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Amazon

Auctions and Internet Stores
  • 16 ISSUES RESOLVED
  • 1290 TOTAL REVIEWS
  • $710K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service9
  • Customer service5
  • No manager follow up5
  • Apathy4
  • Poor shipping3
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Office Depot

Computers
  • 3 ISSUES RESOLVED
  • 300 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Initial service 3
  • Product variety 3
  • Some products 2
  • Store customer service 1
  • Store shopping 1

Customers don't like

  • Poor customer service10
  • Cusomer service delivery9
  • Customer service8
  • Office depot unaccountability4
  • Not delivered on time3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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