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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1351 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Apathy4
  • Negative feedback not excepted4
  • Poor shipping3
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Pepperfry

Furniture and Decor
Has verified representatives
  • 7 ISSUES RESOLVED
  • 156 COMPANY RESPONSES
  • 367 TOTAL REVIEWS
  • $980K CLAIMED LOSSES
  • $7.2K AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Website 8
  • Pathetic 7
  • Very dissapponting 6
  • Traumatic 5
  • Felt cheated and harassed 3

Customers don't like

  • Customer service10
  • Delayed delivery10
  • Pathetic service9
  • False promises7
  • Refusal to acknowledge problem6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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