PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Sears

Amazon and Sears Overview

Total reviews
6718
6337
Company responses
0
871
Issues resolved
54
40

Amazon and Sears Consumer Ratings

Rank
42 out of 306 in Auctions and Marketplaces category
80 out of 321 in Supermarkets and Malls category
Customer service
40 in category
No votes
Website
38 in category
No votes
Exchange, Refund and Cancellation Policy
26 in category
No votes
Product or Service Quality
32 in category
No votes

Amazon and Sears Rating Details

Customer service
1.7 (2093 reviews)
No votes
Reviewer's quote

...Calling customer service for help is not possible for the recorded message just says no person is available to answer calls. Something is not right with Amazon these days. Yet nothing is online indicating there's a big problem going on...

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...Trying to work with Sears Customer Service is impossible and the worst experience of my life..

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Website
2.6 (1726 reviews)
No votes
Reviewer's quote

...Im still waiting for my REFUNDS for over 7 business days! Your service is PATHETIC!!! Gift cards refunds are supposed to be IMMEDIATE as stated on your website. Amazon has been withholding my refunds. Ive been calling for days and have been lied to and given empty promises by over 4 Amazon...

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They make it impossible to cancel an order! I cancelled with sears by online chatting with an agent on their website, and i cancelled with the "seller" by messaging him on the website where it sends him an email. Sears told me I would get a refund, but no, they have to ask the seller to give me the...

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Exchange, Refund and Cancellation Policy
2.2 (1702 reviews)
No votes
Reviewer's quote

It's been 20days now since I have raised a complaint for the defective product and asked for a refund, till now I haven't received it..

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...The representative told me I have to wait for 14 to 30 business days to get my refund. I think Sears never trying to fulfill the order. They just want to get money from customers for their flexible turnover..

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Product or Service Quality
2.3 (1626 reviews)
No votes
Reviewer's quote

...What terrible service..

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customer service useless spent a total of two days on phone and computer chat just to end up where i started with no resoloution to the problem..

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Amazon and Sears Pros and Cons

Pros
  • I have used amazon many many times
  • Product selection
  • Convenience
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Poor customer service
  • Customer service
  • Unhelpful customer service
  • Poor customer service
  • Delivery experience
  • Customer service

Amazon and Sears Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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Amazon and Sears Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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Amazon and Sears Latest Reviews

Recent published reviews
1

I am still waiting for my order that I placed on April 13, 2020. Today is July 2, 2020. I'm still waiting for the...

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2.9

Long time Sears customers. Recently bought the Kenmore 78132 8.8 cu. ft. Gas Dryer w/ SmartDry Ultra Technology - White...

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No votes

I ordered a free sample and now Im being charged for more of that product. I dont want to continue receiving it but Im...

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1

I have tried to talk to them but our all ways given a number to call with it no more but a dead end. the phone all hang...

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Amazon and Sears Products and Services

Most reviewed product and services
  • Amazon Shipping Service (460 reviews)
  • Amazon Customer Care (360 reviews)
  • Amazon Account (348 reviews)
  • Sears Repair (512 reviews)
  • Sears Delivery Service (481 reviews)
  • Sears Customer Care (468 reviews)