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Amazon

Auctions and Internet Stores
  • 14 ISSUES RESOLVED
  • 1176 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Product selection 15
  • Ease of checkout 6
  • Ease of purchasing 6
  • Most of their products 6
  • Ordering online 5

Customers don't like

  • Poor customer service18
  • Customer service12
  • Attitude7
  • No manager follow up6
  • Poor shipping5
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Rodan and Fields

Cosmetics and Toiletries
  • 1 ISSUES RESOLVED
  • 154 TOTAL REVIEWS
  • $21.3K CLAIMED LOSSES
  • $759 AVERAGE LOSS
2.1
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Redefine regimen 4
  • Product 3
  • Consultant 2
  • Soothe regimen 2
  • Reverse regimen 2

Customers don't like

  • Terrible customer service5
  • Customer service3
  • Facebook stalking3
  • Lack of ability to cancel order3
  • Product2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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