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Touch Of Modern

2.0
?

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  • 7 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 383 TOTAL REVIEWS
Rank
262 out of 2072
in Footwear and Clothing category
Rating Details
Customer service
Website
Delivery Service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    194
  • SUCCESSFUL
    93%
  • AVG CALL DURATION
    01:41
  • ISSUES RESOLVED
    0%
Top Products and Services
2.2
82 reviews
2.1
25 reviews
1.8
21 reviews

Amazon

2.2
?

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  • 26 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1883 TOTAL REVIEWS
Rank
28 out of 319
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Delivery Service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    35
  • SUCCESSFUL
    89%
  • AVG CALL DURATION
    03:21
  • ISSUES RESOLVED
    43%
Top Products and Services
2.4
181 reviews
2.6
148 reviews
2.8
144 reviews

How would you compare Touch Of Modern vs Amazon?

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Anonymous
#1586542

Often you can find everything on Amazon that is sold other places. Rule of thumb is that their Cusomer Service can’t be beat where Touch of Modern uses Robots that just parrot the same senseless responces over and over.

Amazon gives you access via phone and dose not close for the weekend or hide behind bots. Where they both fall short is when you are buying from an outside vendor both try to get out of bad merchant behavior- sending empty boxes, sending damaged goods etc. By using PayPal you can protect yourself as they don’t put up with this kind of behavior. Touch of Modern won’t fight PayPal when you have pictures and you are timely.

If you use Amazon Credit with an outside vendor they can hagel you, so I don’t even look for merchandise that is not sold by Amazon and have prime. Touch of Modern has short run merchandise that is slow to arrive but very unique.

I don’t think the things I purches there could be found anywere else but I just recieved what was shurley sent allready broken beyond repair and after almost a week they have not sent me a shipping lable. This would not happen with Amazon and the vendor would probably get pulled off their shelfs.

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