PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
1.7
Amazon
3.0
Sears
Amazon

Sears and Amazon Overview

Total reviews 7580 76041
Company responses 844 0
Issues resolved 56 863

Sears and Amazon Consumer Ratings

Rank
192 out of 533 in Supermarkets and Malls category
33 out of 677 in Auctions and Marketplaces category
Customer service
177 in category
37 in category
Product or Service Quality
171 in category
29 in category
Exchange, Refund and Cancellation Policy
176 in category
28 in category
Website
170 in category
40 in category

Sears and Amazon Rating Details

Customer service
1.2
(2419 reviews)
2.6
(24780 reviews)
Reviewer's quote

...This is the worst customer service ever!..

Read full review

...Hire more People for customer service..

Read full review
Product or Service Quality
1.5
(1947 reviews)
3.1
(20427 reviews)
Reviewer's quote

I called sears and reported this and they scheduled a service visit two days later. We stayed home all day and I received a text stating that the were hear with a picture of our house from summer time with flowers in full bloom obviously not a real visit as this is still March. Also I have a door...

Read full review

Refund not received and customer service was very helpful and solve this problem as factory received the item but did not send refund ..

Read full review
Exchange, Refund and Cancellation Policy
1.3
(1888 reviews)
2.9
(21127 reviews)
Reviewer's quote

...)and that's it they have my money I have no parts can't contact them its all AI automated *** no parts no refund, signed, Bent Over. Your contact #didn't go through..

Read full review

Horrible! The item was not delivered, and I'm still waiting for the refund. They failed to get in touch with the driver who most likely stole my item and simply stated that it was delivered when no picture was provided and nothing was delivered..

Read full review
Website
1.7
(1865 reviews)
3.2
(20545 reviews)
Reviewer's quote

...on website regular price over $230 and selling price was$132 so nicely i been ripped off. please work out with my issues otherwise i will take appropriate legal action and i mean it..

Read full review

...The website refuses to allow a return label to be printed and insists I take it to a UPS store. The closest one is 90 miles away. I contacted customer service...

Read full review

Sears and Amazon Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Back when they knew how to take care of their customers
  • Convenience
  • Fast delivery
  • Convenient
Cons
  • Poor customer service
  • Delivery experience
  • Service
  • Poor customer service
  • Customer service
  • No customer service

Sears and Amazon Most Positive Reviews

Top rated reviews
5

Dear Review #141****:
With the filing of bankruptcy for Sears, the cleanup process is lengthy and has brought about signi...

Read full review
5

They took time too listen and help me understand I ordered the wrong remote for my fire tv thank you so much. And they...

Read full review
5

went to sears toda to buy just two pants thats it.
i was stuck at register for half a freakin hour cus the check out p...

Read full review
5

No complaints. Never had an issue or problem. All good. Not sure why I continue to receive this message.
Signed
Satisfied...

Read full review

Sears and Amazon Most Critical Reviews

Lowest rated reviews
1

being a Sears customer for over 50 years and refraining thousands of customers to Sears for products and service now the...

Read full review
1

My account has been locked for six days and someone sends me a code to unlock my account and when I do it my account is...

Read full review
1

Our refrigerator of 18mos stopped working on wed 5/29/18. when we called sears service they informed us that it would be...

Read full review
1

I still have not heard anything from Amazon as to why my gift card was not authorized to use. The person I spoke to...

Read full review

Sears and Amazon Latest Reviews

Recent published reviews
No votes

My washer started leaking water at the end of January this year and to date still hasn't been repaired even though 2 or...

Read full review
No votes

Transferred between several agents. One lady tried to find someone in the correct department. I waited several minutes...

Read full review
No votes

I needed to speak to a person about my washing machine and I cannot talk to a person only a recording. I have called...

Read full review
No votes

I'm just asking hi my name is Shameaka Parker. I was asking a question about a cancellation on the product. It was a...

Read full review