PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Sears Parts Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Sears Parts Direct

Amazon and Sears Parts Direct Overview

Total reviews
2378
353
Company responses
0
0
Issues resolved
34
5

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2378 reviews. It is 2025 reviews more than Sears Parts Direct received since Nov 13, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Amazon customer support team and Sears Parts Direct customer service.

Amazon and Sears Parts Direct Consumer Ratings

Rank
42 out of 470 in Auctions and Marketplaces category
182 out of 1820 in Equipment category
Customer service
46 in category
115 in category
Website
38 in category
160 in category
Exchange, Refund and Cancellation Policy
21 in category
91 in category

Amazon and Sears Parts Direct Rating Details

Customer service
1.7 (1003 reviews)
1.3 (197 reviews)
Reviewer's quote

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167

This is still an ongoing problem and has been quite frankly one of the worst customer service experiences I ever had. I have opened bin check inquiries, parts solution escalations, back end team research and web expert team inquiries. All tell me the same thing, that they don't know why I keep...

Mike W
Website
2.8 (842 reviews)
1.8 (178 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

...After the 2nd time and 2nd call (about 20 to 30 minutes on hold each time) they realized that their website is incorrect. The part on their website for $60 is really $100. They are saying the part for $60 that theyve sent me incorrectly twice is an older version...

PissedConsumer1500046
Exchange, Refund and Cancellation Policy
2.3 (837 reviews)
1.2 (154 reviews)
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

...that took the order said they did but neither here or there I told him I says well what do we need to do for me to ship you the part back and me to get a refund so I got a UPS label hand within 24-hours I went to UPS store shift it back to him and they had it within 3 or 4 days I called in gentleman says yep they got it in he was going to fill the paperwork out to get my refund I should see the refund within by Tuesday or Wednesday of the following week well that time cane and I had no refund I called back in and that gentleman says well he didn't see no notes...

Belinda

Amazon and Sears Parts Direct Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Most of their products
  • I found the part on the web site
  • Price
  • It was easy to order
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Poor customer service
  • Customer sevice
  • Unreliable at supplying parts

Amazon and Sears Parts Direct Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

Wow ! Sent wrong part called and everything was taken care of immediately and the right part on it's way THANKS

Amazon and Sears Parts Direct Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

Ordered filters online from Sears Parts Direct and cancelled 5 minutes later. Said they could not do. Will have to pay...

Amazon and Sears Parts Direct Latest Reviews

Recent published reviews
1

The driver arrived stoned and our packages reeked of marijuana.

Read all 2378 reviews
1

Order a electric ignite for over before thanksgiving part arrived 11/26 but wrong part , my thanksgiving was ruined

Read all 353 reviews

Amazon and Sears Parts Direct Products and Services

Most reviewed product and services
  • Amazon Shipping Service (238 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Sears Parts Direct Shipping Service (119 reviews)
  • Sears Parts Direct Customer Care (87 reviews)
  • Sears Parts Direct Delivery Service (9 reviews)