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Petco

Pet Stores
  • 9 ISSUES RESOLVED
  • 735 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $7.1K AVERAGE LOSS
2.3
Customer service
Discounts and Special Offers
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Product 7
  • Variety of goods for sale 4
  • Clean 4
  • Friendly customer service 3
  • Use to like the nail clippings 2

Customers don't like

  • Poor customer service31
  • How dog was handled5
  • I do not like petco3
  • Groom3
  • Treatment to pets2
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Amazon

E-commerce
  • 24 ISSUES RESOLVED
  • 1687 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Discounts and Special Offers
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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