PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
Amazon

Sears and Amazon Overview

Total reviews
6423
7507
Company responses
871
0
Issues resolved
40
61

Sears and Amazon Consumer Ratings

Rank
83 out of 332 in Supermarkets and Malls category
42 out of 314 in Auctions and Marketplaces category
Customer service
87 in category
43 in category
Product or Service Quality
83 in category
32 in category
Exchange, Refund and Cancellation Policy
78 in category
27 in category
Website
75 in category
37 in category

Sears and Amazon Rating Details

Customer service
1.2 (1906 reviews)
1.7 (2312 reviews)
Reviewer's quote

...Good customer service Sears. If you want your labor cost- take it out of the paycheck of the technician and/or repair person who didnt show up..

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...If you wish to cancel this order, click here" However, when I tried to cancel, the page said I had to contact customer service. So I did. And I spent 25 minutes in chat session with a rep who did nothing but lie and give me the runaround...

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Product or Service Quality
1.5 (1526 reviews)
2.4 (1787 reviews)
Reviewer's quote

I do not believe that the service man actually fixed the problem but because the door is closed while the machine is supposedly working, it is difficult to determine what exactly is happening. I do know that for quite some time I was dissatisfied with its performance and thought it was the soap or...

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Different products received. Inner box not packed. return my product and refund my money immediately...

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Exchange, Refund and Cancellation Policy
1.3 (1480 reviews)
2.2 (1871 reviews)
Reviewer's quote

...person only to tell me they are the online division and they can not help me!!!! I call the store and get a very nice person named Cody, he tells me he can refund my order but I would need to be in the store to receive the refund (I ordered online since the store is near Seattle and I refuse to go anywhere near there!) he says he will have a manager call...

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...It's been weeks now and haven't gotten my refund..

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Website
1.8 (1466 reviews)
2.6 (1896 reviews)
Reviewer's quote

They make it impossible to cancel an order! I cancelled with sears by online chatting with an agent on their website, and i cancelled with the "seller" by messaging him on the website where it sends him an email. Sears told me I would get a refund, but no, they have to ask the seller to give me the...

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sir, we are from India and this is third time we have ordered mobile phones in your website, first blackberry z3 got delivered and mobile ring not working, asked customer service and returned, second Samsung m 20 same problem total phone fault, returned, now third time order techno spark 5 and...

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Sears and Amazon Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
Cons
  • Poor customer service
  • Delivery experience
  • Service
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up

Sears and Amazon Most Positive Reviews

Top rated reviews
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Sears and Amazon Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Sears and Amazon Latest Reviews

Recent published reviews
1.2

My dish washer has been broken since July 26th of this year. Today is August 12th. I have tried multiple times to get in...

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No votes

Refund transfer to my phone pay and Google Pay number 9773186685

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No votes

Auto battery issues I purcause a new auto battery jumper that don’t work for my parents in louisiana I live in Phoenix...

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No votes

Your Amazon.in order #404-3231108-4646700 of 1 item

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Sears and Amazon Products and Services

Most reviewed product and services
  • Sears Repair (516 reviews)
  • Sears Delivery Service (481 reviews)
  • Sears Customer Care (470 reviews)
  • Amazon Shipping Service (522 reviews)
  • Amazon Customer Care (394 reviews)
  • Amazon Account (368 reviews)