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Rosewe

Footwear and Clothing
  • 6 ISSUES RESOLVED
  • 1275 TOTAL REVIEWS
  • $34.7K CLAIMED LOSSES
  • $147 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Very disatisfied 17
  • Prices 3
  • What the dress looked like 2
  • Unusual cothing 2
  • Severely flawed clothes 2

Customers don't like

  • Cannot return10
  • Poor customer service9
  • Poor quality8
  • Very poor service7
  • Cannot get refund7
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Amazon

Auctions and Internet Stores
  • 19 ISSUES RESOLVED
  • 1416 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 17
  • Most of their products 7
  • Ease of purchasing 7
  • Ease of checkout 7
  • Pricing 5

Customers don't like

  • Poor customer service12
  • No manager follow up4
  • Negative feedback not excepted4
  • Poor shipping3
  • Deceptive delivery time3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
Atlanta, Georgia, United States #1355557

Amazon, by far, is much better to deal with than Rosewe.Amazon understands what customer service means, and is much better to deal with when it comes to issues regarding orders.

Rosewe has got to be the worst online shopping experience I've ever had when it comes to communicating with them.I will never shop with them, ever again!!!

Anonymous
Anaheim, California, United States #1342245

AMAZON IS WONDERFUL!!!! THERE IS NO COMPARISON!!!!!

saturn2016
Pell City, Alabama, United States #1333872

From the first time I used Amazon I got what I ordered in a timely manner.They can be contacted.

They are legitimate, they have customer service when you need it. This is my first and last time shopping with Rosewe! bad customer service, I am still waiting for a dress I ordered and paid for a month ago. And there is no avenue to get any assistance from this company.

I am about to file a dispute with my credit card company since I never received my purchase.I will let everyone that I can know about my horrible experience with Rosewe.

Anonymous
to saturn2016 Atlanta, Georgia, United States #1355559

I've been updating my ticket with Rosewe since back in early June to no avail, and that's the only way you can communicate with them regarding an order...their *** ticket process!!!!I finally got so aggravated with dealing with Rosewe that I did file a BBB consumer complaint.

I also informed them that I will post my dissatisfaction with them on every review site I come across.If they can't provide the necessary customer service then they have no business even selling.

Anonymous

Rosewe, I would not recommend anyone buy from this company as they have extremely poor customer service & if you want to return something it's almost impossible. Even trying to contact customer service is almost impossible. So please do not buy from Rosewe you will be highly disappointed.

Anonymous
Bedford, Indiana, United States #1324354

Amazon is not in the same catagory.i never had a problem with them they are great

Anonymous
#1323874

Are you kidding?Amazon is great.

If I receive items that are damaged or not as advertised, it's easy to return the items and get a replacement or refund. Rosewe is impossible to deal with.

They force customers to post positive reviews in order to get a refund.Stay away from Rosewe.

Anonymous
Evansville, Indiana, United States #1318290

There is no comparison. Amazon has easy return and better quality products. It looks like I'm going to be stuck with this *** from Rosewe and I'm pissed