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Amazon

2.2
?

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  • 30 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2137 TOTAL REVIEWS
Rank
39 out of 456
in Auctions and Marketplaces category
Rating Details
Exchange, Refund and Cancellation Policy
Delivery Service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    95
  • SUCCESSFUL
    80%
  • AVG CALL DURATION
    05:20
  • ISSUES RESOLVED
    27%
Top Products and Services
2.8
208 reviews
2.4
198 reviews
2.5
193 reviews

Rockauto

2.6
?

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  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3463 TOTAL REVIEWS
Rank
20 out of 479
in Auto Parts and Accessories category
Rating Details
Exchange, Refund and Cancellation Policy
Delivery Service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    21641
  • SUCCESSFUL
    81%
  • AVG CALL DURATION
    01:23
  • ISSUES RESOLVED
    3%
Top Products and Services
3
828 reviews
2.8
494 reviews
2.8
57 reviews

How would you compare Amazon vs Rockauto?

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Anonymous
#1478516

I will choose Amazon from now on, every time, they make it right if something goes wrong. Rockauto customer service SUCKS and they don't care.I'm paid for something that I did not get and no one there cares.

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