PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rockauto and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rockauto
Amazon

Rockauto and Amazon Overview

Total reviews
4158
2514
Company responses
0
0
Issues resolved
13
37

Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4158 reviews. It is 1644 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amazon customer support team than with Rockauto customer service.

Rockauto and Amazon Consumer Ratings

Rank
25 out of 519 in Auto Parts and Accessories category
34 out of 433 in Auctions and Marketplaces category
Price Affordability
17 in category
No votes
Product or Service Quality
22 in category
No votes
Exchange, Refund and Cancellation Policy
27 in category
No votes

Rockauto and Amazon Rating Details

Price Affordability
3.4 (1338 reviews)
No votes
Reviewer's quote

...So far they said you would refund half of the price for the right side and nothing for the left. Just solve this problem and send the ones that fit my truck Thank you. Bub Seager..

Cayetano

AMAZON'S resolution to this problem was to refund the purchase price of the package. ?????? With such a BIG guarantee, what was their resolution? Refund of the gift price. DOES ANYONE AT AMAZON REALIZE THE SIGNIFICANCE OF A GUARANTEE TO DELIVER BY CHRISTMAS??? They blamed the shipper (who Amazon...

PissedConsumer1744777
Product or Service Quality
2.4 (1303 reviews)
No votes
Reviewer's quote

...They have no customer service sector, cant get a hold of anyone. I want my money back for a part that I never received. And cannot get a hold of anyone to get my money...

Rick M

...I dont understand why Amazon is doing this & having ZERO customer service. But 2 year old (who is the youngest of three kids) didnt have a main gift on Christmas morning. Amazon customer Alexis G..

Alexis G
Exchange, Refund and Cancellation Policy
1.8 (1287 reviews)
No votes
Reviewer's quote

...I want my refund. It was returned Mon 12 / 30 /19. at 2 :22 PM...

PissedConsumer1748977

Customer support told me that if I returned the item and purchased it again (at the normal price), that they would provide the discount via a refund after it arrived if I contacted them again. So I followed instructions, and returned the first item and purchased another (exchange option was not...

Krieger0311

Rockauto and Amazon Pros and Cons

Pros
  • Price
  • Will never buy from them again
  • Prices
  • Product selection
  • Ease of checkout
  • Quick delivery
Cons
  • No customer service
  • Customer service
  • Return policy
  • Poor customer service
  • Customer service
  • No manager follow up

Rockauto and Amazon Most Positive Reviews

Top rated reviews
5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Rockauto and Amazon Most Critical Reviews

Lowest rated reviews
1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Rockauto and Amazon Latest Reviews

Recent published reviews

My part I order is the wrong size rotor and I have a warranty and rock auto told me Im not able to return and get a...

Read all 4158 reviews

Not happy with the amazon dilever sarvice its a very bad sarvice

Read all 2514 reviews

Rockauto and Amazon Products and Services

Most reviewed product and services
  • Rockauto Shipping Service (1130 reviews)
  • Rockauto Customer Care (607 reviews)
  • Rockauto Website (78 reviews)
  • Amazon Shipping Service (255 reviews)
  • Amazon Customer Care (228 reviews)
  • Amazon Account (225 reviews)