PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Tophatter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Tophatter

Amazon and Tophatter Overview

Total reviews
2393
3719
Company responses
0
0
Issues resolved
34
14

Tophatter was first mentioned on PissedConsumer on Oct 1, 2014 and since then this brand received 3719 reviews. It is 1326 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amazon customer support team than with Tophatter customer service.

Amazon and Tophatter Consumer Ratings

Rank
42 out of 475 in Auctions and Marketplaces category
45 out of 475 in Auctions and Marketplaces category
Customer service
43 in category
47 in category
Website
37 in category
41 in category
Exchange, Refund and Cancellation Policy
20 in category
31 in category

According to consumer ratings and reviews, Amazon ranks 3 points higher in the Auctions and Marketplaces category than Tophatter. People gave Amazon 1.7 stars for Customer service criterion in Auctions and Marketplaces category and it is 134 points higher than the worst rated brand in this category. At the same time, Tophatter was rated 1.6 stars for Customer service criterion in this category and it is 130 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Amazon has a higher rating than Tophatter. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Amazon 2.3 stars and it is 89% greater than other in category. Tophatter however was rated 1.9 stars and it is 82% greater than other in category.

Amazon and Tophatter Rating Details

Customer service
1.7 (1007 reviews)
1.6 (1619 reviews)
Reviewer's quote

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167

They fail the customer in everyway possible..

Dennette
Website
2.8 (844 reviews)
2.6 (1520 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

...They also gave me a bogus tracking number and sent me a hacked USPS website showing tracking and delivered. I want a full refund plus compensation..

Henry L
Exchange, Refund and Cancellation Policy
2.3 (840 reviews)
1.9 (1507 reviews)
Reviewer's quote

I paid for a new compost bin from Amazon. Inside a new good condition box was a completely smashed box with a damaged bin and a partial return label still attached. Amazon agreed to replace the product and assured me that I would not have to be home for it to be picked up. UPS refuses to pick up...

Catelyn

Shipping really suck not a good shopping app

PissedConsumer1728136

Amazon and Tophatter Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Most of their products
  • Some products and sellers are legit
  • Bidding
  • Variety
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Customer service
  • Dont answer emails regarding issues
  • This company does not live up to what say that will do

Amazon and Tophatter Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

I received one item, second item has not arrived. My finger by accident tapped on an item now they are trying to masks...

Amazon and Tophatter Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1


CONSUMERS PLEASE BEWARE OF THIS COMPANY, THEY ARE THIEVES, LIARS AND BOGUS ABOUT EVERYTHING THEY DO!!!


Well Mr. Ed,
...

Amazon and Tophatter Latest Reviews

Recent published reviews
3

enough said in details already left here.

Read all 2393 reviews
3.8

My dash cam I got through Tophatter claims it was delivered to my house yesterday, however it did not make it to my...

Read all 3719 reviews

Amazon and Tophatter Products and Services

Most reviewed product and services
  • Amazon Shipping Service (242 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (214 reviews)
  • Tophatter Shipping Service (860 reviews)
  • Tophatter Customer Care (286 reviews)
  • Tophatter Account (222 reviews)