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Amazon

Auctions and Internet Stores
  • 18 ISSUES RESOLVED
  • 1408 TOTAL REVIEWS
  • $730K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Most of their products 8
  • Ordering online 7
  • Ease of purchasing 7
  • Ease of checkout 7

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Negative feedback not excepted4
  • Apathy4
  • Poor shipping3
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Rooms To Go

Furniture and Decor
  • 10 ISSUES RESOLVED
  • 1858 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Sales representative 15
  • Showroom 9
  • Good price 8
  • Attentive sales person 8
  • Selection 7

Customers don't like

  • Business ethics17
  • Poor quality product15
  • Unprofessional customer service13
  • Horrible customer service11
  • Defective product10
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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