Amazon vs Rockauto
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Amazon
Rockauto
A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Amazon
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- 34 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 2273 TOTAL REVIEWS
Rank
40 out of 456
in Auctions and Marketplaces category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS116
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SUCCESSFUL66%
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AVG CALL DURATION05:21
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ISSUES RESOLVED29%
Top Products and Services
Rockauto
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- 11 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 3879 TOTAL REVIEWS
Rank
27 out of 524
in Auto Parts and Accessories category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS24050
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SUCCESSFUL73%
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AVG CALL DURATION01:23
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ISSUES RESOLVED3%
Top Products and Services
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Top Rated Amazon Reviews
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I was charged a Prime Amazon membership for $ 99.00 on May 15th 2014 without my consent.
As I am a first time customer with Amazon I got online, I found what I was looking for so I ordered the product, the rep talked me into a 2 day delive...
Amazon - All my reviews deleted
I have been an amazon customer since 2008 and have purchased many thousands items and have written just as many reviews of 4 stars or more. Those...
Beware of trying to submit a negative experience review if AMAZON IS THE SELLER - They won't allow it!
I've spent thousands of dollars on Amazon over the years. I have never had any reviews rejected until now. I was able to put negative PRODUCT...
Amazon - AMZL shipping is the WORST
I've complained many times about Amazon's shipping service, it's the worst in the industry. I demanded that Amazon only use USPS or UPS for my...
Top Rated Rockauto Reviews
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RockAuto's return policy - customer responsible for shipping costs of RockAuto mistake
I have been a loyal customer and have bought thousands of dollars worth of parts over many years from RockAuto. I have also convinced many people to...
Rockauto - Shipping cost problems
I went to rock auto today to try to order some brake rotors and brake pads for my truck. After going through the full process entering my ZIP Code...
Rockauto - Sold Previously Opened Electrical Parts
The Manufacture Denso clearly states that an opened package (Sealed Clear Plastic Bag with Part Number Sticker on the Bag [or Part Number Printed on S...
Rockauto - Fluctuating shipping locations
I have an issue with the shipping locations fluctuating and incurring additional shipping costs when, according to the website's algorithm that runs t...
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Companies are selected automatically by the algorithm.
How would you compare Amazon vs Rockauto?
I will choose Amazon from now on, every time, they make it right if something goes wrong. Rockauto customer service SUCKS and they don't care.I'm paid for something that I did not get and no one there cares.