Amazon vs Toys R Us

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1151 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service14
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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Toys R Us

Kids' Stores
  • 1 ISSUES RESOLVED
  • 334 TOTAL REVIEWS
  • $19.7K CLAIMED LOSSES
  • $186 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Easy online shopping 4
  • Price 3
  • User friendly website 2
  • Way you screwed my money up 2
  • Variety of products 2

Customers don't like

  • Customer service20
  • Incompetent representative12
  • Being cheated on refund amount7
  • Bad customer service5
  • Never received item5

Products by Toys R Us

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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