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Amazon

E-commerce
  • 25 ISSUES RESOLVED
  • 1719 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Apathy5
  • Negative feedback not excepted4
  • Delivery hassles4
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Snapfish

Professional Services
  • 2 ISSUES RESOLVED
  • 212 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Old classic site your pictures were never lost on old site 9
  • Old site much better 6
  • Classic snapfish 5
  • Old site and services 3
  • Prior website 2

Customers don't like

  • Customer service11
  • Very poor hard to contact5
  • As per complaint5
  • Website is difficult to use4
  • Refund refused2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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