Amazon vs Rockauto
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Customers like
- Product selection 18
- Ease of checkout 7
- Ease of purchasing 7
- Most of their products 7
- Ordering online 6
Customers don't like
- Poor customer service15
- No manager follow up5
- Apathy4
- Negative feedback not excepted4
- Poor shipping3
Products by Amazon
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Customers like
- Price 11
- Will never buy from them again 10
- Part availability 4
- Prices 4
- Website 3
Customers don't like
- Refund policy for defective item7
- Inexperienced customer service staff5
- Return policy for defective parts5
- Being lied to and cheated4
- Shipping3
Products by Rockauto
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