PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Overstock as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Overstock

Amazon and Overstock Overview

Total reviews
2374
121
Company responses
0
0
Issues resolved
34
1

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2374 reviews. It is 2253 reviews more than Overstock received since Jan 12, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Amazon customer support team and Overstock customer service.

Amazon and Overstock Consumer Ratings

Rank
42 out of 469 in Auctions and Marketplaces category
408 out of 4568 in E-commerce category
Customer service
46 in category
289 in category
Website
38 in category
387 in category
Exchange, Refund and Cancellation Policy
21 in category
246 in category

Amazon and Overstock Rating Details

Customer service
1.7 (1001 reviews)
1.4 (42 reviews)
Reviewer's quote

...Never needed customer service. though. Purchased 5 holiday gifts for a charity to be direct shipped...

Susan

They delivered my order to the wrong address and after I contact the customer service, they told me I will need to pay an extra if I want my order to be delivered to my address!!!! This is ridicules!!!! During this conversation they put me on a hold for more than 2 hours and never got back to me..

Novak
Website
2.8 (841 reviews)
2.1 (37 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

...I recently purchased an item on the Overstock website that listed as a “marketplace Seller”. I was able to use my Club O reward dollars on the purchase as well as earning Club O points in the purchase. It was shipped for free per the terms of my Club O Membership...

Beth S
Exchange, Refund and Cancellation Policy
2.3 (836 reviews)
1.5 (35 reviews)
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

It's not delivered my order and also take the full payment

Kamylah

Amazon and Overstock Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Ordering online
  • Unbelievable in 2 weeks 2 different orders and both are wrong
  • Sorry no pros
  • Selection
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Customer service
  • Website
  • Customer service does not try to help the customer

Amazon and Overstock Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

I did not receive $40.00 reward when I ordered. The statement does not show. Please apply the reward to statement.
Alan W...

Amazon and Overstock Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

Purchased a "Manufacturer-refurbished" ProBook from them, plus the additional warranty. Hard drive clicked and keyboard...

Amazon and Overstock Latest Reviews

Recent published reviews

I have ordered 2 bottles of MADHIVALA Liniment to be shipped to Coimbatore India address instead of one delivery...

Read all 2374 reviews
1.5

They delivered my order to the wrong address and after I contact the customer service, they told me I will need to pay...

Read all 121 reviews

Amazon and Overstock Products and Services

Most reviewed product and services
  • Amazon Shipping Service (237 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Overstock Customer Care (10 reviews)
  • Overstock Shipping Service (8 reviews)
  • Overstock Website (3 reviews)