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Amazon

Auctions and Internet Stores
  • 14 ISSUES RESOLVED
  • 1175 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service12
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6
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Ontel Products

Auctions and Internet Stores
  • 0 ISSUES RESOLVED
  • 53 TOTAL REVIEWS
  • $1.3K CLAIMED LOSSES
  • $59 AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Appearance of product 1
  • Idea 1
  • Look of the site 1
  • Tuffness 1

Customers don't like

  • Unable to reach customer service4
  • Defective3
  • I did not like1
  • Return policies1
  • Policy inflexibility1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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