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Amazon

2.2
?

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  • 29 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2124 TOTAL REVIEWS
Rank
39 out of 454
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Delivery Service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    95
  • SUCCESSFUL
    80%
  • AVG CALL DURATION
    05:20
  • ISSUES RESOLVED
    27%
Top Products and Services
2.8
205 reviews
2.4
198 reviews
2.5
192 reviews

Touch Of Modern

2.0
?

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  • 7 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 524 TOTAL REVIEWS
Rank
321 out of 4482
in E-commerce category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Delivery Service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    743
  • SUCCESSFUL
    64%
  • AVG CALL DURATION
    02:01
  • ISSUES RESOLVED
    5%
Top Products and Services
2.2
141 reviews
2.3
74 reviews
1.7
29 reviews

How would you compare Amazon vs Touch Of Modern?

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Anonymous
#1586542

Often you can find everything on Amazon that is sold other places. Rule of thumb is that their Cusomer Service can’t be beat where Touch of Modern uses Robots that just parrot the same senseless responces over and over.

Amazon gives you access via phone and dose not close for the weekend or hide behind bots. Where they both fall short is when you are buying from an outside vendor both try to get out of bad merchant behavior- sending empty boxes, sending damaged goods etc. By using PayPal you can protect yourself as they don’t put up with this kind of behavior. Touch of Modern won’t fight PayPal when you have pictures and you are timely.

If you use Amazon Credit with an outside vendor they can hagel you, so I don’t even look for merchandise that is not sold by Amazon and have prime. Touch of Modern has short run merchandise that is slow to arrive but very unique.

I don’t think the things I purches there could be found anywere else but I just recieved what was shurley sent allready broken beyond repair and after almost a week they have not sent me a shipping lable. This would not happen with Amazon and the vendor would probably get pulled off their shelfs.

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