QVC vs Amazon: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about QVC and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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QVC

2.3

Amazon

2.2

QVC

Amazon

QVC and Amazon Overview

Total reviews

726

2497

Company responses

Issues resolved

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2497 reviews. It is 1771 reviews more than QVC received since Nov 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amazon customer support team than with QVC customer service.

QVC and Amazon Consumer Ratings

Rank

237 out of 4208 in E-commerce category

35 out of 430 in Auctions and Marketplaces category

Customer service

155 in category

37 in category

Website

294 in category

30 in category

Exchange, Refund and Cancellation Policy

130 in category

21 in category

QVC and Amazon Rating Details

Customer service

2.1 (210 reviews)

1.7 (1060 reviews)

Reviewer's quote

A ‘Live Chat’ I did on their website resulted in the snotty customer service rep disconnecting me. Supposedly the matter was turned over to the finance department, but that was in November so clearly they plan to ignore me too. Have been a customer of QVC for years but they’ve changed! Some of the...

Vickie

...I have called customer service with no result. One guy in Seattle was just nasty. Said only the authorized user can restore my account...

Shonna

Website

2.6 (178 reviews)

2.7 (883 reviews)

Reviewer's quote

I ordered three things make-up a tablet and a blanket I receive the blanket the other two Ive never received when I went onto your website it says I have no orders. This is not a great first impression of QVC..

Merari

...DO NOT HAVE A AMAZON ACCOUNT WITH YOUR PAYMENT OPTIONS LISTED ON IT Amazon's website is apparently open to hackers..

Gary N

Exchange, Refund and Cancellation Policy

2.3 (174 reviews)

2.3 (884 reviews)

Reviewer's quote

They keep promising to have corporate resolve this issue and refund my money! STILL not done!! Also, they keep promising to have a manager call me back to resolve this, and STILL NOTHING!!! There are other charges also but not as much money involved. This is day 3!! Still nothing!! I wonder how...

Laurie B

...if and when things go wrong they sort the problem out there and then no squabbles about exchange or Refunds. That's probably why they are so successful, and will go on for years to come. I would recommend them to anyone...

Patricia B

QVC and Amazon Pros and Cons

Pros

Merchandise
Some items are fine
Hosts and product variety

Product selection
Ease of checkout
Ordering online

Cons

Customer service
Return policy
Was not given proper inform

Poor customer service
Customer service
No manager follow up

QVC and Amazon Most Positive Reviews

Top rated reviews

Not complaining about the company, but about ALL the hosts and their incessant use of the word "awesome". Hey, newsflas...

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

QVC and Amazon Most Critical Reviews

Lowest rated reviews

I have spent more than $5000 dollars with QVC a over the past 16 years. Of course I have made many returns and I have...

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

QVC and Amazon Latest Reviews

Recent published reviews

Michael Kor sells a lot of Cashmere sweaters on QVC, wich make me cringe and very angry. I have seen the way cashmere...

Read all 726 reviews

Amazon let someone take over my account, change my user name and password. When I reported it they canceled my account....

Read all 2497 reviews

QVC and Amazon Products and Services

Most reviewed product and services

Qvc Account (70 reviews)
Qvc Customer Care (67 reviews)
Qvc Shipping Service (46 reviews)

Amazon Shipping Service (254 reviews)
Amazon Customer Care (225 reviews)
Amazon Account (225 reviews)

How would you compare QVC vs Amazon?

Customer service

Product or Service Quality

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Share your opinion

Anonymous Whirly Jan 17, 2019 #1631459

Amazon is 100% better in all areas including shipping (2 days instead of 2+ weeks), customer support (dont even need them because service is excellent), and QVC pricing is way out of control. They charge way more and dont seem to care. QVC customer support very rude and you get different answers each call.

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