Amazon vs QVC: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and QVC as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Amazon

2.2

QVC

2.3

Amazon

QVC

Amazon and QVC Overview

Total reviews

2382

718

Company responses

Issues resolved

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2382 reviews. It is 1664 reviews more than QVC received since Nov 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amazon customer support team than with QVC customer service.

Amazon and QVC Consumer Ratings

Rank

43 out of 470 in Auctions and Marketplaces category

231 out of 4570 in E-commerce category

Customer service

46 in category

152 in category

Website

38 in category

291 in category

Exchange, Refund and Cancellation Policy

21 in category

129 in category

Amazon and QVC Rating Details

Customer service

1.7 (1003 reviews)

2.1 (206 reviews)

Reviewer's quote

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167

...the 15th - and they have yet to even ship it? And do not communicate until the 22nd? I'm angry at this place for the lack of communication and extremely bad customer service. Their website has issues - I can't even start posting my bad reviews and complaints about this. I needed the blender for...

Nancy B

Website

2.8 (842 reviews)

2.6 (176 reviews)

Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

...I cant find on this website were to get replacements for them so I hope someone sees this and get a hold of me. The tabs start to rear from normal use and within a short time come completely off. We have never froze them not have we used them in the microwave...

Mark C

Exchange, Refund and Cancellation Policy

2.3 (837 reviews)

2.3 (172 reviews)

Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

I have been a faithful shopper of Qvc since waaay back when Clarence Renolds and Mary joe, and Cathy Levine worked together. It was so nice to have them “in my home” talking calmly about the products and not seeming so rushed or killing time.When Shawn came she was something different and abit free...

Laurie P

Amazon and QVC Pros and Cons

Pros

Product selection
Ease of checkout
Most of their products

Merchandise
Some items are fine
Hosts and product variety

Cons

Poor customer service
Customer service
No manager follow up

Customer service
Return policy
Was not given proper inform

Amazon and QVC Most Positive Reviews

Top rated reviews

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Not complaining about the company, but about ALL the hosts and their incessant use of the word "awesome". Hey, newsflas...

Amazon and QVC Most Critical Reviews

Lowest rated reviews

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

I have spent more than $5000 dollars with QVC a over the past 16 years. Of course I have made many returns and I have...

Amazon and QVC Latest Reviews

Recent published reviews

I joined amazon prime to get the free shipping so i order all my christmas through amazon , the packaging is horrible i...

Read all 2382 reviews

They must make a small fortune on every customer that returns something. Because instead of giving a full refund they...

Read all 718 reviews

Amazon and QVC Products and Services

Most reviewed product and services

Amazon Shipping Service (239 reviews)
Amazon Account (217 reviews)
Amazon Customer Care (213 reviews)

Qvc Account (69 reviews)
Qvc Customer Care (67 reviews)
Qvc Shipping Service (46 reviews)

How would you compare Amazon vs QVC?

Customer service

Product or Service Quality

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Anonymous Whirly Jan 17 #1631459

Amazon is 100% better in all areas including shipping (2 days instead of 2+ weeks), customer support (dont even need them because service is excellent), and QVC pricing is way out of control. They charge way more and dont seem to care. QVC customer support very rude and you get different answers each call.

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