PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Redbox and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Redbox
Amazon

Redbox and Amazon Overview

Total reviews
793
2514
Company responses
0
0
Issues resolved
1
37

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2514 reviews. It is 1721 reviews more than Redbox received since Mar 26, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amazon customer support team than with Redbox customer service.

Redbox and Amazon Consumer Ratings

Rank
47 out of 393 in Games and Movies category
34 out of 433 in Auctions and Marketplaces category
Customer service
41 in category
39 in category
Website
47 in category
31 in category
Diversity of Products or Services
44 in category
20 in category

Redbox and Amazon Rating Details

Customer service
1.7 (356 reviews)
1.7 (1064 reviews)
Reviewer's quote

...52 for DVD that had been rented and returned on completely different date; customer service representatives hang-up customers or place customers on hold for an hour; additionally, there is no Return Receipt to provide proof DVD had been returned..

PissedConsumer1771109

...I dont understand why Amazon is doing this & having ZERO customer service. But 2 year old (who is the youngest of three kids) didnt have a main gift on Christmas morning. Amazon customer Alexis G..

Alexis G
Website
2.1 (352 reviews)
2.7 (888 reviews)
Reviewer's quote

...They refuse to fix their error, and when you go to the Redbox website there is no 'contact us' link or an email to reach out to..

William F

...DO NOT HAVE A AMAZON ACCOUNT WITH YOUR PAYMENT OPTIONS LISTED ON IT Amazon's website is apparently open to hackers..

Gary N
Diversity of Products or Services
2.2 (322 reviews)
3.1 (829 reviews)
Reviewer's quote

...There have numerous times when the kios weren’t working properly and remained out of services for months. I recently rented several movies and returned them as I have done I the past. 17 days later I noticed a $35 charge on my account...

Kim B

...Whole Foods has limited diversity of food products. Digital thermometer was defective. Amazon did not display my negative rating of thermometer..

Breleigh

Redbox and Amazon Pros and Cons

Pros
  • Easy to rent movies
  • Convenient
  • Prices of the movies
  • Product selection
  • Ease of checkout
  • Quick delivery
Cons
  • Terrible customer service
  • No help at all from customer service
  • Customer service and problem resolution
  • Poor customer service
  • Customer service
  • No manager follow up

Redbox and Amazon Most Positive Reviews

Top rated reviews
5

Box office hits like How To Train Your Dragon 2 are no longer available from Redbox in Blu Ray. I'm not sure if Redbox...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Redbox and Amazon Most Critical Reviews

Lowest rated reviews
1

Redbox online app is a piece of ***. 3rd time took money an no movies reserved then it want let you rent a movie...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Redbox and Amazon Latest Reviews

Recent published reviews
1.6

Charged $32.52 for DVD that had been rented and returned on completely different date; customer service representatives...

Read all 793 reviews

Not happy with the amazon dilever sarvice its a very bad sarvice

Read all 2514 reviews

Redbox and Amazon Products and Services

Most reviewed product and services
  • Redbox Movie Dvd Rental (116 reviews)
  • Redbox Dvd Rental (88 reviews)
  • Redbox Customer Care (81 reviews)
  • Amazon Shipping Service (255 reviews)
  • Amazon Customer Care (228 reviews)
  • Amazon Account (225 reviews)