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Amazon

Auctions and Internet Stores
  • 21 ISSUES RESOLVED
  • 1529 TOTAL REVIEWS
  • $730K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Most of their products 9
  • Ordering online 8
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service55
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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Payless Shoesource

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 247 TOTAL REVIEWS
  • $7.5K CLAIMED LOSSES
  • $203 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Prices were good theoretically 3
  • Shoes 2
  • Variety and usually good deals 1
  • Staff were very helpful 1
  • Employees are usually helpful 1

Customers don't like

  • Lack of customer service4
  • Service3
  • Debit card refund policy is outrageous3
  • Staff2
  • Rude employer and manager of the store2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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