PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Pepperfry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon

Amazon

2.2
Pepperfry

Pepperfry

Has Verified Representatives
1.7
Amazon
Pepperfry

Amazon and Pepperfry Overview

Total reviews
7507
626
Company responses
0
174
Issues resolved
61
11

Amazon and Pepperfry Consumer Ratings

Rank
42 out of 314 in Auctions and Marketplaces category
372 out of 1516 in Furniture and Decor category
Customer service
43 in category
312 in category
Website
37 in category
334 in category
Delivery Service
32 in category
314 in category
Exchange, Refund and Cancellation Policy
27 in category
298 in category

Amazon and Pepperfry Rating Details

Customer service
1.7 (2312 reviews)
1.2 (385 reviews)
Reviewer's quote

...If you wish to cancel this order, click here" However, when I tried to cancel, the page said I had to contact customer service. So I did. And I spent 25 minutes in chat session with a rep who did nothing but lie and give me the runaround...

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I have a little issue here and forced to turn to you as the Customer-service people is not bothering to listen any point from my side. They are falsely accusing the wrong reason for the damage of product. Let me help you with little background...

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Website
2.6 (1896 reviews)
1.9 (341 reviews)
Reviewer's quote

sir, we are from India and this is third time we have ordered mobile phones in your website, first blackberry z3 got delivered and mobile ring not working, asked customer service and returned, second Samsung m 20 same problem total phone fault, returned, now third time order techno spark 5 and...

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I bought a bookshelf from Pepperfry and upon assembling the product the product displayed incorrect dimensions which was not according to the website. The person dealing with my complaint was extremely arrogant and rude. My request was shut without my permission..

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Delivery Service
2.2 (1890 reviews)
1.5 (328 reviews)
Reviewer's quote

...itself by meeting its scheduled dates and that is not being met, even taking for granted the benefit of the time required by the pandemic situation, the delivery service is not met. This causing loss of my time in the subscription and losing the confidence and security of receiving what is ordered. My request is that my...

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The delivery service is the most lousy service I have come across. Not only do they not meet their commitments on timelines, their attitude is completely casual when it comes to the customer's time and downright rude too. The delivery person who was late by 2...

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Exchange, Refund and Cancellation Policy
2.2 (1871 reviews)
1.1 (353 reviews)
Reviewer's quote

...It's been weeks now and haven't gotten my refund..

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...I want a replacement or refund of this product as Im not happy with the quality of the item..

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Amazon and Pepperfry Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • Pathetic
  • Very dissapponting
  • Felt cheated and harassed
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Customer service
  • Pathetic service
  • Refusal to acknowledge problem

Amazon and Pepperfry Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

very poor delivery , not trust worthyhelp center have no idea about shipments. Always mention will respond in 28 hours....

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

I had ordered on 1st of July vide order Number #302316400
1. A spacewood engineered wood classic wall shelf and
2....

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Amazon and Pepperfry Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Hi,

I ordered 3 items from pepperfry and all of them were not delivered as expected.i had to take the pain of courierin...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

Order ID: 100482494
Order was for a Dining table with 2 chairs - upon delivery, it was found that color of table was dif...

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Amazon and Pepperfry Latest Reviews

Recent published reviews
No votes

Refund transfer to my phone pay and Google Pay number 9773186685

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1

I have a little issue here and forced to turn to you as the Customer-service people is not bothering to listen any point...

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No votes

Your Amazon.in order #404-3231108-4646700 of 1 item

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1

I bought a soda *** bed on 06 July 2020 ( order -306335233. The leg has broken second time in this short span of time....

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Amazon and Pepperfry Products and Services

Most reviewed product and services
  • Amazon Shipping Service (522 reviews)
  • Amazon Customer Care (394 reviews)
  • Amazon Account (368 reviews)
  • Pepperfry Customer Care (117 reviews)
  • Pepperfry Shipping Service (43 reviews)
  • Pepperfry Installation (8 reviews)