PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
Amazon

Sears and Amazon Overview

Total reviews
6103
2393
Company responses
895
0
Issues resolved
37
34

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6103 reviews. It is 3710 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sears customer support team and Amazon customer service.

Sears and Amazon Consumer Ratings

Rank
67 out of 614 in Supermarkets and Malls category
42 out of 475 in Auctions and Marketplaces category
Customer service
76 in category
43 in category
Product or Service Quality
70 in category
35 in category
Website
67 in category
37 in category

Sears and Amazon Rating Details

Customer service
1.2 (1751 reviews)
1.7 (1007 reviews)
Reviewer's quote

I purchased microwave oven from sears store Stockton almost a month still not receive order for LG microwave call customer service numbers and delivery and install numbers but nothing everybody transferred me back and forth and chat too but nothing..

Jagmohan G

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167
Product or Service Quality
1.6 (1395 reviews)
2.4 (794 reviews)
Reviewer's quote

com November 24th and apparently it was sold by a third-party person which I had no idea about my product has not yet been sent out I do have a tracking number for the USPS office and they have not received a package yet they have received a email telling them that a package was going to be sent to...

Kyion

I ordered a product based upon Amazon telling me it has a person to install the item. I chose 3 different dates. NOTHING...

porteusb
Website
1.8 (1360 reviews)
2.8 (844 reviews)
Reviewer's quote

I have tried numerous times to go on the Shop Your Way website where you are supposed to be able to spend points awarded on a Sears credit card (which has been changed to Shop Your Way) and also supposed to be good at KMart. We have neither of those stores in our area, but one is supposed to go...

PissedConsumer1714828

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

Sears and Amazon Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • Product selection
  • Ease of checkout
  • Most of their products
Cons
  • Poor customer service
  • Delivery experience
  • Customer service
  • Poor customer service
  • Customer service
  • No manager follow up

Sears and Amazon Most Positive Reviews

Top rated reviews
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Sears and Amazon Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Sears and Amazon Latest Reviews

Recent published reviews

Replace my order from November 24 which I never received

Read all 6103 reviews
3

enough said in details already left here.

Read all 2393 reviews

Sears and Amazon Products and Services

Most reviewed product and services
  • Sears Repair (505 reviews)
  • Sears Delivery Service (477 reviews)
  • Sears Customer Care (449 reviews)
  • Amazon Shipping Service (242 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (214 reviews)