PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Touch Of Modern as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Touch Of Modern

Amazon and Touch Of Modern Overview

Total reviews 7478 795
Company responses 0 0
Issues resolved 66 7

Amazon and Touch Of Modern Consumer Ratings

Rank
44 out of 318 in Auctions and Marketplaces category
449 out of 3121 in E-commerce category
Customer service
43 in category
291 in category
Delivery Service
35 in category
316 in category
Exchange, Refund and Cancellation Policy
28 in category
266 in category
Website
39 in category
311 in category

Amazon and Touch Of Modern Rating Details

Customer service
1.7 (2393 reviews)
1.5 (344 reviews)
Reviewer's quote

...We contacted customer service, who immediately sent out another one that works perfectly. Unfortunately, the address for the gift, review@airchoice. com, is not working..

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...They take a minimum of 48-72hrs for customer service to even get back through email ONLY. Ive been underwhelmed by their products before. Thought I would give them 1 more chance..

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Delivery Service
2.2 (1970 reviews)
1.7 (294 reviews)
Reviewer's quote

...itself by meeting its scheduled dates and that is not being met, even taking for granted the benefit of the time required by the pandemic situation, the delivery service is not met. This causing loss of my time in the subscription and losing the confidence and security of receiving what is ordered. My request is that my...

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I have been in email contact with TOM bc when call customer service number they provide recording stating they no longer accept customer phone calls. The customer service emails are insufficient and feel like circle talk. Their emails appear rote and offer no support or resolution to track package...

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Exchange, Refund and Cancellation Policy
2.2 (1947 reviews)
1.6 (292 reviews)
Reviewer's quote

...We would like help in getting this matter fairly resolved which is either they transfer our purchased items to our new account, or they totally refund the price of all the movies and TV shows purchased by us, in full! Thank you!..

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This when on for a week and once I figured out that I was receiving the run around I immediately asked for a refund, this is the point they stopped all communication with me. Today I decided to call the customer service number and a recording stating they no longer perform customer support via...

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Website
2.6 (1948 reviews)
2.6 (315 reviews)
Reviewer's quote

I returned it and after two weeks I had not received my refund, I contacted Amazon, and they refused to return my money, they gave me credit on the website, I tried to buy a Visa gift card with "credit" and they don't let you use it. I want my money back, I am being coerced into consuming products...

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I was charged for two pair of SNKR shoes through the ToM website. Unfortunately I did not receive my full order to reflect the amount charged to my account. I only re pieced one pair, and they have yet to credit me or contact me about the status of the order..

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Amazon and Touch Of Modern Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • Product selection
  • Modern design
  • Interesting products
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Customer service
  • There is no customer service
  • Slow delivery

Amazon and Touch Of Modern Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I read all the on-line reviews moments after pressing the 'complete order' button and figured 'Oh Well, that's $xx.xx do...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

I saw a product that was cruel to animals. It was jellyfish sold encased with no way to change the water or feed them....

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Amazon and Touch Of Modern Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Ordered a product over $100 on Touch of Modern on September 28th. It is now Nov 14th and still have not received the...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

Touch of modern has a Customer Service phone # and e-mail address that are useless. Sending messages gets you no...

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Amazon and Touch Of Modern Latest Reviews

Recent published reviews
No votes

Yet I have not received my refund yet but here it shows that the refund was given to me..

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No votes

Received a skull necklace order a lion head

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1

Fraud amazon seller looted my money.

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1

SkyFliHD Drone shipped without charging cable effectively rendering a useless piece of plastic. They take a minimum of...

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Amazon and Touch Of Modern Products and Services

Most reviewed product and services
  • Amazon Shipping Service (531 reviews)
  • Amazon Customer Care (430 reviews)
  • Amazon Account (373 reviews)
  • Touch Of Modern Shipping Service (171 reviews)
  • Touch Of Modern Customer Care (97 reviews)
  • Touch Of Modern Website (37 reviews)