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Rockauto

2.5
?

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  • 7 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2208 TOTAL REVIEWS
Rank
12 out of 304
in Auto Parts and Accessories category
Rating Details
Product or Service Quality
Exchange, Refund and Cancellation Policy
Delivery Service
Statistics of Customer Service Calls
  • TOTAL CALLS
    14295
  • SUCCESSFUL
    95%
  • AVG CALL DURATION
    01:27
  • ISSUES RESOLVED
    2%
Top Products and Services
2.8
617 reviews
2.7
294 reviews
3.2
30 reviews

Amazon

2.2
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  • 27 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1905 TOTAL REVIEWS
Rank
27 out of 328
in Auctions and Marketplaces category
Rating Details
Product or Service Quality
Exchange, Refund and Cancellation Policy
Delivery Service
Statistics of Customer Service Calls
  • TOTAL CALLS
    42
  • SUCCESSFUL
    90%
  • AVG CALL DURATION
    04:33
  • ISSUES RESOLVED
    44%
Top Products and Services
2.3
183 reviews
2.8
161 reviews
2.5
157 reviews

How do you compare Rockauto vs Amazon?

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Anonymous
#1478516

I will choose Amazon from now on, every time, they make it right if something goes wrong. Rockauto customer service SUCKS and they don't care.I'm paid for something that I did not get and no one there cares.

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