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Amazon

Auctions and Internet Stores
  • 15 ISSUES RESOLVED
  • 1254 TOTAL REVIEWS
  • $630K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service16
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6
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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 246 TOTAL REVIEWS
  • $24.2K CLAIMED LOSSES
  • $229 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Price 10
  • Will never buy from them again 9
  • Prices 4
  • Qaulity 2
  • Website 2

Customers don't like

  • Refund policy for defective item11
  • No effort put forth in resolving issue to customers satisfaction10
  • Refund policy for wrong part10
  • Shipping8
  • Return policy for defective parts7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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