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Amazon

Auctions and Internet Stores
  • 15 ISSUES RESOLVED
  • 1254 TOTAL REVIEWS
  • $630K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service16
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6
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Rodan and Fields

Cosmetics and Toiletries
  • 1 ISSUES RESOLVED
  • 193 TOTAL REVIEWS
  • $23.6K CLAIMED LOSSES
  • $675 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Redefine regimen 5
  • Product 5
  • Good customer servcie 2
  • Soothe regimen 2
  • Reverse regimen 2

Customers don't like

  • Terrible customer service6
  • Facebook stalking4
  • Customer service3
  • Lack of ability to cancel order3
  • How i was treated3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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