ISSUES RESOLVED
    35%
Top Products and Services
2.4
514 reviews
2.8
494 reviews
3
410 reviews

How would you compare Amazon vs Walmart?

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lamoneta2
#1557556

In my opinion Amazon customer service is 100% better than Walmart. They seem to be professional and really want to resolve issues.

Iv'e had a few issues and they were resolved the same day. Walmart on the other hand it has been over 2 months and no one from the store has called me to resolve an issue.

Anonymous
#1539297

I've been a customer of both for many years. Amazon was the price leader until recently when Walmart seems to be price matching.

Amazon has the wider selection plus one day delivery of many items since I live in an Amazon Logistics area. Walmart also has their Savings Catcher program where local price differences are refunded. Excluding actual grocery stores - Walmart is where I purchase groceries or immediately needed items.

My purchases on Amazon continue to rise due to a larger selection plus one or two day Prime delivery. Not everyone has Prime but since we stream everything (cut the cord) it offsets the Prime membership cost.

OvalZebu
#1538775

Amazon has gotten so big and made so much money, they no longer care about the very people that made them successful, the customer. Arrogance and pride come before the fall!

Anonymous
#1470873

How would you compare Amazon vs Walmart?Previously I would of stated Walmart could not compare with Amazon but Walmart has now made a concerted effort to compete and as a result I believe they have bridged the gap. Amazon has gotten so big and made so much money, they no longer care about the very people that made them successful, the customer.

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