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Amazon

E-commerce
  • 25 ISSUES RESOLVED
  • 1717 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Apathy5
  • Negative feedback not excepted4
  • Delivery hassles4
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Overstock

E-commerce
  • 1 ISSUES RESOLVED
  • 94 TOTAL REVIEWS
  • $19.7K CLAIMED LOSSES
  • $580 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Idea of purchasing from them 1

Customers don't like

  • Customer service5
  • Website3
  • Customer service does not try to help the customer3
  • Customer service and delivery3
  • Slow shipment2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
Minneapolis, Minnesota, United States #1318698

Overstock very unprofessional customer services