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Amazon

Auctions and Internet Stores
  • 18 ISSUES RESOLVED
  • 1403 TOTAL REVIEWS
  • $730K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Most of their products 8
  • Ordering online 7
  • Ease of purchasing 7
  • Ease of checkout 7

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Negative feedback not excepted4
  • Apathy4
  • Poor shipping3
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Sirius Xm Radio

Telecommunications
  • 5 ISSUES RESOLVED
  • 935 TOTAL REVIEWS
  • $56K CLAIMED LOSSES
  • $218 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Radio service 8
  • Good sound 8
  • Service itself was good 6
  • No commercials 5
  • Escape 5

Customers don't like

  • Horrible customer service11
  • Hassle of service cancellation5
  • Unauthorized charge4
  • Cancellation of channel 754
  • Sound quality3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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