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Amazon

E-commerce
  • 23 ISSUES RESOLVED
  • 1656 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 18
  • Most of their products 9
  • Ordering online 8
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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The Body Shop

Cosmetics and Personal Care
  • 1 ISSUES RESOLVED
  • 106 TOTAL REVIEWS
  • $2.1K CLAIMED LOSSES
  • $70 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product quality 5
  • Tea tree line 3
  • Products 1

Customers don't like

  • Website or customer service6
  • Customer service6
  • No one available-ever3
  • Dissatisfied respect customers money3
  • Did not receive products2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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