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Amazon

E-commerce
  • 25 ISSUES RESOLVED
  • 1717 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Apathy5
  • Negative feedback not excepted4
  • Delivery hassles4
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Tophatter

Auctions and Marketplaces
Has verified representatives
  • 7 ISSUES RESOLVED
  • 2474 TOTAL REVIEWS
  • $520K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Some products and sellers are legit 9
  • Bidding 7
  • I got some pretty jewelry from some sellers at a good price 6
  • Wide variety of products 5
  • Variety 5

Customers don't like

  • Customer service11
  • This company does not live up to what say that will do5
  • Paying for something and not receiving it5
  • Item not as described5
  • Dont answer emails regarding issues5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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1sharprn
Sacramento, California, United States #1332044

Who came up with the statistics in these comparisons? They seriously need to consider rehab

1sharprn
Sacramento, California, United States #1332043

You can't even compare the 2. The fact they have the same score makes me question who reviewed, obviously they love the President.

Amazon is legit and stands behind everything and every transaction.

You can reach a PERSON 24-7. I have never had a problem with Amazon. In fact before paying Tophatter, I check Amazon first.

Both for quality and price. That practice was a little late coming however.

It shyster vs straight up

Anonymous
Massapequa, New York, United States #1330148

I would shop with Amazon before Tophatter's any time!

Anonymous
#1318192

tophatter zero. amazon ten!

Anonymous
#1306046

I will take Amazon over Tophatter any day of the week. Tophatter sells the same merchandise that you can get for less on Wish.com.

Also Tophatter seems devious, I never received the merchandise I won and the tracking number says it was sent my mail and it was left with someone- My mail goes into a locked box in the neiborhood only the postman and myself have a key. Never ever have I had a problem with Amazon EVER