PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Parts Direct and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Parts Direct
Amazon

Sears Parts Direct and Amazon Overview

Total reviews
371
5091
Company responses
0
0
Issues resolved
5
50

Sears Parts Direct and Amazon Consumer Ratings

Rank
214 out of 961 in Equipment category
38 out of 300 in Auctions and Marketplaces category
Customer service
130 in category
41 in category
Website
184 in category
35 in category
Product or Service Quality
135 in category
31 in category
Exchange, Refund and Cancellation Policy
113 in category
21 in category

Sears Parts Direct and Amazon Rating Details

Customer service
1.2 (207 reviews)
1.7 (1717 reviews)
Reviewer's quote

...I used the chat button, the customer service agent advised the bracket came with the fuel tank. He proceeded to let me know he would complete my order for me, well he did and the price for the fuel tank was much higher than it showed on my online order. The fuel tank arrived WITHOUT the bracket...

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Well, becusse of COVID Amazon is not accepting phone calls for customer service inquiries..

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Website
1.8 (183 reviews)
2.6 (1430 reviews)
Reviewer's quote

...After the 2nd time and 2nd call (about 20 to 30 minutes on hold each time) they realized that their website is incorrect. The part on their website for $60 is really $100. They are saying the part for $60 that theyve sent me incorrectly twice is an older version...

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...On your my orders page on your website, it said the package was delivered to the mailroom. This is a private residence. There is no mailroom...

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Product or Service Quality
1.4 (168 reviews)
2.3 (1347 reviews)
Reviewer's quote

...Sears hasnt posted a profit since 2010, theyre bankrupt, and their customer service shows it..

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I want refund my money because it's product quality is not good..

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Exchange, Refund and Cancellation Policy
1.2 (162 reviews)
2.2 (1416 reviews)
Reviewer's quote

...Was told 5 days ago that y refund had been processed...

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...of messages to them as well as contacting the seller and I still til this day have not gotten a response from Amazon nor the seller and I requested a refund and I still have not gotten it and i also did five file claims and still no response from...

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Sears Parts Direct and Amazon Pros and Cons

Pros
  • I found the part on the web site
  • Price
  • It was easy to order
  • Product selection
  • I have used amazon many many times
  • I really love amazon and this time i was truly disappointed
Cons
  • Poor customer service
  • Poor service
  • Customer sevice
  • Poor customer service
  • Customer service
  • Horrible customer service

Sears Parts Direct and Amazon Most Positive Reviews

Top rated reviews
5

Wow ! Sent wrong part called and everything was taken care of immediately and the right part on it's way THANKS

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

This company is great and very helpful I bought filters for my whirlpool fridg got 4 waters filters 4 for the cost of...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Sears Parts Direct and Amazon Most Critical Reviews

Lowest rated reviews
1

Ordered filters online from Sears Parts Direct and cancelled 5 minutes later. Said they could not do. Will have to pay...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

It was pouring down rain and I took a lawn mower through the front door. No ramp, and then when I got in two ladies...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Sears Parts Direct and Amazon Latest Reviews

Recent published reviews
1.7

Purchased a ice maker part on April 25,2020. Sent part back because we decided to purchase a new frig. Can't get our...

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No votes

Someone stole my card last night and used it on amazon

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No votes

i have an older craftsman air compressor model # 919152921 and its been taking about an hour just to get up to 100 psi...

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No votes

Last night at 3 am my card was hacked. The user did not have my permission

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Sears Parts Direct and Amazon Products and Services

Most reviewed product and services
  • Sears Parts Direct Shipping Service (120 reviews)
  • Sears Parts Direct Customer Care (90 reviews)
  • Sears Parts Direct Delivery Service (10 reviews)
  • Amazon Shipping Service (369 reviews)
  • Amazon Customer Care (323 reviews)
  • Amazon Account (314 reviews)