PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Parts Direct and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Parts Direct
Amazon

Sears Parts Direct and Amazon Overview

Total reviews 701 76343
Company responses 0 0
Issues resolved 14 878

Sears Parts Direct and Amazon Consumer Ratings

Rank
307 out of 1832 in Equipment category
31 out of 691 in Auctions and Marketplaces category
Customer service
246 in category
39 in category
Website
288 in category
39 in category
Turnaround Time
239 in category
21 in category
Exchange, Refund and Cancellation Policy
216 in category
29 in category

Sears Parts Direct and Amazon Rating Details

Customer service
1.3
(370 reviews)
2.6
(24904 reviews)
Reviewer's quote

...Absolutely horrible experience and customer service..

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This is the phone # for amazon customer service, why does it take 5 min to find on google 866-321-**** and the agent was great at helping me with my connection issues with alexa..

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Website
1.8
(319 reviews)
3.2
(20666 reviews)
Reviewer's quote

...Called customer service number, but the automated system only referred me to the website for a return. I had to try several options before I finally was able to speak to a real person who processed the refund. I will wait to see if I receive my money back..

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...Wrong item was sent--nothing like pic on Amazon website. Amazon said it was a third party seller and they would send me a return label--they did not, only the address to return it to. Paid $18...

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Turnaround Time
1.4
(303 reviews)
3
(19818 reviews)
Reviewer's quote

...The amount charged at that time was $20. 24 which included the part, taxes and shipping. The parts were backordered and the order was recently canceled, however only the value of the parts was credited ($10...

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Turnaround time for my refund for the incorrect item sent to me was great! I appreciate the great customer service!..

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Exchange, Refund and Cancellation Policy
1.3
(299 reviews)
2.9
(21250 reviews)
Reviewer's quote

...The technicianthis is visit 3he took the parts and said I would receive a refund in 10 days. This was around dec 18th. Ive been calling over and over...

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YOU TOTALLY IGNORED the fact that cassettes are not returnable--YOU ISSUED A REFUND TO BUYER AND HIS CLAIM WAS BOGUS. WHEN DO YOU EVER TAKE THE SELLERS SIDE? THE TAPE CAME BACK TODAY AND IT HAS BEEN LOOSENED OFF THE SPINDLES, IS LOOSE, NO LONGER THE PEREFECT CONDITION I SENT IT IN. I received a...

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Sears Parts Direct and Amazon Pros and Cons

Pros
  • I found the part on the web site
  • It was easy to order
  • Price
  • Convenience
  • Fast delivery
  • Convenient
Cons
  • Poor customer service
  • Customer sevice
  • Unreliable at supplying parts
  • Poor customer service
  • Customer service
  • No customer service

Sears Parts Direct and Amazon Most Positive Reviews

Top rated reviews
5

This lawn sweeper was 6 years old. Was brought by my wife. Got the bottom started and stopped. Six years later and my...

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5

I returned a fossil watch on June 22 and I got a message that I didntin a meantime I got replacement same watch that...

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5

Don't receive a part for my dishwasher I ordered a gasket for my dishwasher รฌ also ordered some little rubber ฤฃasket...

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5

Im not really complaining, just want to return one pair of those sneaker. Since I only ordered one pair instead of two...

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Sears Parts Direct and Amazon Most Critical Reviews

Lowest rated reviews
1

Tried to cancel an order 1 minute after placing it. Was told that They could not cancel an order on Sundays. I said ok I...

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1

I find that Prime Video as well as their add on subscriptions are lacking in content and charging prime members for...

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1

Needed a part quick, ordered and was given an eta of 5 days. 4 days passed when i was told that part was out of stock...

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1

8/3/23 product said delivered. Called customer service and said picture taken was not my house. They told me I had to...

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Sears Parts Direct and Amazon Latest Reviews

Recent published reviews
1

Because of all my trouble with SEARs parts, I no longer buy ANY sears brand. Their parts service is a joke ! No one who...

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No votes

Trying to purchase some thing and have money with Amazon and it's not letting me check out without giving my credit...

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2

I ordered an electronic control board for our Sears Kenmore Refrigerator. Wrong control board was sent. It was too big...

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No votes

Called police driver left I have pictures and license plat number also this is the 4th time and still nothing from...

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