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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1351 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Apathy4
  • Negative feedback not excepted4
  • Poor shipping3
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Sirius Xm Radio

Telecommunications
  • 5 ISSUES RESOLVED
  • 913 TOTAL REVIEWS
  • $53.8K CLAIMED LOSSES
  • $216 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Good sound 8
  • Radio service 8
  • Service itself was good 6
  • Escape 5
  • No commercials 5

Customers don't like

  • Horrible customer service10
  • Hassle of service cancellation5
  • Cancellation of channel 754
  • Unauthorized charge4
  • Customer service rep and lack of integrity by company3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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