PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Redbox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Redbox

Amazon and Redbox Overview

Total reviews
7363
907
Company responses
0
0
Issues resolved
61
1

Amazon and Redbox Consumer Ratings

Rank
41 out of 313 in Auctions and Marketplaces category
59 out of 293 in Games and Movies category
Customer service
40 in category
46 in category
Website
38 in category
55 in category
Product or Service Quality
31 in category
44 in category
Diversity of Products or Services
39 in category
52 in category

Amazon and Redbox Rating Details

Customer service
1.7 (2268 reviews)
1.8 (400 reviews)
Reviewer's quote

I am writing but not sure that I will receive a reply after the bad experience I just had with your customer service representative. I placed an order on July -26-2020 for various items, to be shipped to Canada. At the time I placed the order I paid over $16 to expedite the shipment...

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Reserved the wrong disc on accident, and called customer service and they canceled it fairly effortlessly..

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Website
2.6 (1861 reviews)
2.1 (391 reviews)
Reviewer's quote

sir, we are from India and this is third time we have ordered mobile phones in your website, first blackberry z3 got delivered and mobile ring not working, asked customer service and returned, second Samsung m 20 same problem total phone fault, returned, now third time order techno spark 5 and...

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...They refuse to fix their error, and when you go to the Redbox website there is no 'contact us' link or an email to reach out to..

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Product or Service Quality
2.3 (1755 reviews)
2.1 (336 reviews)
Reviewer's quote

I went to review a product, headlamp that received many 5 star reviews. It did not charge, was adult size, but made for a baby head, had a HUGE battery pack in the back that needed to be charged. I hit the "review the product" button and received a response that Amazon had noticed unusual review...

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...Got no where with the guy even said when I googled customer service I found it @ pissed consumer. com so redbox is a never again..

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Diversity of Products or Services
2.9 (1703 reviews)
2.3 (361 reviews)
Reviewer's quote

By the invasion of this pandemic it has only given another excuse to manage customers below poor services if any service at all. They make it seem as if they are doing us a favor to allow us to buy products from them. ie: Well we allowed you to buy it do you want us to deliver it to you and...

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...There have numerous times when the kios weren’t working properly and remained out of services for months. I recently rented several movies and returned them as I have done I the past. 17 days later I noticed a $35 charge on my account...

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Amazon and Redbox Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • Easy to rent movies
  • Convenient
  • Affordable movies
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Terrible customer service
  • Customer service and problem resolution
  • Poor quality discs

Amazon and Redbox Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

Box office hits like How To Train Your Dragon 2 are no longer available from Redbox in Blu Ray. I'm not sure if Redbox...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

The movie the Eaters sucks *** !

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Amazon and Redbox Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Redbox online app is a piece of ***. 3rd time took money an no movies reserved then it want let you rent a movie...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

Redbox took $18 extra out of my account for being 2 days late on three movies. That is added on to the $2 i spent per...

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Amazon and Redbox Latest Reviews

Recent published reviews
No votes

Call back me from.amazon.My mbl.no is 7838524730. I am talking about my delivery because i am waiting.

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1.4

I returned a movie from a two-night rental on July 16. It went into the redbox fine and I left. On August 1, I got a...

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No votes

Got the email without a picture went downstairs there was no package

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No votes

I AM PURCAHESD MOBLIE BUT ANOTHER

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Amazon and Redbox Products and Services

Most reviewed product and services
  • Amazon Shipping Service (508 reviews)
  • Amazon Customer Care (387 reviews)
  • Amazon Account (366 reviews)
  • Redbox Movie Dvd Rental (124 reviews)
  • Redbox Dvd Rental (91 reviews)
  • Redbox Customer Care (87 reviews)