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Rockauto
Amazon

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Rockauto

Rockauto

2.5
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3853 TOTAL REVIEWS
Rank
27 out of 523
in Auto Parts and Accessories category
Rating Details
Product or Service Quality
Exchange, Refund and Cancellation Policy
Delivery Service
Statistics of Customer Service Calls
  • TOTAL CALLS
    23967
  • SUCCESSFUL
    74%
  • AVG CALL DURATION
    01:23
  • ISSUES RESOLVED
    3%
Top Products and Services
2.9
970 reviews
2.7
547 reviews
2.8
70 reviews
Amazon

Amazon

2.2
  • 34 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2267 TOTAL REVIEWS
Rank
39 out of 455
in Auctions and Marketplaces category
Rating Details
Product or Service Quality
Exchange, Refund and Cancellation Policy
Delivery Service
Statistics of Customer Service Calls
  • TOTAL CALLS
    114
  • SUCCESSFUL
    68%
  • AVG CALL DURATION
    05:21
  • ISSUES RESOLVED
    29%
Top Products and Services
2.8
226 reviews
2.3
208 reviews
2.4
204 reviews

How would you compare Rockauto vs Amazon?

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Anonymous
#1478516

I will choose Amazon from now on, every time, they make it right if something goes wrong. Rockauto customer service SUCKS and they don't care.I'm paid for something that I did not get and no one there cares.

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