PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Sears Parts Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Sears Parts Direct

Amazon and Sears Parts Direct Overview

Total reviews 8394 378
Company responses 0 0
Issues resolved 70 5

Amazon and Sears Parts Direct Consumer Ratings

Rank
44 out of 344 in Auctions and Marketplaces category
228 out of 960 in Equipment category
Customer service
44 in category
138 in category
Exchange, Refund and Cancellation Policy
29 in category
128 in category
Website
41 in category
181 in category
Product or Service Quality
30 in category
142 in category

Amazon and Sears Parts Direct Rating Details

Customer service
1.7 (2655 reviews)
1.3 (213 reviews)
Reviewer's quote

Cant speak with them !! Bad bad Spanish customer service!!..

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Called the customer service number and was told that they would inquire of their vendor about the status and that I would be updated by email within 3 business days. A week later and another call - same thing. On August 13, 2020, I started an online chat with Sears Parts Direct customer service (so...

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Exchange, Refund and Cancellation Policy
2.2 (2163 reviews)
1.2 (168 reviews)
Reviewer's quote

I ordered and cancelled a surfboard August 1, cancellation # 113-287****-898****. Why was this surfboard delivered November 25 and $239. 00 taken out of my account November 23? I have the confirmation # and email I can send you...

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...It took 2 hours to get them to cancel my order and give a refund, nobody spoke good english and they were all rude..

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Website
2.6 (2157 reviews)
1.8 (187 reviews)
Reviewer's quote

...$50 million per year plus a cut of sales, under which Toys "R" Us would be the exclusive supplier of toys and baby products on the service, and the chain's website would redirect to Amazon's Toys &;;;;;;;;;;; Games category. In 2004, Toys "R" Us sued Amazon, claiming that because of a perceived lack of variety in Toys "R" Us stock, Amazon had knowingly allowed third-party sellers to offer items on the service in categories that Toys "R" Us had been granted exclusivity. In...

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...After the 2nd time and 2nd call (about 20 to 30 minutes on hold each time) they realized that their website is incorrect. The part on their website for $60 is really $100. They are saying the part for $60 that theyve sent me incorrectly twice is an older version...

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Product or Service Quality
2.4 (2078 reviews)
1.4 (170 reviews)
Reviewer's quote

...A big lack of customer service. I am very, very disappointed of Amazon. It make me losing money and i was always a bad experience to me..

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...Sears hasnt posted a profit since 2010, theyre bankrupt, and their customer service shows it..

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Amazon and Sears Parts Direct Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Convenience
  • I found the part on the web site
  • Price
  • It was easy to order
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Poor customer service
  • Poor service
  • Customer sevice

Amazon and Sears Parts Direct Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

Wow ! Sent wrong part called and everything was taken care of immediately and the right part on it's way THANKS

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

This company is great and very helpful I bought filters for my whirlpool fridg got 4 waters filters 4 for the cost of...

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Amazon and Sears Parts Direct Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Ordered filters online from Sears Parts Direct and cancelled 5 minutes later. Said they could not do. Will have to pay...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

It was pouring down rain and I took a lawn mower through the front door. No ramp, and then when I got in two ladies...

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Amazon and Sears Parts Direct Latest Reviews

Recent published reviews
4.3

My name is Carole Clinger, Prime Member. I requested to return 2 items, return approved. I packaged the items and took t...

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1.1

Ordered part and included $20 for expedited shipment
Order confirm showed part was backordered so called to cancel the or...

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No votes

Tried to cancel a standard yearly subscription, and cancelled my account by mistake . Do not want my account cancelled.

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3.1

I received a heating element for a dishwasher. I had ordered one back in the summer. I returned it because it was...

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Amazon and Sears Parts Direct Products and Services

Most reviewed product and services
  • Amazon Shipping Service (569 reviews)
  • Amazon Prime Membership (340 reviews)
  • Amazon Delivery Service (274 reviews)
  • Sears Parts Direct Shipping Service (120 reviews)
  • Sears Parts Direct Delivery Service (10 reviews)
  • Sears Parts Direct Manager (4 reviews)