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Amazon

Auctions and Internet Stores
  • 14 ISSUES RESOLVED
  • 1179 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 15
  • Ease of checkout 6
  • Ease of purchasing 6
  • Most of their products 6
  • Ordering online 5

Customers don't like

  • Poor customer service18
  • Customer service12
  • Attitude7
  • No manager follow up6
  • Poor shipping5
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The Body Shop

Cosmetics and Toiletries
  • 0 ISSUES RESOLVED
  • 51 TOTAL REVIEWS
  • $655 CLAIMED LOSSES
  • $60 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product quality 2
  • Tea tree line 1

Customers don't like

  • Website or customer service2
  • Lack of ethics2
  • Unsatisfied should respect customers money donot fool them1
  • Website order process and customer service1
  • Web site and customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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