PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about QVC and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

QVC
Amazon

QVC and Amazon Overview

Total reviews
814
6872
Company responses
0
0
Issues resolved
3
54

QVC and Amazon Consumer Ratings

Rank
249 out of 3049 in E-commerce category
41 out of 306 in Auctions and Marketplaces category
Customer service
172 in category
41 in category
Website
303 in category
37 in category
Exchange, Refund and Cancellation Policy
144 in category
26 in category
Product or Service Quality
188 in category
37 in category

QVC and Amazon Rating Details

Customer service
2 (241 reviews)
1.7 (2136 reviews)
Reviewer's quote

The customer service person was extremely rude and indifferent to the fact that I am a QVC member since 1991!!! He said I should have just cancelled the original order. I'm sure QVC would be happy to learn their customer people are pushing members to return merchandise. Really? QVC really is not...

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...They redirected my package then customer service lied and attempted to trick me instead of admitting that they did it out of greed..

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Website
2.6 (203 reviews)
2.6 (1753 reviews)
Reviewer's quote

I ordered three things make-up a tablet and a blanket I receive the blanket the other two Ive never received when I went onto your website it says I have no orders. This is not a great first impression of QVC..

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...A fake number is displaying in the website..

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Exchange, Refund and Cancellation Policy
2.2 (200 reviews)
2.2 (1729 reviews)
Reviewer's quote

ord 6805745976 ord 2 pair jeans; returned both for a smaller size: received one exchange ONLY one pair, but still getting charged for BOTH pair of jeans. Ord 2, sent 2 for exchange to a smaller size; got one exchanged BUT being billed for TWO. NEED credit..

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...The options online for resolution - asking for a refund - ONLY include returning a package. But I dont have a package to return. at this time it would be dicey to order something expensive - because you may be stuck with nothing..

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Product or Service Quality
2.4 (199 reviews)
2.3 (1654 reviews)
Reviewer's quote

...I was falsely charged for a product and I cant get anyone to fix the problem. Only thing I get is an automatic system. And when I am lucky to get a human they say I need to call customer service...

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I wasn't received my product and my money, AAA alkaline energizer battery product. I have paid the amount in advance till now no money no product..

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QVC and Amazon Pros and Cons

Pros
  • Merchandise
  • Some items are fine
  • Hosts and product variety
  • I have used amazon many many times
  • Product selection
  • Convenience
Cons
  • Customer service
  • Return policy
  • Was not given proper inform
  • Poor customer service
  • Customer service
  • Unhelpful customer service

QVC and Amazon Most Positive Reviews

Top rated reviews
5

Not complaining about the company, but about ALL the hosts and their incessant use of the word "awesome". Hey, newsflas...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I wrote Customer Service in August 2,2015 of me being a customer for over 17 years and recently I had to give up my Post...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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QVC and Amazon Most Critical Reviews

Lowest rated reviews
1

I have spent more than $5000 dollars with QVC a over the past 16 years. Of course I have made many returns and I have...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I was late one time on a payment due to a house fire. All my mail had to be routed to a friend's house. Well I...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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QVC and Amazon Latest Reviews

Recent published reviews
No votes

Package arrived did not order do not want. Sun glasses ordered in May arrived I paid For now another box has arrived.
Wan...

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3.2

order number 114-8987777-9165806 was promised for delivery this week and has not even shipped yet. What is going to happ...

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2.3

I was sent an email saying they refunded me, but not to my credit card as they had said they would. Just disgusted!

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No votes

I was called today ,second time about fraudulent purchases, on My credit card ? wanted Me to go online to fill out...

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QVC and Amazon Products and Services

Most reviewed product and services
  • Qvc Customer Care (71 reviews)
  • Qvc Account (71 reviews)
  • Qvc Shipping Service (48 reviews)
  • Amazon Shipping Service (463 reviews)
  • Amazon Customer Care (367 reviews)
  • Amazon Account (354 reviews)