PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Toys R Us and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Toys R Us
Amazon

Toys R Us and Amazon Overview

Total reviews
401
2497
Company responses
0
0
Issues resolved
2
37

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2497 reviews. It is 2096 reviews more than Toys R Us received since Nov 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Toys R Us customer support team and Amazon customer service.

Toys R Us and Amazon Consumer Ratings

Rank
40 out of 312 in Kids' Stores category
35 out of 430 in Auctions and Marketplaces category
Customer service
41 in category
36 in category
Website
36 in category
30 in category
Discounts and Special Offers
28 in category
24 in category

Toys R Us and Amazon Rating Details

Customer service
1.2 (131 reviews)
1.7 (1060 reviews)
Reviewer's quote

...No wonder they are closing the doors the customer service sucks with these people. Serves them right..

Steve K

...I have called customer service with no result. One guy in Seattle was just nasty. Said only the authorized user can restore my account...

Shonna
Website
2.1 (93 reviews)
2.7 (883 reviews)
Reviewer's quote

Placed an online order 5 days prior to xmas and website said "pickup today" order never arrived, no email letting us know went in store they said stock came from warehouse shuld be in tommorow. Called store still no stock, called around to see if another store had the item rep told us no more. Went...

PissedConsumer1156300

...DO NOT HAVE A AMAZON ACCOUNT WITH YOUR PAYMENT OPTIONS LISTED ON IT Amazon's website is apparently open to hackers..

Gary N
Discounts and Special Offers
1.9 (93 reviews)
2.4 (741 reviews)
Reviewer's quote

I purchased dinosaur toy in toyRus located in Norwalk CT, but toy dosnt work, the store is go out of business and they do not accept returns/exchange.I need help!

Ethan

I found out a sibling wanted a special gift for Christmas 2019 and instead of going out to get the gift on the 22nd, I believed AMAZON'S GUARANTEED DELIVERY BY CHRISTMAS. I did not receive my package Christmas, in fact, I still have not received the package. AMAZON'S resolution to this problem was...

PissedConsumer1744777

Toys R Us and Amazon Pros and Cons

Pros
  • Price
  • Easy online shopping
  • Way you screwed my money up
  • Product selection
  • Ease of checkout
  • Ordering online
Cons
  • Customer service
  • Incompetent representative
  • Being cheated on refund amount
  • Poor customer service
  • Customer service
  • No manager follow up

Toys R Us and Amazon Most Positive Reviews

Top rated reviews
4.8

I MUST SAY TOY R US IN LITHONIA GEORGIA.....has a team of outstanding workers.... the sale associate Trelisha gave 110%...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Toys R Us and Amazon Most Critical Reviews

Lowest rated reviews
1

I ordered a Wii game online for in store pick up using my paypal account to pay for item. I received confirmation...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Toys R Us and Amazon Latest Reviews

Recent published reviews

I recently ordered items online and several days later I received notice some were on backorder. I received a partial...

Read all 401 reviews
1

Amazon let someone take over my account, change my user name and password. When I reported it they canceled my account....

Read all 2497 reviews

Toys R Us and Amazon Products and Services

Most reviewed product and services
  • Toys R Us Customer Care (68 reviews)
  • Toys R Us Manager (36 reviews)
  • Toys R Us Shipping Service (33 reviews)
  • Amazon Shipping Service (254 reviews)
  • Amazon Customer Care (225 reviews)
  • Amazon Account (225 reviews)