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Ulta

Cosmetics and Personal Care
  • 4 ISSUES RESOLVED
  • 733 TOTAL REVIEWS
  • $38.2K CLAIMED LOSSES
  • $203 AVERAGE LOSS
1.7
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Points program 7
  • In-store shopping 6
  • Price 5
  • Rewards card 4
  • Products 4

Customers don't like

  • Customer service52
  • Ordering online10
  • No estimated date for delivery3
  • Store manager2
  • Rude staff2
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Amazon

E-commerce
  • 25 ISSUES RESOLVED
  • 1690 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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