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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1376 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Most of their products 8
  • Ordering online 7
  • Ease of purchasing 7
  • Ease of checkout 7

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Negative feedback not excepted4
  • Apathy4
  • Poor shipping3
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Staples

Supermarkets and Malls
  • 3 ISSUES RESOLVED
  • 738 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $634 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Helpful manager 3
  • Friendliness of the cashiers 3
  • Customer service reps 3
  • Selection and products 2
  • Manager tried to be helpful 2

Customers don't like

  • Poor customer service5
  • Unable to provide adequate solution with their mistakes3
  • Misrepresentations in listing3
  • Incompetence that cost me money3
  • Incompetence of staff3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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