PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Rockauto

Amazon and Rockauto Overview

Total reviews
7463
4903
Company responses
0
0
Issues resolved
61
14

Amazon and Rockauto Consumer Ratings

Rank
41 out of 313 in Auctions and Marketplaces category
30 out of 411 in Auto Parts and Accessories category
Delivery Service
32 in category
22 in category
Exchange, Refund and Cancellation Policy
28 in category
35 in category
Product or Service Quality
32 in category
27 in category
Price Affordability
39 in category
25 in category

Amazon and Rockauto Rating Details

Delivery Service
2.2 (1884 reviews)
2.8 (1199 reviews)
Reviewer's quote

...itself by meeting its scheduled dates and that is not being met, even taking for granted the benefit of the time required by the pandemic situation, the delivery service is not met. This causing loss of my time in the subscription and losing the confidence and security of receiving what is ordered. My request is that my...

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delivery service has no respect for customers property,digging in driveway from excessive acceleration throwing rocks all over fed ex i was the delivery company. i don't there will any future orders at this point. :angry: :angry:..

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Exchange, Refund and Cancellation Policy
2.2 (1864 reviews)
1.8 (1481 reviews)
Reviewer's quote

...return my product and refund my money immediately. Plz contact me. and speak in hindi language..

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...The refund needs to go to a different name and address..

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Product or Service Quality
2.4 (1780 reviews)
2.4 (1519 reviews)
Reviewer's quote

...If you wish to cancel this order, click here" However, when I tried to cancel, the page said I had to contact customer service. So I did. And I spent 25 minutes in chat session with a rep who did nothing but lie and give me the runaround...

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...Their customer service skills suck! Had a part show up broken and now still waiting on the replacement for 5 + days. They will not give you any answers, keep dodging the questions, and then ignores the messages on the Facebook. Like they will read them and flat ignore you...

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Price Affordability
2.8 (1686 reviews)
3.4 (1535 reviews)
Reviewer's quote

I am really disgusted and disappointed that people are getting 50% off the Fire tv 4k while i paid FULL PRICE even being a customer since 1995!!! They claim such offers were given to entice new customer ONLY! They also lied that this offer was given to few selected customers who received email and...

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RockAuto had a good price on part. I needed it quickly so I paid for FedEx Express two day shipping. FedEx delivered late and while RockAuto refunded me for part (less return shipping) they refused to file a claim with FedEx for shipping refund which was guaranteed..

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Amazon and Rockauto Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • Price
  • Will never buy from them again
  • Good prices
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Customer service
  • No customer service
  • Refund policy for defective item

Amazon and Rockauto Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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Amazon and Rockauto Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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Amazon and Rockauto Latest Reviews

Recent published reviews
2.3

Order the fire stick over three weeks ago just received it and now it doesnt work you have to send me another one I was...

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No votes

We need to talk to someone about the problem of ordering parts

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No votes

recurring withdrawal debit card $13.11
signature debit/Amazon Prime *MVIGC16SO
Amzn.com/bill WADate 7/26/20 0 0208723 What...

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No votes

where is my order is over a week

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Amazon and Rockauto Products and Services

Most reviewed product and services
  • Amazon Shipping Service (517 reviews)
  • Amazon Customer Care (393 reviews)
  • Amazon Account (368 reviews)
  • Rockauto Shipping Service (1239 reviews)
  • Rockauto Customer Care (730 reviews)
  • Rockauto Website (87 reviews)