PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Toys R Us and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Toys R Us
Amazon

Toys R Us and Amazon Overview

Total reviews 401 7516
Company responses 0 0
Issues resolved 2 66

Toys R Us and Amazon Consumer Ratings

Rank
46 out of 278 in Kids' Stores category
44 out of 318 in Auctions and Marketplaces category
Customer service
51 in category
42 in category
Website
37 in category
39 in category
Exchange, Refund and Cancellation Policy
32 in category
27 in category
Price Affordability
43 in category
36 in category

Toys R Us and Amazon Rating Details

Customer service
1.2 (131 reviews)
1.7 (2402 reviews)
Reviewer's quote

...No wonder they are closing the doors the customer service sucks with these people. Serves them right..

Read full review

The fifth time I called their international customer service number, and was on hold for 2 hours and 7 minutes before I ran out of money on my cell phone account. And they are supposed to be the best? What a joke. Now they interrupt my internet with pop-ups that defy my adblocker, and I can't login...

Read full review
Website
2.1 (93 reviews)
2.6 (1952 reviews)
Reviewer's quote

Placed an online order 5 days prior to xmas and website said "pickup today" order never arrived, no email letting us know went in store they said stock came from warehouse shuld be in tommorow. Called store still no stock, called around to see if another store had the item rep told us no more. Went...

Read full review

I returned it and after two weeks I had not received my refund, I contacted Amazon, and they refused to return my money, they gave me credit on the website, I tried to buy a Visa gift card with "credit" and they don't let you use it. I want my money back, I am being coerced into consuming products...

Read full review
Exchange, Refund and Cancellation Policy
1.6 (87 reviews)
2.2 (1952 reviews)
Reviewer's quote

I purchased dinosaur toy in toyRus located in Norwalk CT, but toy dosnt work, the store is go out of business and they do not accept returns/exchange.I need help!

Read full review

...We would like help in getting this matter fairly resolved which is either they transfer our purchased items to our new account, or they totally refund the price of all the movies and TV shows purchased by us, in full! Thank you!..

Read full review
Price Affordability
2.3 (87 reviews)
2.8 (1776 reviews)
Reviewer's quote

The assistant manager told me she couldn't check the price because the item could have been on sale in the last 30 days. I had the UPC code but was told the assistant manager would have to look back over the past months sale flyers to check the price? Really? Don't you have computers to check the...

Read full review

...Even i bought 300 rs less than Amazon price. Totally unexpected service from Amazon. It was hurting me very much...

Read full review

Toys R Us and Amazon Pros and Cons

Pros
  • Price
  • Easy online shopping
  • Way you screwed my money up
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
Cons
  • Customer service
  • Incompetent representative
  • Being cheated on refund amount
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up

Toys R Us and Amazon Most Positive Reviews

Top rated reviews
4.8

I MUST SAY TOY R US IN LITHONIA GEORGIA.....has a team of outstanding workers.... the sale associate Trelisha gave 110%...

Read full review
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Read full review
4.7

Ive been buying from toys r us for years now. Through the year i buy gifts for christmas and birthdays then its easier...

Read full review
5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

Read full review

Toys R Us and Amazon Most Critical Reviews

Lowest rated reviews
1

I ordered a Wii game online for in store pick up using my paypal account to pay for item. I received confirmation...

Read full review
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Read full review
1

THE WORST EXPERIENCE EVER!!! Ordered a Zachary Mobile online (63.78) in a registry on 10/10. Item shipped 10/12. My...

Read full review
1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

Read full review

Toys R Us and Amazon Latest Reviews

Recent published reviews
No votes

I recently ordered items online and several days later I received notice some were on backorder. I received a partial...

Read full review
No votes

I don't use amazon video from WA , Why are you have my debit card # to took my money ?

Read full review
2

I purchased this product and let me just say I was missing half of the parts. Not enough to make this product usable at...

Read full review
No votes

I have placed orders thru amazon but have received what I ordered. Today I received a bike seat cover that I know...

Read full review

Toys R Us and Amazon Products and Services

Most reviewed product and services
  • Toys R Us Customer Care (68 reviews)
  • Toys R Us Manager (36 reviews)
  • Toys R Us Shipping Service (33 reviews)
  • Amazon Shipping Service (531 reviews)
  • Amazon Customer Care (431 reviews)
  • Amazon Account (374 reviews)