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Amazon

Auctions and Internet Stores
  • 19 ISSUES RESOLVED
  • 1452 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 18
  • Most of their products 9
  • Ease of checkout 8
  • Ordering online 7
  • Ease of purchasing 7

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Negative feedback not excepted4
  • Apathy4
  • Poor shipping3
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The Honest Company

Cosmetics and Toiletries
  • 0 ISSUES RESOLVED
  • 139 TOTAL REVIEWS
  • $2K CLAIMED LOSSES
  • $94 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product quality 4
  • Customer service 4
  • Website layout 3
  • Organic products idea 2
  • Some of the products 1

Customers don't like

  • Automatic enrollment4
  • Cancellation requests ignored3
  • Overpriced product2
  • Business practices2
  • Automatic enrollment with bundle2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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