Amazon vs Rockauto: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Amazon

2.2

Rockauto

2.5

Amazon

Rockauto

Amazon and Rockauto Overview

Total reviews

2376

4035

Company responses

Issues resolved

Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4035 reviews. It is 1659 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amazon customer support team than with Rockauto customer service.

Amazon and Rockauto Consumer Ratings

Rank

42 out of 469 in Auctions and Marketplaces category

27 out of 540 in Auto Parts and Accessories category

Exchange, Refund and Cancellation Policy

21 in category

27 in category

Delivery Service

33 in category

18 in category

Product or Service Quality

35 in category

21 in category

Amazon and Rockauto Rating Details

Exchange, Refund and Cancellation Policy

2.3 (836 reviews)

1.8 (1249 reviews)

Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

...on the return policy was trying to get ahold of someone to question there is no way that I can see to do that it's only about $9. but I still can't get in to anyone and ask him how to reverse the process..

John D

Delivery Service

2.1 (810 reviews)

2.8 (956 reviews)

Reviewer's quote

Her suggestion: watch email for tracking #s for the 3 items to be delivered this week, as soon as I have a tracking #s call UPS who she suspects will be delivery service (um, let's hope so then?). On the item to be delivered 12/13, cancel and reorder, it is still available and same price. I cancel...

Susan

Placed order on November 15, 2019 and expected delivery is November 26. This is simply too long to wait for a common thermostat. Plus, my order was split into two shipping locations, so I was charged two shipping charges...

Jeffrey S

Product or Service Quality

2.4 (790 reviews)

2.4 (1267 reviews)

Reviewer's quote

...corporations, posts repeatedly questioning American values, the actions of American governments overseas, or American cultural exports whether it be their quality, levels of violence, or other, will eventually be deemed as "offensive" and removed, technical default reasons being given. With Amazon knowledge and information is connected to a great...

PissedConsumer1725576

I ordered a set of Rancho front shocks for my Nissan Titan and I got them early and the product looks great however the shocks are missing said spacers which you can see in the product photo on the webpage. Not mad but I need this corrected..

Colonel

Amazon and Rockauto Pros and Cons

Pros

Product selection
Ease of checkout
Ordering online

Price
Will never buy from them again
Prices

Cons

Poor customer service
Customer service
No manager follow up

Customer service
No customer service
Return policy

Amazon and Rockauto Most Positive Reviews

Top rated reviews

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

Amazon and Rockauto Most Critical Reviews

Lowest rated reviews

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

Amazon and Rockauto Latest Reviews

Recent published reviews

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue.
B) redi...

Read all 2376 reviews

2.6

Great selection on parts.
Shipping sucks!! Shipping charges from different warehouses kill any savings plus is you "need...

Read all 4035 reviews

Amazon and Rockauto Products and Services

Most reviewed product and services

Amazon Shipping Service (237 reviews)
Amazon Account (217 reviews)
Amazon Customer Care (213 reviews)

Rockauto Shipping Service (1091 reviews)
Rockauto Customer Care (572 reviews)
Rockauto Website (73 reviews)

How would you compare Amazon vs Rockauto?

Customer service

Product or Service Quality

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Share your opinion

Anonymous confused frog May 10, 2018 #1478516

I will choose Amazon from now on, every time, they make it right if something goes wrong. Rockauto customer service SUCKS and they don't care.I'm paid for something that I did not get and no one there cares.

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