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Amazon

E-commerce
  • 25 ISSUES RESOLVED
  • 1689 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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Sirius Xm Radio

Telecommunications
  • 5 ISSUES RESOLVED
  • 999 TOTAL REVIEWS
  • $58.4K CLAIMED LOSSES
  • $216 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Radio service 9
  • Good sound 8
  • Service itself was good 6
  • No commercials 6
  • Great selection and sound quality 5

Customers don't like

  • Horrible customer service44
  • Hassle of service cancellation5
  • Unauthorized charge4
  • Sound quality4
  • Poor sound quality4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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