PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Stoneberry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Stoneberry

Amazon and Stoneberry Overview

Total reviews
2376
344
Company responses
0
0
Issues resolved
34
2

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2376 reviews. It is 2032 reviews more than Stoneberry received since Dec 20, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Amazon customer support team and Stoneberry customer service.

Amazon and Stoneberry Consumer Ratings

Rank
42 out of 469 in Auctions and Marketplaces category
298 out of 4568 in E-commerce category
Customer service
47 in category
No votes
Website
38 in category
No votes
Exchange, Refund and Cancellation Policy
21 in category
No votes

Amazon and Stoneberry Rating Details

Customer service
1.7 (1002 reviews)
No votes
Reviewer's quote

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167

It was NASTY!!!! I contacted customer service and the person I spoke with was not apologetic at all. Was told that I could return it and they would send another one out but I would not get it before the holiday or keep it at a discount price. I told her they could pick it up, and asked when and who...

Dedra A
Website
2.8 (842 reviews)
No votes
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

com website to retrieve the shipping information, but the system didnt have any order history. I called to ask about when and how the tv would be shipped and was told the rep went ahead and tried to charge my bank the whole $317 instead of appling my credit. The bank refused payment as i only had...

PissedConsumer1552053
Exchange, Refund and Cancellation Policy
2.3 (836 reviews)
No votes
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

We ordered 2 items. One called a heavy duty extra large dog crate. It is flimsy and won't stay up. It is NOT extra large. The second one was a 2-piece bathroom set that came out amid several bits of loose carpet material. Thinking it was just poor packing procedures we put it down. It is very small...

PissedConsumer1543600

Amazon and Stoneberry Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Ordering online
  • Website presents well
  • Some good items
  • I like the company
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Customer service
  • Any thing about stoneberry
  • Terrible customer service

Amazon and Stoneberry Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

I never have a problem with stoneberry I love this website I just order a pair of asics shoes and they are shipping it...

Amazon and Stoneberry Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

I placed an order for an elderly gentleman for a cat tower. 15 minutes later the cat fell and broke his neck. He died...

Amazon and Stoneberry Latest Reviews

Recent published reviews
1

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue.
B) redi...

Read all 2376 reviews

I called last week and was treated horribly by one of your supervisors I've been with Stone berry a really long time...

Read all 344 reviews

Amazon and Stoneberry Products and Services

Most reviewed product and services
  • Amazon Shipping Service (237 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Stoneberry Customer Care (59 reviews)
  • Stoneberry Shipping Service (32 reviews)
  • Stoneberry Account (28 reviews)