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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1327 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Apathy4
  • Negative feedback not excepted4
  • Poor shipping3
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Rodan and Fields

Cosmetics and Toiletries
  • 4 ISSUES RESOLVED
  • 261 TOTAL REVIEWS
  • $26.6K CLAIMED LOSSES
  • $577 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Redefine regimen 5
  • Product 5
  • Consultant 3
  • Consultant was nice 3
  • Soothe regimen 2

Customers don't like

  • Terrible customer service3
  • Facebook stalking2
  • How i was treated2
  • Lack of customer service2
  • Shady business tactics2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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