PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
Amazon

Sears and Amazon Overview

Total reviews 6504 7768
Company responses 870 0
Issues resolved 42 67

Sears and Amazon Consumer Ratings

Rank
85 out of 344 in Supermarkets and Malls category
43 out of 324 in Auctions and Marketplaces category
Customer service
84 in category
41 in category
Product or Service Quality
80 in category
30 in category
Exchange, Refund and Cancellation Policy
77 in category
27 in category
Website
75 in category
38 in category

Sears and Amazon Rating Details

Customer service
1.2 (1950 reviews)
1.7 (2485 reviews)
Reviewer's quote

...Customer Service sucks! They dont know what real Customer Service is! I need a Refrigerator that works! Bottom line. Waiting for repair isnt cutting it. Each day costs me more money in food I have to throw away..

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...I called/chatted with Amazon customer service about the change. Heres the transcript ..

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Product or Service Quality
1.5 (1566 reviews)
2.4 (1940 reviews)
Reviewer's quote

I have already dealt with them on several occasions because their service was very bad, they sent my order to the wrong address then I couldn’t track it. They were not responding to my emails at first then sears customer service had to contact them. They were very unprofessional when I had several...

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...I will put this thing on social media that never order from Amazon very bad service amazon ,..

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Exchange, Refund and Cancellation Policy
1.3 (1514 reviews)
2.2 (2017 reviews)
Reviewer's quote

com cause good luck if you want to exchange it or If you need assistance for something you purchased at Sears, call 855-7OO-O571 That is an executive dept. can help you more than anyone else. Don't call the regular service or delivery dept unless you want to talk to someone in Guatemala or the...

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...The unit did not work as advertised and I requested a return and refund from the seller. Instead of applying the refund back to the credit card I used for the purchase, without asking me they issued the return in the form of an Amazon Gift Card for $200. 08...

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Website
1.8 (1501 reviews)
2.6 (2015 reviews)
Reviewer's quote

...She assessed a website that was available to her and found that the authorization for the replacement unit was pending. Two days later, I called her and she confirmed the authorization had gone through. However nobody at the Benefits Department ever called me to let me know...

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I returned it and after two weeks I had not received my refund, I contacted Amazon, and they refused to return my money, they gave me credit on the website, I tried to buy a Visa gift card with "credit" and they don't let you use it. I want my money back, I am being coerced into consuming products...

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Sears and Amazon Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
Cons
  • Poor customer service
  • Delivery experience
  • Service
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up

Sears and Amazon Most Positive Reviews

Top rated reviews
5

I purchased model # 35834**** which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Sears and Amazon Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Sears and Amazon Latest Reviews

Recent published reviews
No votes

Unable to receive help to get refund for Kenmore freezer

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3.4

Hi, I recently purchased a Kesnos dehumidifier using my Amazon Prime account. The unit did not work as advertised and I...

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No votes

My Kenmore freezer could not be fixed. the technician told me to call PA for replacement or refund I have called this...

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No votes

My account is blocked last 3 days.. kindly unblock my account
dahiyaanjit@***.com
981382****

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Sears and Amazon Products and Services

Most reviewed product and services
  • Sears Repair (518 reviews)
  • Sears Delivery Service (480 reviews)
  • Sears Manager (208 reviews)
  • Amazon Shipping Service (541 reviews)
  • Amazon Prime Membership (336 reviews)
  • Amazon Delivery Service (256 reviews)