Amazon vs Sears Parts Direct

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1151 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Turnaround Time
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service14
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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  • 1 ISSUES RESOLVED
  • 113 TOTAL REVIEWS
  • $9.4K CLAIMED LOSSES
  • $209 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Turnaround Time
  • Polite cs reps based in usa 2
  • Impossible to get help 1
  • It looks nice 1
  • Not much 1
  • Nothing i liked 1

Customers don't like

  • Lousy service5
  • Poor customer service5
  • Poor service4
  • No proper management3
  • Parts not delivered3

Products by Sears Parts Direct

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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