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Rockauto

Auto Parts and Accessories
  • 2 ISSUES RESOLVED
  • 1494 TOTAL REVIEWS
  • $69.1K CLAIMED LOSSES
  • $314 AVERAGE LOSS
2.0
Exchange, Refund and Cancellation Policy
Turnaround Time
Discounts and Special Offers
  • Price 26
  • Will never buy from them again 14
  • I will never use them again 5
  • Part availability 4
  • Cheap price 4

Customers don't like

  • Refund policy for defective item7
  • Unwillingness to accept their part in the mistake6
  • Rudeness5
  • Return policy for defective parts5
  • Inexperienced customer service staff5
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Amazon

E-commerce
  • 26 ISSUES RESOLVED
  • 1791 TOTAL REVIEWS
  • $760K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Exchange, Refund and Cancellation Policy
Turnaround Time
Discounts and Special Offers
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Apathy5
  • Negative feedback not excepted4
  • Delivery hassles4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1478516

I will choose Amazon from now on, every time, they make it right if something goes wrong. Rockauto customer service SUCKS and they don't care.I'm paid for something that I did not get and no one there cares.