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Amazon
Rockauto

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Amazon

Amazon

2.2
  • 34 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2273 TOTAL REVIEWS
Rank
40 out of 456
in Auctions and Marketplaces category
Rating Details
Exchange, Refund and Cancellation Policy
Delivery Service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    116
  • SUCCESSFUL
    66%
  • AVG CALL DURATION
    05:21
  • ISSUES RESOLVED
    29%
Top Products and Services
2.8
227 reviews
2.3
209 reviews
2.5
205 reviews
Rockauto

Rockauto

2.5
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3879 TOTAL REVIEWS
Rank
27 out of 524
in Auto Parts and Accessories category
Rating Details
Exchange, Refund and Cancellation Policy
Delivery Service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    24050
  • SUCCESSFUL
    73%
  • AVG CALL DURATION
    01:23
  • ISSUES RESOLVED
    3%
Top Products and Services
2.9
979 reviews
2.7
547 reviews
2.8
70 reviews

How would you compare Amazon vs Rockauto?

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Anonymous
#1478516

I will choose Amazon from now on, every time, they make it right if something goes wrong. Rockauto customer service SUCKS and they don't care.I'm paid for something that I did not get and no one there cares.

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