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Otterbox

Gadgets and Accessories
  • 1 ISSUES RESOLVED
  • 209 TOTAL REVIEWS
  • $5.5K CLAIMED LOSSES
  • $138 AVERAGE LOSS
2.0
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Size and color 2
  • I like their site 2
  • Warranty 1
  • Quality of product 1
  • Old stuff 1

Customers don't like

  • Shipping sucks3
  • Maybe it is lifetime but went from no charges to charges3
  • Product issues2
  • Product and customer service2
  • No protection for phone useless2
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Amazon

Auctions and Internet Stores
  • 19 ISSUES RESOLVED
  • 1416 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.4
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 18
  • Most of their products 8
  • Ordering online 7
  • Ease of purchasing 7
  • Ease of checkout 7

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Negative feedback not excepted4
  • Apathy4
  • Poor shipping3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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