PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
2.2
Rockauto
2.5
Amazon
Rockauto

Amazon and Rockauto Overview

Total reviews 9287 5243
Company responses 0 0
Issues resolved 82 19

Amazon and Rockauto Consumer Ratings

Rank
52 out of 374 in Auctions and Marketplaces category
31 out of 510 in Auto Parts and Accessories category
Delivery Service
36 in category
29 in category
Exchange, Refund and Cancellation Policy
30 in category
38 in category
Product or Service Quality
32 in category
26 in category
Price Affordability
39 in category
23 in category

Amazon and Rockauto Rating Details

Delivery Service
2.3 (2426 reviews)
2.7 (1370 reviews)
Reviewer's quote

The most recent 3 orders have not been delivered because the Amazon Delivery service is attempting delivery after business hours when our retail store is closed. We have the Delivery Instructions posted to our account stating we are open from 7:30 am to 5:00 pm Monday through Friday, and closed...

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delivery service has no respect for customers property,digging in driveway from excessive acceleration throwing rocks all over fed ex i was the delivery company. i don't there will any future orders at this point. :angry: :angry:..

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Exchange, Refund and Cancellation Policy
2.2 (2420 reviews)
1.8 (1672 reviews)
Reviewer's quote

...I got home yesterday on May 11th 2021 and it was no where in site!!!!! I asked for a refund and they are refusing. Asked me to answer questions and send back and I did via e!all that was stated i could! They still refuse refund!!!..

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...I went through their (online only) Exchange, Refund and Cancellation Policy Web pages. Asked for the hardware to be shipped to me or send return conformation to send the whole thing back. Never heard back, can't call anyone to talk to confirm...

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Product or Service Quality
2.4 (2327 reviews)
2.4 (1689 reviews)
Reviewer's quote

Why I believe amazons product reviews are manipulated and deliberately deceptive. I was an Amazon customer for about 11 years. Mostly I just bought stuff only occasionally bothering to post reviews...

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...Can't call customer service as there is none. Their words. Chat service on line wants me to pay...

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Price Affordability
2.8 (2202 reviews)
3.4 (1723 reviews)
Reviewer's quote

...Try to buy 2, 3,or 4 of an item in FRESH or GROCERY categories and the item is "out Of Stock", but you can buy it in quantity in Prime at higher price and in big quantities. To buy from Amazon I have to open my own grocery store. Stock"...

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... have gone by: Recently ordered a Carter fuel assembly; Rockauto shipped the cheaper, economy class part which they label as both "Airtex" E2244M for a higher price and as "ultra-power" for a price cheaper than the Carter: the scam is that when you go back and look, you'll think that the airtex, being more than the Carter, is a deal: i...

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Amazon and Rockauto Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Convenience
  • Price
  • Will never buy from them again
  • Good prices
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Customer service
  • No customer service
  • Return policy

Amazon and Rockauto Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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Amazon and Rockauto Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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Amazon and Rockauto Latest Reviews

Recent published reviews
No votes

Received a text message saying that they had suspicious activity from Beijing China on my account Im trying to call...

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2.2

I ordered 2 hub assemblys package says both are in the shipping box but theres only one and really need both

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No votes

I ordered toothpaste and trail mix during the high of COVID-19 crisis. But it was meant for a one time order, I have...

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3.3

I never got my package and FedEx wants you to contact them, so we can figure something out. My package was sent to 3322...

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