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Amazon

E-commerce
  • 25 ISSUES RESOLVED
  • 1690 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Diversity of Products or Services
Turnaround Time
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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OptumRx

Pharmacy
  • 0 ISSUES RESOLVED
  • 549 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Turnaround Time
  • Some reps who tried to help 6
  • Customer service reps are mostly nice and calm 4
  • That they are professional and respectful 3
  • Savings 3
  • Some reps tried to help 2

Customers don't like

  • Customer service14
  • Order fulfillment9
  • Complete lack of honesty9
  • Incompetent employees7
  • Quality of call center people is very low4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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