PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Pepperfry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon

Amazon

2.2
Pepperfry

Pepperfry

Has verified representatives
1.8
Amazon
Pepperfry

Amazon and Pepperfry Overview

Total reviews
2376
597
Company responses
0
174
Issues resolved
34
10

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2376 reviews. It is 1779 reviews more than Pepperfry received since Apr 2, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Pepperfry customer support team than with Amazon customer service.

Amazon and Pepperfry Consumer Ratings

Rank
42 out of 469 in Auctions and Marketplaces category
284 out of 2125 in Furniture and Decor category
Customer service
46 in category
295 in category
Website
38 in category
319 in category
Exchange, Refund and Cancellation Policy
21 in category
279 in category

Amazon and Pepperfry Rating Details

Customer service
1.7 (1002 reviews)
1.2 (368 reviews)
Reviewer's quote

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167

...Pepperfry is *the best* company in *scamming* customers. And *the worst* company in the business of selling furniture. Sends a cupboard whose big heavy drawer crashes down on the second day itself - on by its own...

Yogesh S
Website
2.8 (842 reviews)
1.9 (327 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

I really felt ashamed with they way the talked and felt bad to order with such website who dont have respect for their customers. If both times I got damaged product think how their quality of products. I hope this review will help people to decide not to buy with them and loose peace of mind by...

PissedConsumer1662425
Exchange, Refund and Cancellation Policy
2.3 (836 reviews)
1.1 (339 reviews)
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

...3 weeks it’s laying in the floor in pieces with open boxes with heavy parts in my baby room they don’t come to assemble they don’t remove they don’t refund just ignore me . Another bed came with wrong measures and was wrongly assembled the mattress doesn’t fit and it looks horrible . Once again no solution no answer no atention from pepperfry ...

Camila

Amazon and Pepperfry Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Ordering online
  • Pathetic
  • Very dissapponting
  • Felt cheated and harassed
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Customer service
  • Pathetic service
  • Refusal to acknowledge problem

Amazon and Pepperfry Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

very poor delivery , not trust worthyhelp center have no idea about shipments. Always mention will respond in 28 hours....

Amazon and Pepperfry Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

Hi,

I ordered 3 items from pepperfry and all of them were not delivered as expected.i had to take the pain of courierin...

Amazon and Pepperfry Latest Reviews

Recent published reviews
1

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue.
B) redi...

Read all 2376 reviews
1.6

Horrible is the key word !!!!

Read all 597 reviews

Amazon and Pepperfry Products and Services

Most reviewed product and services
  • Amazon Shipping Service (237 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Pepperfry Customer Care (113 reviews)
  • Pepperfry Shipping Service (43 reviews)
  • Pepperfry Installation (8 reviews)