Amazon vs Ulta

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1150 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service13
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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Ulta

Cosmetics and Toiletries
  • 3 ISSUES RESOLVED
  • 627 TOTAL REVIEWS
  • $34.2K CLAIMED LOSSES
  • $205 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
  • Points program 7
  • In-store shopping 4
  • Price 4
  • Rewards card 4
  • Makeup 3

Customers don't like

  • Customer service37
  • Ordering online14
  • No estimated date for delivery8
  • Poor customer service6
  • Bad customer service5

Products by Ulta

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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