Amazon vs Rockauto
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Customers like
- Product selection 18
- Ordering online 9
- Most of their products 9
- Ease of checkout 8
- Ease of purchasing 7
Customers don't like
- Poor customer service54
- No manager follow up5
- Apathy5
- Negative feedback not excepted4
- Delivery hassles4
Products by Amazon
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Customers like
- Price 25
- Will never buy from them again 13
- Part availability 4
- Cheap price 4
- Website 3
Customers don't like
- Refund policy for defective item7
- Unwillingness to accept their part in the mistake6
- Return policy for defective parts5
- Inexperienced customer service staff5
- Wrong parts in box right part number4
Products by Rockauto
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Discussion
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I will choose Amazon from now on, every time, they make it right if something goes wrong. Rockauto customer service SUCKS and they don't care.I'm paid for something that I did not get and no one there cares.