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Rockauto

2.4
?

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  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1914 TOTAL REVIEWS
Rank
14 out of 275
in Auto Parts and Accessories category
Rating Details
Exchange, Refund and Cancellation Policy
Product or Service Quality
Delivery Service
Statistics of Customer Service Calls
  • TOTAL CALLS
    12445
  • SUCCESSFUL
    95%
  • AVG CALL DURATION
    01:30
  • ISSUES RESOLVED
    2%
Top Products and Services
2.9
466 reviews
2.6
194 reviews
3.2
27 reviews

Amazon

2.2
?

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  • 26 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1847 TOTAL REVIEWS
Rank
28 out of 286
in Auctions and Marketplaces category
Rating Details
Exchange, Refund and Cancellation Policy
Product or Service Quality
Delivery Service
Statistics of Customer Service Calls
  • TOTAL CALLS
    35
  • SUCCESSFUL
    89%
  • AVG CALL DURATION
    03:21
  • ISSUES RESOLVED
    43%
Top Products and Services
2.4
179 reviews
2.6
144 reviews
2.8
143 reviews

How would you compare Rockauto vs Amazon?

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Anonymous
#1478516

I will choose Amazon from now on, every time, they make it right if something goes wrong. Rockauto customer service SUCKS and they don't care.I'm paid for something that I did not get and no one there cares.

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