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Amazon

Auctions and Internet Stores
  • 14 ISSUES RESOLVED
  • 1175 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service12
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6
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Ulta

Cosmetics and Toiletries
  • 3 ISSUES RESOLVED
  • 655 TOTAL REVIEWS
  • $34.8K CLAIMED LOSSES
  • $201 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Points program 7
  • Price 5
  • In-store shopping 4
  • Rewards card 4
  • Makeup 4

Customers don't like

  • Customer service34
  • Ordering online12
  • Poor customer service7
  • No estimated date for delivery6
  • Bad customer service5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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