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Amazon

Auctions and Internet Stores
  • 14 ISSUES RESOLVED
  • 1232 TOTAL REVIEWS
  • $620K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 18
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service15
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6
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Shutterfly

Auctions and Internet Stores
  • 1 ISSUES RESOLVED
  • 195 TOTAL REVIEWS
  • $33.4K CLAIMED LOSSES
  • $492 AVERAGE LOSS
2.0
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Ease of use 3
  • Convenience of photo organization 3
  • Old shutterfly website 2
  • Rearranging of photos on share site easier 2
  • Promos and diverse selection 2

Customers don't like

  • Customer service22
  • Shipping policy7
  • Delivery status6
  • Liers that promised results but gave us nothing5
  • Website3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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