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Amazon

Auctions and Internet Stores
  • 15 ISSUES RESOLVED
  • 1251 TOTAL REVIEWS
  • $620K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service16
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6
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Payless Shoesource

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 219 TOTAL REVIEWS
  • $7.4K CLAIMED LOSSES
  • $224 AVERAGE LOSS
2.1
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Prices were good theoretically 2
  • Affordability of products 1
  • Costumer service 1
  • Employees are usually helpful 1
  • Variety and usually good deals 1

Customers don't like

  • Service6
  • Staff5
  • Customer handling4
  • Lack of customer service4
  • Policy3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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