PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shoebuy and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shoebuy
Amazon

Shoebuy and Amazon Overview

Total reviews
88
7499
Company responses
0
0
Issues resolved
0
61

Shoebuy and Amazon Consumer Ratings

Rank
550 out of 2060 in Footwear and Clothing category
42 out of 313 in Auctions and Marketplaces category
Customer service
478 in category
41 in category
Exchange, Refund and Cancellation Policy
463 in category
28 in category
Website
385 in category
36 in category
Advertised vs Delivered
353 in category
26 in category

Shoebuy and Amazon Rating Details

Customer service
1.1 (36 reviews)
1.7 (2311 reviews)
Reviewer's quote

Have contacted customer service a number of times just to be told that I'll receive a call back from them soon. Super shady - wish I had just ordered the shoes from Amazon. Not to mention that the payment on my debit card seemingly processed immediately, was withdrawn, and processed again properly...

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...If you wish to cancel this order, click here" However, when I tried to cancel, the page said I had to contact customer service. So I did. And I spent 25 minutes in chat session with a rep who did nothing but lie and give me the runaround...

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Exchange, Refund and Cancellation Policy
1.1 (32 reviews)
2.2 (1871 reviews)
Reviewer's quote

I called them the SAME DAY I received them to say I was sent the wrong size and needed to exchange the size. They informed me that the size they sent was the ONLY size they had so I could return it but I'd have to pay a restocking fee $6. 95! I was angry they wanted to charge me for their mistake...

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...It's been weeks now and haven't gotten my refund..

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Website
2.2 (27 reviews)
2.6 (1894 reviews)
Reviewer's quote

...When I purchased them, the website claims it is so easy to return with free shipping, but you have to dig a few levels down to where they finally tell you that they charge you a "restocking fee" of $6. 95. So, free return shipping really is not free...

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sir, we are from India and this is third time we have ordered mobile phones in your website, first blackberry z3 got delivered and mobile ring not working, asked customer service and returned, second Samsung m 20 same problem total phone fault, returned, now third time order techno spark 5 and...

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Advertised vs Delivered
1.5 (20 reviews)
2.2 (1648 reviews)
Reviewer's quote

...Meanwhile, the customer loses interest they could have made on that purchase price by keeping it in their own account, not to mention the inconvenience and waste of time the customer spends waiting on shoes that are never going to be delivered..

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I had four packages that should have been delivered to my home today. I received an "attempted delivery at 10:34 am" notice stating that my packages were too big to fit. As we were right here watching when the postal carrier stopped at the mailbox (at 12:30), we knew she could have handed them off...

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Shoebuy and Amazon Pros and Cons

Pros
  • Great selection
  • Agent on the phone was nice
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
Cons
  • Return policy
  • Horrible customer service
  • Failure to notify customers of the new restocking fee
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up

Shoebuy and Amazon Most Positive Reviews

Top rated reviews
4.3

I have been buying shoes from shoebuy.com for years, they always had free returns. On August first they QUIETLY changed...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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3.8

I ordered a pair of New Balance shoes that apparently came directly from the manufacturer. I went 5 days over the 60...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Shoebuy and Amazon Most Critical Reviews

Lowest rated reviews
1

In late Nov 2014 I ordered a pair of men's bedford brown leather
winter boots. When rec'd the boots were both for the th...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I ordered shoes early December 2014 using a $50 off $100, I got the shoes and they didn't fit so I sent them back to exc...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Shoebuy and Amazon Latest Reviews

Recent published reviews
No votes

destroy my faith in buying on internet , never again.12 days after order tracking still says "lablel made". check with...

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No votes

Sir I am parched shoes on 28 jun 2020 size miss mach hone k kardh vapas keya but aaj tak amount refoun nhi huaa please a...

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1.3

Ordered work shoes from Overstock, with Shoebuy as the third party seller. They are now many days late from their...

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No votes

I spoke with someone from amazon he was very smug, I told him that my credit card was being charge every month 40.00...

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Shoebuy and Amazon Products and Services

Most reviewed product and services
  • Shoebuy Shipping Service (15 reviews)
  • Shoebuy Customer Care (7 reviews)
  • Amazon Shipping Service (522 reviews)
  • Amazon Customer Care (394 reviews)
  • Amazon Account (368 reviews)