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Amazon

Auctions and Internet Stores
  • 21 ISSUES RESOLVED
  • 1572 TOTAL REVIEWS
  • $730K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Most of their products 9
  • Ordering online 8
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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Pepperfry

Furniture and Decor
Has verified representatives
  • 7 ISSUES RESOLVED
  • 158 COMPANY RESPONSES
  • 404 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $8K AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Website 8
  • Very dissapponting 8
  • Pathetic 7
  • Traumatic 5
  • Felt cheated and harassed 3

Customers don't like

  • Customer service30
  • Pathetic service10
  • Delayed delivery10
  • False promises7
  • Refusal to acknowledge problem6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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