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Amazon

Auctions and Internet Stores
  • 14 ISSUES RESOLVED
  • 1230 TOTAL REVIEWS
  • $620K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service15
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6
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Sears Home Services

Household Services
  • 3 ISSUES RESOLVED
  • 1056 TOTAL REVIEWS
  • $690K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Repairman 4
  • Polite and friendly repairmen 4
  • Sales people were nice 3
  • Worst experience ever 3
  • Technician was friendly 3

Customers don't like

  • Inability to repair19
  • Poor customer service16
  • Customer service14
  • Customer escalation department12
  • No one with athority11
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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