PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Overstock as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Overstock

Amazon and Overstock Overview

Total reviews
7508
205
Company responses
0
0
Issues resolved
61
3

Amazon and Overstock Consumer Ratings

Rank
42 out of 314 in Auctions and Marketplaces category
300 out of 1516 in Furniture and Decor category
Customer service
44 in category
259 in category
Website
37 in category
281 in category
Delivery Service
34 in category
278 in category
Exchange, Refund and Cancellation Policy
27 in category
191 in category

Amazon and Overstock Rating Details

Customer service
1.7 (2313 reviews)
1.3 (75 reviews)
Reviewer's quote

...If you wish to cancel this order, click here" However, when I tried to cancel, the page said I had to contact customer service. So I did. And I spent 25 minutes in chat session with a rep who did nothing but lie and give me the runaround...

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...com was able to get a telephone number to customer service at Overstock that wasnt listed on their website. They actually answered. The customer service number listed on their website wasnt being answered...

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Website
2.6 (1896 reviews)
2 (64 reviews)
Reviewer's quote

sir, we are from India and this is third time we have ordered mobile phones in your website, first blackberry z3 got delivered and mobile ring not working, asked customer service and returned, second Samsung m 20 same problem total phone fault, returned, now third time order techno spark 5 and...

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I ordered from the website and it clearly said BIG BOSS DAC5 Fiber 100 foot, but it was delivered it was a 50 foot..

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Delivery Service
2.2 (1891 reviews)
1.8 (68 reviews)
Reviewer's quote

...itself by meeting its scheduled dates and that is not being met, even taking for granted the benefit of the time required by the pandemic situation, the delivery service is not met. This causing loss of my time in the subscription and losing the confidence and security of receiving what is ordered. My request is that my...

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Ordered an expensive TV stand from overstock Comfirmed delivery with freight company Asked for updated Texts. Received none Delivery scheduled for between 10-2 . Been on hold with my tracking Number for literally hours...

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Exchange, Refund and Cancellation Policy
2.2 (1871 reviews)
1.5 (61 reviews)
Reviewer's quote

...It's been weeks now and haven't gotten my refund..

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...I wanted to return them, but they were going to charge $70 for the labels and not refund me for the one I opened. I'll never buy anything from them again..

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Amazon and Overstock Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • Sorry no pros
  • Selection
  • Nice products
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Customer service
  • Not delivering what they advertised
  • Customer service t

Amazon and Overstock Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I did not receive $40.00 reward when I ordered. The statement does not show. Please apply the reward to statement.
Alan W...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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4.9

I was a little bit desperate to receive the fountain and after I receive it Im well impressed. More than I expected....

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Amazon and Overstock Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Purchased a "Manufacturer-refurbished" ProBook from them, plus the additional warranty. Hard drive clicked and keyboard...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

Ordered product and delivery date at end of transaction said 12-26-14. I received an email with a different date of...

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Amazon and Overstock Latest Reviews

Recent published reviews
2.4

Product never worked and needs to be returned.

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No votes

The essential oils leaked all over my candle making kit

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No votes

Refund transfer to my phone pay and Google Pay number 9773186685

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3

I ordered set of recliners but only received one chair. The first chair was delivered on the rainiest day of the week...

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Amazon and Overstock Products and Services

Most reviewed product and services
  • Amazon Shipping Service (522 reviews)
  • Amazon Customer Care (394 reviews)
  • Amazon Account (368 reviews)
  • Overstock Customer Care (17 reviews)
  • Overstock Shipping Service (14 reviews)
  • Overstock Website (4 reviews)