PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Once Upon A Child as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Once Upon A Child

Amazon and Once Upon A Child Overview

Total reviews
2384
416
Company responses
0
0
Issues resolved
34
0

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2384 reviews. It is 1968 reviews more than Once Upon A Child received since Oct 6, 2008.

Amazon and Once Upon A Child Consumer Ratings

Rank
43 out of 470 in Auctions and Marketplaces category
36 out of 368 in Kids' Stores category
Customer service
45 in category
28 in category
Website
38 in category
34 in category
Exchange, Refund and Cancellation Policy
21 in category
23 in category

Amazon and Once Upon A Child Rating Details

Customer service
1.7 (1003 reviews)
1.4 (192 reviews)
Reviewer's quote

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167

...No one wants to check customers out! I don’t get it. The store is overflowing with clothes and toys. Lower the prices and have your staff get on the registers !..

PissedConsumer1674984
Website
2.8 (842 reviews)
2.2 (159 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

Their website is false and their store employees are exceptionally rude. Iwalked in the door before 7pm and was told to retreive my drivers licence or ID when i did that i returned for the associate working to laugh at my face and tell me they couldn't buy anything anyway. Rude very unprofessional...

Gwendolyn K
Exchange, Refund and Cancellation Policy
2.3 (837 reviews)
1.8 (155 reviews)
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

Sat 10/5/19 I went to look for the jacket because it was 50 some degrees and it was not in the bin. I went to the store just now in Forest Virginia and they said they were unable to look back and even tell me if they bought it and I said well that’s funny because they did a print out that day...

Sharon r

Amazon and Once Upon A Child Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Most of their products
  • There is a good variety
  • Browswing store items
  • Some nice clerks
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Customer service
  • Clerks attitude
  • Disrespectfulness

Amazon and Once Upon A Child Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

I absolutely love this store. The one time we sold clothes they took almost everything and offered a good price for it...

Amazon and Once Upon A Child Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

i took my sons FALL clothing from 0-3 6-9 12-24 month clothing in from last fall all name brand gap, old navy,...

Amazon and Once Upon A Child Latest Reviews

Recent published reviews

order was not delivered to my address by UPS, they said it was delivered but I was home waiting on order and it was not...

Read all 2384 reviews
1

My daughter and I took two crates of gently worn infant clothing to Once Upon A Child. We were told the buying process...

Read all 416 reviews

Amazon and Once Upon A Child Products and Services

Most reviewed product and services
  • Amazon Shipping Service (240 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Once Upon A Child Customer Care (95 reviews)
  • Once Upon A Child Marketplace (28 reviews)
  • Once Upon A Child Trade-in (25 reviews)