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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1351 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Apathy4
  • Negative feedback not excepted4
  • Poor shipping3
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Shutterfly

Auctions and Internet Stores
  • 1 ISSUES RESOLVED
  • 225 TOTAL REVIEWS
  • $34.3K CLAIMED LOSSES
  • $470 AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Ease of use 3
  • Convenience of photo organization 3
  • Promos and diverse selection 2
  • User friendly website 2
  • Rearranging of photos on share site easier 2

Customers don't like

  • Customer service9
  • Blaming others3
  • Poor quality product2
  • Unresponsive customer service2
  • Shipping policy2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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